Heritage Hospice's Online Review Report Card

My aunt was at the facility for a few days before her passing, the entire staff was wonderful in guiding me and my family. Definitely would recommend the facility for helping to transition during a difficult time.

My mom receives home hospice services. The CNA Debra is almost like a personal friend! She cares and the way my mother responds is a delight to see. Most of the day mom is quiet, depressed and unresponsive. However, Debra can get her to cooperate and lifts her mood. She is good at what she does.

Navigating end of life care for a loved one is a big responsibility, my main priority was making sure my mother was treated with dignity and respect. After doing my research I felt okay about this facility but there was a level of reservation because my mom couldn't be with me as I intended at home. From my first conversation with Brian I felt comforted and safe, he assured me that this facility was like home and I had complete access to my mom 24 hours and I could even bring her dog to say goodbye. My first physical interaction was with Miss Enid, she was a gem. She was patient and sincere and answered every question, she has a very grounding calm energy. Miss Janet was her support, she made sure all of our needs were met offering water, refreshments, and assured we were comfortable, every time. The chaplain Thomas was a gem, he prayed with us and checked in periodically providing resources and guidance for my children on navigating big feelings. Nurse Florence was a sweet heart, I loved her energy, transparency, and wisdom. Miss Carmen was awesome, very attentive and sweet hearted. Last but not least, Miss Angela took such great care of my mother. She went over and beyond and was so thorough and skilled in dealing with my mom, she cleaned her and loved on her like her own. Every single staff member from the beginning to end operated in a spirit of excellence and compassion. My mom transitioned last night and it was important to me to write this review to express my gratitude for making this process easy. Thank you all from the bottom of my heart.

A year ago today my beautiful Mom passed away in this horrible place. She was there less than 24 hours. What was supposed to be a peaceful transition for both our family and my mom ended up being a nightmare. We were met with unempathetic, unsympathetic and dismissive attitudes. While there are so many things that went wrong at the hands of this facility, the worst of all was when she did die, her defibrillator kept going off. When entering the facility they should have demagnetized her defibrillator. Instead, we were forced to watch her being shocked repeatedly. More times than I can count. And certainly more times than anyone deserves. Shame on this place. The only solace I have is that my mom is no longer here and will never have to experience being hurt again at the hands of these people. Our mom was denied a peaceful passing, please don't let your loved one experience the same thing there.

This place is the worst place to ever send your family member. My mother was here and the nursing care was beyond pathetic. The nurses were cold, inhumane, and couldn't possibly be educated to care for human beings. Please do not allow a family member to go here and definitely do not recommend this to anyone you care about.

THIS PLACE SHOULD BE AT THE TOP OF YOUR LIST. If you or your loved one is having to make a difficult decision for hospice care, I highly recommend Heritage Hospice. My father was there and everyone, and I mean everyone, was kind, compassionate and were there caring for our father and his family every step of this difficult journey. The facility is clean, beautiful, calm, quiet and so peaceful. Look no further for hospice care than Heritage.

My Uncle Andy was recently placed at Heritage Hospice. Enid was his favorite nurse and really took such special care of him. All of the staff truly cares about their patients and helping families through the difficult process of losing a loved one.

The place is plain - they aren't much on decor, but the people are what make it. My Uncle was there for almost a week, and everyone we interacted with was kind and caring. They went out of their way to make sure he was comfortable, had what he needed or wanted and that he was well cared for. A special thank you to Carmen, Patricia, and Enid who were all just wonderful. Heritage Hospice proved to be a much needed blessing during a very difficult time.

My family was so grateful for the care at this facility. The nurses were attentive and willing to answer any and every question we had. The building is clean and small enough to feel personal. We were allowed to decorate his private room to give it a home-like feel. My uncle was well cared for and able to live out his final days here safely and with dignity. I will recommend Heritage to friends if they ever need to place a family member in hospice in the Atlanta area.

My mom was at Heritage Hospice for 8 days. They were caring and professional. I would recommend them to anyone looking for an in-facility hospice.