Eastside Urgent Care's Online Review Report Card

Tanya Harrison was very professional and took the time to make the necessary recommendation for my ear and sinus infection. She was kind and considerate.

Had all the symptoms of strep, they did a test and it was negative but did not send it out for a culture. Didn’t check my temperature and failed to call me back - twice. I left a voicemail and left a message with a staff member the ONE time I was able to get through to a person, and still no call back.

Very clean environment!Friendly staff!Well informed Drs.!

This place is a joke! I will file a complaint with BBB. My son has been waiting for covt test results for almost 2 weeks. No one has called him, the Dr. does not respond to messages! I will also report this to my insurance company. Don't ever use Eastside Urgent Care poor Service!

There is always at least a 2 hour wait- even with an appointment. The staff doesn’t care to move quickly and the front desk attendants always have attitudes like they hate their jobs.

My father had a severe sore throat. Alot of pain, discomfort also. Being still covid season, we both got a covid test, that will be ready on Wednesday. We did this just to be safe and cautious. I am at stage 4 kidney disease, and DO NOT need to get sick. The physician assist said it is most likely a very bad cold for him 😕 😬

BETTER STAFF IS NEEDED ASAP!!!.... I came in today to this public establishment and first of all their was a Áfrican American guy(as google made me change it!) in early 20’s that came to the register with hoodie and unprofessional dressed (as google made me change it!) looking clothes on, the wait time was ridiculous 2hr wait when I had been told 1hr still...Thanks to their incompetence I basically lost 3hrs of work here just sitting.

TERRIBLE service. They have the worst customer service. Stay away. Go elsewhere. They are rude and disrespectful. Take your business elsewhere. Trust me. You will agree with me if you go here.

Worst experience with an urgent care I've had in my life. I had an appointment at 2:30pm and was there filling out paperwork at 2:15pm. I gave them all the paperwork and insurance info and they told me to be seated. An hour later, I realized they had called someone who came much later than me and I went up and asked and they said I was removed from the line. I sat back down and she called me back up saying they NEVER GOT THE PAPERWORK when I handed it to the receptionist 1.5 hours prior and she asked me to fill it out again??!!! I said are you f-ing kidding me and left was not about to wait 3 more hours because of a disorganized receptionist. AVOID- literally go ANYWHERE else!!! They were also very cold and unfriendly to me and others I witnessed.

I signed up online to “reserve my spot in line”. I showed up early for my reservation. After asking how long I’d have to wait to get in, I was told it would be 2-2.5 hours. “For those of us that reserved our spot online?” I asked. “That’s not an appointment - it just saves your spot in line,” she said.Can someone explain to me what that means? I can’t figure out what advantage I received from reserving my spot online. Seems to me it had the same result as walking in cold.Additionally, the reception staff are almost all cold and dismissive. They treat everyone like they are a nuisance. It’s like everyone is a bother and they are prepared for a fight. I’ve been here Several times and it’s the same every time. I’ve watched the way they treat others - and they do it to everyone - so it’s not just me :-/