Home Health | Roswell's Online Review Report Card

This was the worst experience I have ever had with home health care.1. No respect for the patient.2. Failure to deliver what they said they would3. No communication to the patient4. They should not be in business5. No medical facility should refer to Guardian

Rarely show up at the time scheduled. Shockingly rude, arrogant office staff. I called the office with a problem, and not only did the "manager" refuse to listen, but abruptly hung up on me, even though I was not discouteous. Can you imagine letting them care for your elderly parents when they aren't interested in your concerns? Guardian has got to be the worst company I have ever dealt with. How they stay in business is a miracle. Horrible! Horrible!

Rude, arrogant, insulting, unreliable, I do not trust my mother's health to them.

Horrifyingly awful (the night nurse came in street clothes, ran away screaming and slammed the door on an 8lb dog and nearly knocked out my grandmother, and then fell asleep And didn'tget up to help my grandmother !!!) and to make it worse, they won't release my grandmother as a listed patient, which means medicare won't cover the other therapy she needs. Attempts to call lead to endless cycles of muzak and full voicemail.

As a former employee (visiting nurse)this place is unorganized with poor leadership. There are people in high positions that know nothing about homecare. The executive director only cares about money. They are willing to send out nurses who are incompetent just to get a buck instead of caring about the lives of the clients ensuring the best patient care possible. And as far as scheduling....I would be scheduled to patients the day of with no advance notice. I voiced that not being fair to me or the patient. I had many of my patients complain about this. I brought it to the attention of management and in return I got reprimanded.If you can.....go elsewhere for nursing services. I can't say anything about negative about the therapy (PT, OT, Speech)services as they are amazing!

Very horrible service. People are very rude and unwelcoming

Guardian Home Healthcare exceeded our expectations. All of the therapists were competent, caring, and very knowledgeable. We are grateful for their professionalism and we are better for it!

If I could give this group a zero, I would. We have been trying to get them to deliver ordered services for a month!! They do not communicate with patient, family or each other. They tell us someone will show up and they don't. They have no clue what they are doing. The hospital set up this group for us and they are horrible!!! Avoid them if possible.