St. Josephs Candler's Online Review Report Card

Don’t expect to be seen on time. Will have you waiting for almost an hour to be seen.

They owe the public stars for their most recent billboard stating that they are loosing patience with their patients concerning the COVID vaccine. If they are loosing patience then its time to get out of the medical pratice. Don't be a patient at this facility because they obviously don't want to take care of you.

The receptionist(s) at this doctor's office made my experience this week quite pleasant. I left feeling like I want to get my blood work drawn and seen every week. I am officially in love with this office. Thanks especially to Jasmine and Ciara...

This was my first and last visit to this place.  My doctor was just transferred there and I like him, but the staff at that facility isn't the time to type this.  It took over 20 mins just to be able to sign in.  Three sat there staring at the line of people while one lady was trying to get people check-in.  My time is just as valuable as anyone else's, and if staff is so incompetent that they can't get 6 people checked in in a timely fashion one can only dream how bad they would screw up your records.

If I could give zero stars, I would. Waited 1 hr for a 30 second B12 shot last week (their appointment time). Showed up today (their appointment time) and was informed they are “out of B12”. No phone call so I can schedule it elsewhere! Just let me show up and waste my time and now money as I’ll have to start this process over elsewhere!!!! There’s a reason I’m supposed to be on a regular schedule for these shots. This is a poorly managed office and the front office staff could not care less. Wouldn’t come back here if you paid me.

Let me first say that I love my physician. One would think that a practice that holds the name of St. Joseph's/Candler would conduct temperature checks upon entry. No. Come on in. Just to repeat for those who didn't hear me. Noone was checking temperatures!!! I reluctantly entered and was asked for my insurance card which I placed in the hand of an ungloved employee. Then I was given a clip board and some forms to complete. I returned the forms to another employee who then retrieved my insurance card with her ungloved hand and returned it to me and then asked for my copay..... I took a tissue and put hand sanitizer on in and wiped both cards in disbelief. I turned around to take my seat and the lobby had about 11 people in it. Seating was not 6 ft apart. I know. I know. You're thinking "why did you stay ,love." I think I was shock and I needed to see my physician.Now I'm sitting on the edge of my seat praying I'm called back soon. After about 20 minutes the Lord answers my prayers. I mention the things I've noticed and was told they did not have the available staff to have one person dedicated to check temperatures. Then on top of that they only have oral thermometers so a patient would have to take off their masks. Hmmm.... even the YMCA has forehead/temporal scanners. A doctor's office doesn't. I'm in disbelief. Not only are the patients at risk but the staff as well. Right??The 3 stars are stictly for my nurse and my doctor. Love them!

Definitely switching doctors. Nothing wrong with my doctor, but calling about sensitive test results and the lady who was on the phone just sounded like she could not be bothered. Her tone and attitude actually has made me furious. Even at my last visit and I was getting lab work done, the staff around me made me feel weird and all seemed to be in such sour moods. Not a pleasant atmosphere once so ever. I was calling because I assumed no call meant good results and nothing was wrong but it was brought to my attention that I need to personally reach out? Never heard of having to keep calling a doctor to see if my results came in or not and what they were...

My appointment was confirmed and changed. When I arrived the receptionist didn’t know about time change. It was solved after a phone call. The stuff are not very professional. I am a new patient, and didn’t like the service. Place is not very clean like medical place should be.

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I have a sinus infection and have been trying to get a prescription called in to the pharmacy for three(3). This is going into the 4th day and still no prescription! When I talked to the doctor's office this morning, I was told that the nurse left a note in my file saying that she called me yesterday and this morning and left a message. Well of course that was a lie because there are no messages on my telephone and no missed calls on the caller ID. So now I am really getting angry, I guess I will have to take my business elsewhere!