Laureate Medical Group's Online Review Report Card

If I could give -100 I would. I will never go back because their billing department cannot read emails, or update information. For 1 year i have been telling them my ins i've has since 2021 yet they will not file a claim with them. I will never go back to any Laureate office ever.

Ridiculous that they still make patients wear a mask. Every other doctors office I go to, from cardiology to general practice, does not wear masks anymore. It’s been shown and proven that the masks don’t work with covid, so it’s beyond time to stop this nonsense.

Just got Covid according to my home test. Called for appointment at 7:00 am and they said they would call me back in 30 minutes. Called at 3:00 pm. Told me to go to Midtown to some other Doctor. I live in extreme North Cherokee county. So, I called Piedmont Urgent Care. They were close to me and they saw me in 2 hours. Covid was confirmed. Now I'm in quarantine and I will be looking for a medical group that cares. I'm 66 years old. Ever since I went on Medicare they don't seem to take me as seriously as before.

I seen Dr. MILLS and sometimes Stacy Cox they both are fantastic.. they listen and take into consideration how ur feeling! Great bed side manner have been going to Dr. MILLS SINCE HE WAS AT HOLY SPRINGS HOUSE ON THE CORNER BY THE WALMART HE IS AN AMAZING DOCTOR. Stacy his PA is amazing as well have seen her a couple of times she is funny understanding and has a great bed side manner as well if ur looking for a great group they definitely are them!!!

Who’s on first where do I start you’re longer all by yourself in the room then what you are with the doctor and they never have time to hear what your issues are or what you need to speak to to better yourself because they’re too busy going into the next room to do the same thing to everybody else and when you do try to call for an emergency no one knows you and you have to wait until the office opens or go to the emergency room I don’t know why these people call their soul doctors they don’t care about nothing but your insurance money coming in

The front office staff here are always so kind and helpful. However, the helpfulness ends there. I see Laureatte in Canton also and they do share nurses between offices. The nurses are never an issue, they’re all very sweet. Dr. Silverston, however, is an issue. He possesses and displays the WORST bedside manner, which seems to be a very common complaint between the two offices. His NP/PA was kind the first time I met her, but of course, she’s his NP/PA and will stick up for his wrongdoings. I was then passed into the office manager, who could truly care less. Dr. Silverston displays very little care for his patients, takes zero accountability, and is a very “I am the one with the medical degree,” type doctor. A sea cucumber could have more compassion and care for patients than he does. In addition, I wish you the best of luck getting records transferred. It took me over 8 months and they still didn’t get transferred. Between him, his NP/PA, and the office manager, they make Laureatte look horrible.

Moving and choosing a new doctor can be very traumatic. I was with my previous doctor for 20 year and did not relish a change. I was pleasantly surprised by the very professional yet personal treatment I received from Dr. R. Allen Mills and his team. I found Dr. Mills to be extremely knowledgeable, compassionate & caring.A rare find in today’s corporate medical office models. One would like to feel that your doctor “knows” you & cares. I’m relieved to say I am very pleased with my new doctor.Thank you Dr. Mills.In addition to Dr Mills my son Benedetto Giummule was treated by the angel chronologist in the office Dr sajh___ the doctor was exceptional in every way imaginable. He left no stone unturned when treating my sons multiple condition s. He went above & beyond what could have been expected of any doctor. Both of these doctors are incredible human beings as well as excellent doctors.

No one here ever answers the phone. It's pretty much impossible to speak to a human. I have discussed this numerous times with the Office Manger, Cathy, and no improvements have been made. New girl in the sleep medicine area continued to send numerous portal messages to me instead of the doctor. Told the Office Manager for this office that she should have been trained properly. There is no smooth operation in either of the primary care office or sleep medicine office. I've been waiting over a week now to get a sleep test scheduled...no one has ever called me.

I have had multiple issues with this medical group and I have only been with them for a little over a year.Trying to get someone on the phone can be a nightmare! Setting an appointment is usually easy but for anything other than that expect long wait times and unreturned phone calls.My insurance is annoying and requires an insurance referral before they will approve claims from a specialist. This office is in the stone ages. They have me leave with a paper referral and then I need to call and beg/ argue with someone in their office to submit an online referral through my insurances portal.Lastly I just recently called with a severe sore throat. I have no other symptoms. And no known exposure. My husband and children are ALL working from home. She said I needed to go to an urgent care because they aren’t seeing anyone who may have Covid. For real???!!! Your my flipping doctor. Went to ER turns out it’s strep throat like I told her I suspected. Seriously go to another medical office.

May 2021. Moved to the area from out of state and had to find new Endocrinolgy Dr. Today was my first apt and honestly I felt super comfortable right off the bat which is unusual for sure. What a relief! My first impression was from Kendrea at the front desk. She was happy and energetic and pleased to help. How awesome!!💖 she gave me exact detail instructions and what to expect even the nurse name of who would be right out to get me. What a nice way to start my apt. Jennifer was my nurse and she was just as happy and energetic herself. She also made me feel at ease about my issues with blood draw. She was empathetic not judging. So refreshing!! Ty Jennifer. 💐 I felt so at home here. How amazing is that while going to a Dr apt! Way to go ladies with an amazing first impression! Then I met Dr. Silverton. He was not condescending or arrogant like other Endocrinolgy Drs I’ve had apts with. How amazing is this!! He really seemed to care about my level of care. And didn’t make me feel rushed. What a pleasant surprise all of this was.Then at check out I met Melissa & Kaitlyn and they were thorough and gave me all the info for my next apt!! Thank YOU all of you for making me feel good about choosing you as my new thyroid place!!