Kaiser Permanente's Online Review Report Card

West Cobb pharmacy is the best pharmacy ever. Lorrie is so amazing and kind. She is so patient with me every time I have any question she helps me even if the line is long.I watch her with all the customers and she is do genuine and caring. We need more people like her I this world. Kaiser give her a raise!!

When I left my appointment, I noticed that I was given another patients medical paperwork with everything that constitutes a hippa violation for us both. I was not given my own information, diagnosis, and proper care for treatment. I also don’t understand why they kept insisting that a allergy sniffle is covid, then go on to unnecessarily, and improperly diagnose. I took a test on my own just to have proof of a negative result. Something is real shady about this, being that I had some of my correct forms on top of the other patients forms. Not only is this unprofessional, and negligent, it’s very dangerous

Very disrespectful to the neighbors. Security alarm goes off constantly at all hours. Their "security" company can't figure out why or turn how to turn it off remotely. They have to call another company to drive over and turn it off.The volume has been set on the alarm so you can hear it for half a mile. They say it's legal and the neighbors have to live with it. Time for a class-action right-to-quiet-enjoyment lawsuit after Cobb code enforcement confirms it's a violation.UPDATE - the problem seems to have stopped for now. Thank you if you made an adjustment. If not, I'll update the post again.

My Mom was at a competing hospital that I had concerns about the pre-diagnosis and bleak outcome. I consulted with Dr. Foster to intervene and consult with the attending doctor and the attitude of the doctor changed to a more positive outlook. Dr. Foster is an advocate of Prayer & Care which improved my Mom’s outcome. We appreciate Kaiser and it’s staff in all that they do!

Beautifully renovated facility! Plenty of parking as well. As soon as I walked inside I was greeted by the security guard, who then help me check in. She was so kind as were the receptionists at the front desks. As I went upstairs to the waiting room I couldn't help but realize how clean and aesthetically pleasing the area was. The facility is small, but it looks like a state of the art medical center. I was seen by Dr. Foster who is extremely knowledgeable, funny, and made me comfortable the entire time. I will continue to use her as my primary care doctor. The nurse assisting her was also very kind and had no problem printing off my immunization records for my schooling purposes. Overall, I really enjoyed my visit at this Kaiser facility!

I want to express my thanks to the staff at West Cobb Kaiser location . Specifically Aisha at the front desk. She is always knowledgeable and willing to help with any questions or concerns. She provides stellar customer service! I also want to shout out Nick in the pharmacy and Omari at the front desk. I want to thank them for being here through these trouble time of covid-19. May God continue to watch over the entire staff, Doctors and their families.

My family is blessed to have Dr. Dao-King as my children’s pediatrician because she is the BEST at what she does! I never feel rushed, she listens to my concerns, she explains things easily for me to understand, she is always pleasant and caring towards my children. I couldn’t be happier to know her and have her caring for my children’s health.

The pharmacy and the staff always go above and beyond to ensure that I am taken care of I truly appreciate them.

Lorrie and Wanda are very awesome love them ❤

Pharmacist Lori is a godsend she is so wonderful. Always helpful and kind. Great asset to the company.