Alpharetta And Cumming Internal Medicine's Online Review Report Card

Being as I am older I do worry about going in for appointments and catching COVID. But this internal medicine office has great scheduling to keep you from crossing paths with someone else who doesnt feel well during this time. I feel very comfortable going in for my routine visits.

Was nit feeling well and with it being flu covid season I wanted to know what was really wrong. They were able to fit me in for a same day appointment and address all my concerns. Very nice staff.

This place has degraded in quality. For my last physical, the facilities were dirty and the staff a bit rude. I went in for bloodwork for a specific test and they forgot to do the specific test and just did routine blood work. My most recent visit, they are going against CDC guidelines for medical facilities and not requiring masks. Sitting in a crowded, maskless waiting room as the final straw.

I fell off my horse on the 16th and was in the hospital until Tuesday night the 21st. One of my instructions was to follow-up with my Internal Medicine Doctor. In my case that is Alpharetta Internal Medicine (AIM). I made an appointment for Friday and explained that I needed to go through them for continued pain management. (The Hospital only gave me a 4 day supply). They said no problem. Although I still believe my positive Covid test was a false positive I felt the right thing to do was to let them know of the positive result 8 days before and that I had had no symptoms. She said I would need to enter through the sick entrance and it was different protocol. I said fine as long as they knew I was there for pain management not Covid. She said yes. Later that day a representative from AIM called me to ask about the Covid and i gave the same story. He said ok. It took a painful 40 minutes to get from my bed the car.  When we arrived they informed me the dr was only seeing sick Covid patients. (Sorry). I literally was begging them to see me. I cannot understand especially when 2 of their employees knew the situation and they turn me away at 430 on a Friday afternoon. Which now has resulted in me returning to the ER to get my meds. First never use Alpharetta Internal Medicine Second I need a new Internal Medicine Dr recommendations.

I was coming to this practice for last seven years I missed the mail for payment was charged $50 for $62 late payment for 3 months I requested the late fee removed and then they turned it over to credit agency Lady at the billing was really rude really going to Miss Dr. Dr. Hollbrook.

DO NOT waste your time or money at this practice.  We have Blue Cross Blue Shield.  After my husbands routine check in with the doc we were billed $300 for lab work in addition to our $60 copay.  Our insurance company was billed almost $700.  When I called BCBS they said this practice charges almost 50% more than most providers in our network.  I have already switched practices  and paid less than $50 for the same tests through my new doctor. My husband will also switch doctors effective today.  Additionally this practice treats people like cattle.  During COVID lockdown the practice would not fill my perscriptions unless I went in for a visit.  I have taken the same perscriptions for years with no problems.  Obviously this practice is more concerned with their bottom line than the health of their patients.  Stay away.

I was a patient for years  when I moved to Medicare the billing department  refused to send my claim for payment.   They turned it over to collections hurting my credit score. I have had Medicare call them directly send multiple letters and they refuse to call Medicare back or take care of the issue. They have been rude and inresponsive. Really sad because Dr Caldwell is an awesome Dr. sherry Currie

This has to be hands down the most unprofessional business office I have ever dealt with. I would NEVER use this practice again

This doctors office used to be reliable and decent I was seeing Dr. Miller for years before moving to another nearby suburb. It was important for me to keep a rapport with the same doctor so I made the drive. Over the past two years Dr. Miller has gone through 4 nurse assistants all of whom have been more rude than the next. I let that go as they are not the doctor but they are responsible for calling in prescriptions and they consistently fail to do so. This leaves me scrambling on the phone driving to their office to the pharmacy to get my prescriptions filled in a semitimely fashion. The last time I went to pick up my paper prescriptions which I was told would be waiting at the front desk and the prescriptions were not there neither was the doctor and the nurse assistants raised their voices at me in the waiting room to let me know that they were not responsible for this and were simply the messengers. Its gotten to a point in this Covid19 climate that I will be switching doctors for good there is enough to stress about already.  Nowadays its easy to see which businesses truly care about their clientele this doctors office is not one of them. This place simply doesnt care about the wellbeing of their patients they care about making money.  Anywhere is better than here.

I absolutely love love love the drs I have seen. That is all I like about this clinic.  I dont know if the drs are aware of the way they are being represented because if I owned a business I would never want a majority of that staff to represent my name.  People think very badly of this office AND they can change it BUT they have not.  I guess they dont mind being so badly thought of.  With all these bad reviews seems like they would try to correct the problem.  I truly wonder why they dont. The drs are aware of the horrific reviews because I personally asked if they knew of the horrific reviews.  I would love to have an appointment to sit down explain how why obviously lots lots of people feel towards their office.  There are several sweet people I have dealt with over the years BUT the bad is so bad that it cancelled out any of the good that there was. Do they not care?  It appears they dont like I was taught...ACTIONS SPEAK LOUDER THAN WORDS.  I believe much of the BAD comes from the office manager or within that department.  They simply have no compassion do not care dont want to care act as if they are better than you down right just plain rude.  I wish they cared.  If the drs knew how they were being represented I would hope for a change if not I blame the drs just the same.  Hopefully people read reviews now days and their business will decline then maybe they will change.  Too bad for them.  They really need to take a close look in the mirror.  I wish them the best.