Rami Arfoosh's Online Review Report Card

I have been a patient for several years now. On my last visit in November they price gouged me on my supplies. Out of convenience during my visit, I was willing to pay the $417 they estimated. I was later sent a bill for another $142 after insurance paid their portion. I became suspicious and investigated the cost. Their total bill for my supplies was $937. I found the the exact supplies offered at a reputable on-line supplier for approximately $250. That's almost a 4x premium. When I spoke with the office manager, she explained that's what they were allowed to charge. Good luck Arfoosh.

I have been going to this sleep doctor for several years and have always had a positive experience in my treatment as a patient and as a person. Today that all ended. I went in to pick up supplies and when I asked for the supplies the girl rolls her eyes and goes backs and gets them. She brings them back to me and says that will be $75 a piece, to which I told her that my wife would have to call and pay because we didn't think there would be a charge as we have met are out of pocket max for the year. She literally snatches the supplies out of my hand and walks away. I went to the parking lot to call my wife to find out what was going on as I had sat in traffic for over half an hour just to get to the office to pick up these supplies. My wife said that we had met her out-of-pocket Max and that there should not be any charge. I go back in and tell the girl who rolled her eyes at me this and she basically shuts down and is no help at this point I asked her to see a manager. She gets an attitude and jumps out of her chair spends her chair around and throws her arms out, the manager who is supposed to have some customer service skills has the same attitude when she comes up and starts telling me that she told my wife that the supplies would be $75 each. I'm on the phone with my wife at this point and she says no one told her that there would be any charge. I told the manager that my wife has tried to call repeatedly but no one will answer the phone and she replies to me is she trying to call now, I tell her no because I'm on the phone with her right now. After a lengthy conversation with the billing department the "manager" discovers that oh yes we have met her out of pocket max and there is no charge. If the girl who was there when I first came in would not have had such an attitude and just done her job there never would have been an issue but she wanted to act like an ass more than she wanted to help me. Both of these people at this office need to attend some customer service training classes, they really need it badly. This is also true for the manager, when I asked for a manager she sprung out of her chair with an attitude of the same as the girl at the front . I am extremely disappointed in this office staff. I will find a new doctor because I refuse to be treated like this. I treat everybody as I like to be treated I was was polite when I asked for the supplies I was polite when I told her that I didn't have the money to pay for them because I didn't think we had a charge and she's all full attitude. You guys are not the only sleep doctors around and we certainly do not have to give our money to you. Now we're being told we cannot come back because I got upset, oh well I guess the truth hurts. I didn't let them scam us so now they won't let me and my wife come back boohoo. BTW I wasn't planning to come back. You people really need to get your staff some customer service training. They really suck at their jobs

Great all around

I have been to Dr. Arfoosh twice. Both times I waited a long time in the waiting room. The second time it was 55 minutes before I was even taken back. My total time there was over 2 hours. First it's the person who takes blood pressure, etc. Then I saw an intern and a medical student. They were quite nice, looked me in the eye, listened, etc. Then I finally saw the dr. He was quite rushed, just as he was the first time. I told him how long I had waited and he said he was glad I told him. Then I had to retell my issues for the 3rd time. He spent more time talking to the med students than me. He doesn't listen well. He had me fill out a sleep apnea questionaire. Before I finished filling it out, another person came in and gave me a take home device to test for sleep apnea. He never looked at the questionaire which was almost all no's. Snoring was the only yes. The next day I was told I tested negative for sleep apnea but to schedule an overnight test. I declined. I'm done with him.

xtremely poorly trained front office staff! Have had nothing but problems with the staff giving poor information on cpap supplies and maintenance. Was told that I could only get supplies from this office every 6 months. After constant URI infections for 3 months and many office visits to my PCP and calls to Respironics, was told that is not the case and supplies should be changed on a very specific schedule of 1/2/3 and 6 mo schedule to meet Medicare Guidelines that insurance companies follow. After fighting with staff (and staff screaming at me that they would not give me supplies), and after my insurance company BC/BS called to tell them they were not following guidelines, I changed to a cpap supplier LIncare and have not had any problems getting any supplies or any sickness. I went yesterday with a medical issue that would require a different type of mask, and the same staff told me that my insurance would not pay for that! Was told that I only had the first 30 days to decide what m

My condition has worsened under Dr. Arfoosh's care. He has not found the right medication for me. He does not take enough time to get to know you and understand your needs. The atmosphere of this office is also very unprofessional with the employees laughing and talking with each other.

Absolutely would recommend Dr. Arfoosh! He is so thorough and professional.

Would Highly recommend him to family and friends. He is thorough

His medical knowledge seems good but Dr always in a rush. The office staff seems to have many new faces with less than desirable customer service skills. On one visit near the end of the day, I was left in a room for blood work and they forgot I was in there or the Dr never gave them orders(i finally spoke up and they did not know I was there) On another occasion, I scheduled allergy testing and they did not give instructions on not taking certain meds prior(I had to resch at last minute)

Dr. Arfoosh is the only doctor thus far to have come up with a diagnosis for a severe cough I have suffered with for about 12-15 years. Not sure wexan do anything about it, but the ongoing care I am participating in makes ma feel as though he is closely monitoring my condition and looking for ways to reduce the severity of the cough. I appreciate his help thus far.