William Keating's Online Review Report Card

My wife and I have been seeing Dr. keating for over 15 years. Now all my children and their children are his patients also. I have never met a more caring doctor then Dr. Keating. We moved here about 7 years ago but visited our sons who lived here since 1998. My wife had thyroid cancer that none of her doctors back home caught. While visiting my wife went for a checkup and Dr. Keating found a cancerous thyroid. He possibly saved her life. We had it removed as soon as we returned home. That was 14 years ago and she is fine today. I LOVE this doctor. If you are not a patient you are missing one of the most caring and competent doctors I have ever met

Been a patient of Dr. Keating for years and never an issue. He has always takes the time to explain things to me and is open to hearing ideas I would like to try for my specific illness. Wait time is usually about 10-15 mins for morning appts. Staff has changed over the years I have been going there. Sometimes great people and other times no so good. However, I rate a doctor on his service and not his staff.

Does not return calls, health test follow ups are non existent

Awesome Doctor and PA Nurse Dr.Benson taking care of their patients..

I was "fired" as a patient after 3 years of care. They sent me a letter saying that they were sorry to hear that I wasn't happy with their services. I've never complained (until now). I've never had an outstanding balance, and I've never asked for narcotic prescriptions. When I asked them why, they gave me the runaround telling me that they've already told me why and that we were "going in circles", but they haven't explained anything at all. They first tried to blame it on the fact that I moved 30 minutes away, but yet I've never been late to an appointment. William (office manager) was very rude and dismissive, telling me he had another call to get to and didn't want to answer my questions anymore. Again, no answers at all. Before this happened I would have highly recommended Keating Family Medicine but now, I don't even know what to say or what tell a new physician. I've never heard of someone who is supposed to provide care and compassion be so cold and dismissive.

3+ years as a patient. Staff is insanely rude and dismissive as of late with zero accountability or explanations for their actions. Not able to speak with anyone who can answer my questions.

My husband and I stated going to this practice in 2011 and thought it was going to be good. My husband was diagnosed with prostate cancer August 2018, but not by Keating. Even though my husband had been going there with all of the signs of prostate cancer. He was well over 50 years old and 50 is the age when men should have their PSA levels checked. No one in that practice asked my husband if he ever had his prostate checked!!! How he found out that he had prostate cancer was trying to get life insurance. But in order to get life insurance a nurse had to come to our house to do a physical and draw blood. Well, when my husband got his results back from his physical it was bad ( Stage 4) He now is seeing an urologist and an oncologist at Northside Hospital. My point is this all could of been prevented if only the doctors there at your practice would of just asked if he ever had his PSA checked!!!. That is the reason why we left that practice.

If I could give a 1/2 star I would! You better block out a minimum of 3 hours for your appointment because you wait the first hour in the front waiting room, the second hour back in the room before you even see Dr. Keating! He is ALWAYS running 1 1/2 to 2 hours behind on his appointments! My family and I have been patients for the last two years and my patience has worn out! We will be finding another family doctor!

Dr. Keating has been my physician for the past 10 years, he takes time to hear me when I have a problem is very complete is his treatment. He remembers my family and friends and is extremely compassionate. I can not recommend this doctor an more highly!!!!

RELATIONSHIP STARTED OUT FINE BUT LEARNED YEARS LATER THAT AS LONG AS I HAD MS, I'D ALSO BE SUSCEPTIBLE TO HAVING SEIZURES AND I WAS NEVER TOLD UNTIL MY FIANCEE MOVED BACK WITH ME AFTER BEING IN ARIZONA. DR. KEATING DID SAY WE WERE TWO-OF-A-KIND AND THAT WAS TRUE!