Thomas Eye Group's Online Review Report Card

They are efficient and professional in everything they do. I highly recommend this practice.

Difficult to make appointments in LIlburn office and once you are there you will sit forever crowded shoulder to shoulder in a dimly light area for an extended period of time. I finally gave up after over an hour and walked out. If you do have enough patience you might finally get to see the doctor but why even bother with an appointment if you have to spend so much time in the dark hole.The front end of the practice is truly horrible. If you value your time, go somewhere else.

This has been the worst optometrist experience I’ve ever had! They don’t answer. They just transfer you to the next person only for them to not answer. They have poor attitudes. All I want is my contacts that I’ve been trying to get for months now. They didn’t even tell me that my brand was on back order and I had to come up with my own alternative until I receive them (I still don’t have them). Guess I’ll be holding my broken glasses up to my face while I drive until I can get my contacts. I was disconnected twice and on hold all this time just for someone’s voicemail. This place is just so trash and terrible!!! Think I’ll just order my contacts and glasses off another site. Any suggestions? Please comment !

Extremely impressed with the seamless use of technology from making appointments to checking in. Dr. Brown and his staff were extremely professional and responsive. Would highly recommend them.

I had an appointment scheduled for this past Wednesday (8/18) and I simply had to leave because I could not sit and wait as I have done with my past two (2) visits at Thomas Eye Group - Lilburn.My appointment was for 1:40 pm, I left at 2:15 pm. Most people may think, but that was only a 35 minute wait, but this has been happening for years. Even if I had been called back precisely at 2:15 pm, I would know I would have been there until 4:00 pm or later.My son and I started going here back in 2005/2006 and we were faithful "annual" patient until the wait times started getting longer and longer for no obvious reason. I returned as a patient about 7 or 8 years ago and experienced the same long waits that drove me away and then "silly me" went back again 2019. Every part of the process was just ridiculously long and please do not even think about trying to look at the frames for your eyeglasses. Someone please tell the associate in that area that you can “multitask" and you actually leave a customer to browse and try on frames without completely ignoring all the other “potential sales” standing there.Please note, I have always liked Dr. Alan Brown and he is a great Optometrist, but management there is a breakdown in your process somewhere from the online appointment scheduling, to the patient portal updates, to the automated lobby check-in, to the lack of front desk acknowledgement, to UNEXPLAINED LONG WAITS.

This practice is truly amazing. They go above and beyond to satisfy their customers.

Can I just say how impressed I was with the office itself... the easy SAFE check in and social distance friendly waiting room is ideal during this pandemic. Now the staff..top notch! This was my first visit and I did have to wait an additional 20 minutes past my appt time HOWEVER I was informed of the delay without having to inquire and that spoke volumes for this office. The first person I encountered, Pilar, she was so friendly and informative that she eased my concerns immediately. Celise who did my field vision test was very patient as that was a long exam and she also addressed my cconcerns as well as just very personable. Dr Cobb took his time to explain my results and what to expect going forward. He also explained which lenses might work best for me. Xavier was very courteous upon checkout and it took less than 5 minutes. I then had to see Michael in optical. For the short time I waited I was able to see how he really went above and beyond for the gentleman in front of me. Top notch customer service. He extended the same courtesy to me as well which I must say has been lacking during the pandemic at other offices I had to visit. Overall 5 stars for

I wrote a long review but I deleted it. In short the doctor was very short with me and did not seem very thorough. Then I waited over an hour to try and buy a pair of frames and was suddenly told somebody else made a appointment before they got there. So in short I left without any new glasses after over an hour wait because the one man was just too busy to handle the customers. The atmosphere just seemed a little off but maybe everybody was just having a bad day

I was charged for a contact lens fitting that I did not receive. I called multiple times over a 3 week period to get this resolved and after multiple calls (with ridiculous hold times as well) I was told by a woman named Latoya that what I was charged for was the actual contact lens prescription. She was condescending about it, that's not what I was told more than once previously, and I've been wearing contacts and glasses since the 1st grade and this is the first time I've ever heard this. I was also told multiple times previously that someone named Kelly Underwood it was "a valid charge based on the agreement I signed." Even though she did not take the time to call me and tell me, I had to hear it from someone else multiple times. I have no problem with an agreement, but you better provide all the services I'm paying for, signed agreement or not!! I know I never received a fitting because the practice does not carry the lens' I wear. I will NEVER go back here and I will NEVER recommend this practice.

Thomas Eye Group is a practice with excellent staff who provide a quality health experience. My ophthalmologist, Dr. John Cobb, is very knowledgeable, experienced, and caring. He has provided me with top-notch eye care for many years. You will not go wrong going to Dr. Cobb for your eye-health needs.