Medical Plaza B's Online Review Report Card

If I could give them a zero I would. They have been rude, unhelpful, condescending and I have had more that one problem with them. I am halfway through my pregnancy and this time is supposed to be special. They have made it hard to say the least.

My doctor left NGPG Cleveland to go to a different NGPG office. I made an appointment with the replacement physician, for March. In the meantime I need medication refills based on meds I was already receiving, including for blood pressure. NGPG Cleveland now refuses to refill my prescription until I see someone else. I will be out of my blood pressure medicine before I can see someone there. How can they just cut me off a necessary medication because my doctor went to a different office and I can't see a replacement right away?

This review is in regards to the Braselton location. Understaffed and unorganized. First off they never have appointments available if you are sick. They immediately refer you to the Urgent Care Center downstairs which is also owned by NEGA Physicians Group. Of course the bill is much higher going there so they make more money off of you. I did get an appointment for a medical problem last year and saw a PA. You almost never see a doctor here anymore. She was very thorough and listened well. That's where it all ended. She gave me a prescription for a heart medication and told me to come back in a month. Within 2 weeks I was having side affects. I called and spoke to someone about it who said they would have someone call back. No one did. I called 2 days later and spoke to someone else who assured me someone would call me back. No one called. 2 days later I called again and asked to speak to the office manager. I left her a voice mail message. You guessed it; she never called back. So 2 days after that I just decided to go in ONE WEEK AFTER MY INITIAL CALL. They did see me then and told me to stop taking the prescription which they could have told me over the phone. I asked about what over the counter allergy medication they would recommend for my pollen allergies and they gave me the name of one to buy. I spoke to the office manager while I was there per the PA's recommendation since no one was returning phone calls.  The office manager of course denied getting a call from me. And she didn't believe me when I said I had left 2 other messages in addition to hers. She was going to "look into it." That was it. Next thing I know I get a $244 bill in the mail for that appointment. I was charged that much because I was there for 2 health questions. Really? My insurance at the time did not cover pre-existing conditions and wanted the office to send them 5 years of medical records. I had been a patient with them for nearly 10 years at that point but they never sent/refused to send the info to the insurance company so now I am stuck with a $244 bill for an office visit that didn't even need to happen. They could have given me that information over the phone for free!  I argued with them for 9 months and they finally removed the bill from my account balance which was then at zero. Thank goodness I thought. Just the other day, 7 months later, out of the blue the $244 bill reappeared on my account balance. I called and basically they told me they were through talking to me about it. Stay away unless you have no problem with; no appointments when you are sick, no return phone calls, outrageous fees because of their screw ups.

This company will harass you despite sending them payments every single month and turn you over for collections for less than $50 owed even when you are making payments to them. I am finding that many physicians and medical related companies in the Gainesville GA area are this way.

Can I give a zero! I have waited almost a year for a first patient appt. I called to let them know I was running late and was told they would not see me and I could not reschedule as I was considered a no-show.  I think I i should have been told prior that thAt this would happen so  I could have made sure I was there on time. Very disappointed after I wait for a year they can't wait for a few extra minutes!

Went to the Braselton facility for a 'routine' physical. This is covered 100% from insurance. When i received my bill, it showed i owed $128 for an office visit!.. called on this to their main billing phone number, she said that the code indicated that this was NOT a routine Physical, rather a 'NON routine' physical. when asked why? She informed me that i must have 'Asked a question not pertaining to my WELL Health'... Asking her to define this, she could not, and to call the office directly.. so i did... Spoke with the office manager who stated that i had asked a question during the 'routine physical' which then made it into a 'NON Routine' physical and this portion of the 'NEW Office visit' was then 100% billable!!! Not covered by insurance.. I asked her to tell me what 'Question' i had asked, she could not tell me... i told her i was contesting this bill and would not pay it as my insurance has already paid for the 'routine' physical once. The manager took my information to contest the bill and said someone would be intouch.. NOPE... kept getting past due bills, called and explained this every month for 4 months!!... finally i got ahold of the same office manager who 'Offered to split the bill ' !!! Let me tell you, if you offer to reduce the bill, that tells me that you are illegally and immorally charging people!!... Not the end of this type of illegal billing and immoral practice... My wife went to the Cleveland Ga site and the same thing happened to her... this time, the explanation was that she had 'checked a box' on the questionnaire before the exam that she 'needed to speak to the Dr. '... when i questioned the office manager about this, she indicated that by 'checking this box', it took the 'routine' physical to a 'Non routine' physical and thus they charged me ANOTHER Office Visit which was obviously not covered.... Holy crap,, not again!... this one is still ongoing,, contesting this as well for the last 3 months with NO communication back from NEGP groupSuggestion: STAY AWAY FROM NORTH EAST GEORGIA PHYSIANS GROUP PRACTICE AT ALL COSTS!!

I have been trying to get a prescription authorized for refill for three days and have been unable to get it approved by Dr. Umana.Who can I go to in order to get another prescription since Dr. Umana will not approve it?George T. Flurschutz @ GTF9@Bellsouth.net

Horrible! Dr. Gethers has absolutely no people skills.  An officer just opened the curtain without knocking..Horrible

The doctors and nurses are wonderful and nice for all the hard work that they done thank you !