Piedmont Heart Of Walton's Online Review Report Card

I cannot begin to comprehend why the ratings for this location are so low. I had the best experience of my life! The nurses were sweet, professional and thorough. In my opinion, the bedside manner was unmatched and if you have to go through the surgery that  did, this is where you want to be. I was so nervous to have my procedure done here considering how bad the reviews were. Not sure how that is possible, but I hope this positive review helps if you are considering going there!

Awful hospital my mom went there three times with her leg black from gain green they sent hrer home with nothing no pain meds no antibiotics popped a bubble on her leg full of infection and just continued to wrap it up without cleaning it up they were the reason she lost her leg then i take her out there the other day because she had skin cancer cut off her hand and it was getting infected they said it wasnt infected take her to the doctor today and it is and the doctor gave her some antibiotics so i wish i coukd sue

My husband had surgery two weeks ago at the Piedmont Walton Hospital and our experience could not have been any better. Everyone we encountered from the pre-op group, the check-in clerk, nurses- went out of their way to make us comfortable. On the day of surgery, my husband was taken back within minutes from the wait area, and surgery began on time. After 45 minutes the nurse called me to let meKnow he was out of surgery and the doctor would be out in just a few minutes to see me. After recovery another nurse called me to go over the discharge information and gave me instructions to meet them at the discharge entrance with the car in ten minutes- in ten minutes they brought him out. From beginning to end, they were also covid prepared- which was comforting. Within days of surgery we received a card from the nurses and one week after surgery we had a nurse call to check in and make sure we were still doing okay. They went out of their way to make it personable and that is a breath of fresh air these days. Lastly, the doctor that performed the surgery, Dr. Zach Farley, of the Foot and Ankle Care Specialists of Northeast Georgia is amazing! He and his entire office are amazing. Hands down the best. Thank you Piedmont Walton for treating us so wonderful.

My husband was an inpatient at P.W. from Oct. 9 through Oct. 22, 2020. This is not the place to be if you are sick enough to be admitted. My husband is a Diabetic (22 years) and also a heart patient (congestive heart failure). The EMT's took him to the emergency room because his heart rate was high and a pulse reading could not be gotten on the pulse oximeter. We had been to another outpatient emergency clinic 2 days(Wed.) before, where they only checked for strep & flu, both neg. no fever but a Covid test was also done and he was sent home feeling still very ill. By Friday he was too weak to get up and not on top of his sugar levels, although not eating anything. Piedmont hospital E.R. doc diagnosed DKA/kidney failure in the emergency room and said he would go to ICU. Since the ICU only has 8 beds, a day-long wait was required and he finally had a room by late evening. Fri-Sat night he remained in ICU unable to communicate clearly. Sun. evening the moved him from ICU to Med-Surg. unit. Mon. morning he was refusing to have labs done or sugar checked, which told me he had not mentally bounced back enough to think straight. The floor doctor met me coming in around 10:30 am and advised me that he could not keep him there if he wanted to leave, I asked about his kidneys and he looked surprised and said no all clear. Mind you less than 48 hrs before he did not even know what year it was. When a patient's prescribed meds had not been ordered and not given, even when the entire list from VA & otherwise had been provided, the side effects from withdrawal, and recovery from high sugar, can cause anger and behavior problems. The doc said for me to talk with him about labs and testing, but I knew already in my husband's state of mind he would not listen to me. Entering his room between 10-11 am I saw no one come in but a nurse to check the leads on his heart monitor as they were not getting readings at the desk. She said she would call for a cleanup.  The tech came in and changed him, but my husband was not helped by anyone to get him to the bathroom, his preference. He refused to eat what Dietary brought in, but none of the fruit cups were sugar-free. Some time went by and he began throwing up enormous amounts of fluid and soaked all of the bedding. Several times I flagged people down in the hall and although they said they would call his nurse or get someone, no one came. I kept looking out the door towards the station where his nurse and the Charge nurse were sitting and they would look at me and then ignore. I went to the desk and angrily said to his nurse that obviously they were refusing to help us. She snapped at me "What do you need a cleanup?" Then proceeded to tell me she spent a lot of time with my husband earlier and he refused tests, was mean to her, and she had 5 other patients. I snapped get the paperwork started and we will get out of here. I went back to his room where he sat in a drowning puddle and burst into tears. The Case Manager came to the door, saw all and asked me what was wrong. I explained to her that the doctor said he could go home because the doctor asked him 5 questions and he appeared to be in a sound mind. The nurse assigned to him refused care because he wouldn't let them do labs. The CASE MANAGER stripped his bed and called others into action. She asked if he had been up from his bed and when they said no, three nurses then assisted him to get in the bathroom.  When cleanup mainly done by the Charge nurse was completed, they sat him in a chair and the Charge nurse was able to check his sugar, and he agreed to her to have labs done, this was after 2 pm. Results were such that he was placed back in ICU Mon. evening. Before all was said and done at this hospital he was in an out of ICU three times. They said they found inflammation in his bowel, and although he was placed on an antibiotic it was never made clear what it was for. He was released after 13 days with a stage 3 wound on his backside which he has never had before. Up until his recent sudden health change, he got around independently and drove to doctor's appointments on his own. He is now undergoing treatment at Wound Clinic for several weeks to come. FYI, beware!

The only reason I give it a 2 is because of the great staff in the Nuclear Lab. First off I came in and went to front desk was told to go sit in the admissions waiting area. A gentleman right before me had a similar name as mine and thats when the fun began. The admissions people could not seem to comprehend that we were not the same person. This is very concerning. I waited and waited and they continued to call people up and overlooked me. When I questioned it I was met with a rude callous attitude and excuses. I questioned the fact that how could some one with a similar name cause this much confusion.God forbid if he was having a surgery would they have been so confused by the names that we both got a surgery. The thing thats concerning is finally they get it worked out but it seems that being rude to patients in the admissions area is acceptable behavior. I had to sit back up there waiting on the lab for just a couple of minutes and I observed the admissions persons speaking very rude and callous to 2 different elderly ladies because they had been told to come early for lab work and admissions , one of the ladies questioned what to do and the other said she was told the same. The admissions person was snappy and rude to the ladies. Now I don't know these ladies but it was all I could do not to bite the admissions person head off for talking to them with the attitude and callousness in her voice. I was taught  that you show respect to your elders and most certainly being that they are actually your customer you would think one would have better since than to act like a fool.

I went in after a bicycle accident...the nurses and doctors were amazing. I was cared for right away, and I truly felt their compassion towards me. They made me feel I wasn't alone, since no one is allowed to be in the hospital due to Corona.

Avoid this hospital unless its a life or death situation, and after what I just watched you would still probably be better off dropping a gear and racing to the next closest hospital. My girlfriend has an abscess, and went to this hospital a couple days ago. At that time they gave her some antibiotics', and sent her home. It was only getting worse, so the next night she went to Eastside to get another opinion, because of all the negative things we've heard about this hospital. They agreed and said it should have been drained the first time, and to go back since that's where she went first. My brother and I had a few abscess's, some of which were much worse, when it was going around school, so I know a little about the procedure. I don't know if he was upset because we got another opinion or if his dog just died, but nothing can justify what he did to her.  He gave her a little Lidocaine, didn't bother asking if it was working, before tossing the knife in her arm and cutting her open. She was in an immense amount of pain, and he just kept squeezing and digging in her arm with the forceps. I know she was in too much pain, and when I tried to bring that to his attention he told me he couldn't do his job with me in there and asked me to leave. I have never seen something so unprofessional and barbaric in my life, and I didn't know how to help her. I was going to call the police, but that wouldn't have been any help. I literally could have done a better job at home. I came back in after the "doctor" left the room. The nurse said he was giving her a shot of antibotics, and hes going to put some lidocaine on it to help with pain. We were just looking over her paper work, that doesn't have the doctors name, and notice they gave her a shot of Epinephrine, not antibiotics like we were told. I don't understand why they would give this to her, especially after the fact, but one thing I do know is I should be able to trust what my doctor is telling me he is giving me. I may not be a MD, but I know what happened today was dead wrong, this man should not be in a position where he can do this to people.

The ER staff (well nurses) talk bad about other patients. We couldn't believe what We were hearing. It wasn't a busy night 3am. I heard call buttons goes off and saw the 3 nurse's do rock, paper, scissors to see who was going to get up. I had 3 different Drs come into my daughter's room (ER) they stuck their heads in asked the same question and then left. We had already been waiting in the room for 1 & 1/2 hours. Had 5 different nurses come in and try to get a vein for IV medicine. My daughter told everyone 2 places to stick. The 6th nurse came from ICU. He asked if she knew of a place. She told him and boom it went in and stayed in. The people who took the blood were nice. The ER nurses were awful. My daughter got admitted twice. And the 2nd time this nurse who we hadn't seen came in to start taking out her IV to send her home. I refused. Told her she had the wrong paperwork.  She got angry and said she didn't have time for this kind of crap. Started saying I'll come and give her some  pain medicine . said that was all they could do. I told her my daughter was admitted to have surgery on Monday. Her voice (her face was red) got angry. I kept refusing her to let her touch my dr. She said it I didn't let her do her job she would get security. I said again, You have the wrong patient.   Even after she realized she had the wrong patient she never said she was sorry. I said something to her and the head nurse. We got nothing. I hope I don't ever have to take a family member here.Once we got up in a room everything changed. We had the most compassionate and caring nurses. The first 2 nights(Sat &Sun) It came Monday and that changed. The nurses were older. I even had one tell me , that she had been a nurse for 25 ++ years. She knew it all. Refused to give my daughter her pain medicine and 2 other medicines. Said she would bring me Tylenol. I got in touch with my daughter's Dr and after that I never saw her. Hope this helps.

i understand that i'm poor, have no insurance, and i come from f.i.s.h i get that but damn the finance lady was very rude and nasty just like i told the old bitter bitch i can just leave and go back to f.i.s.h cause this bitch said she can't do the blood work cause dr. beth is not a real doctor  because she work for a non profit wow bitch really what a  wonderful world we live in

NOT the Hospital to go to. If you have any other options to go to another hospital do that for your own peace of mind and well being.