Piedmont Physicians Surgical Specialists Eastside's Online Review Report Card

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Dr couldn't properly diagnose mother's condition. After arriving at the Piedmont main hospital Doctor immediately knew what was wrong.

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Where to begin is the hardest part. On May 9th I had a CT of the sternum. The radiologist didn't put anything in about the sternum. Thankfully I had my records and discs when I went to see a surgeon and sure enough there was a serious complication from when I first broke my sternum. I called Piedmont and supposedly they investigated by having a second radiologist review and they both kept the narrative the same. Finalize on 6/23 I received a message there was an addendum to the original CT on 5/9. This is beyond negligence in my opinion be-E/3 with me on the 19th the report was correct. I have many, many valid complaints about Piedmont both downtown, eastside, and the ER on fountain. The file is thick and I will continue to advocate for myself and others. Just look at the CT scans from December when I broke my sternum and the CT on 5/9. Very big difference. This has caused me pain and swelling. You can see how it didn't heal and now is jagged and out of place! Run to another hospital. My stay from 6/22-6/30/23 and again on 12/29/22 - 1/5/23 were very bad. Run don't walk to another unaffiliated hospital. Their acute rehab on Fountain In Snellville was beyond and above expectations. It's the only Piedmont I'd recommend!

Went to the ER on Friday at 2:30 PM after fainting and falling at 4AM to make sure I hadn't had a mini stroke or heart attack. Triage and registration took 2 hours, after which I was brought back to a room. Bottom line: I was there until 12:30 AM. One test was sequential; draw blood, wait 2 hours, draw blood again depending on the last sample. Repeated 3 times. I was to get a CT scan with contrast, but no port was placed. I asked several nurses and a doctor for food and drink, but never got any. Also asked for an Apple phone charger 3 times. Was told by my nurse 3 times she'd try to find one or charge my phone elsewhere. No response. Cell phones are how everyone communicates in 2023 - chargers should be in every room. Procedures were poorly carried out. The heart monitor leads on my chest came loose and the monitor beeped for over an hour. Another monitor in another room beeped for 1 hour and 45 minutes. I ended up putting the stick pad back on my chest by trial and error to silence the monitor. These are supposed to alert the staff to a possibly serious medical problem - seems like major liability exposure. A ultrasound tech unplugged the chest and oxygen monitor, did her reading, and left without plugging them back in - so I did. Patient communication is nonexistent. The in-room marker board had the last patient's meds and diagnoses written - not mine. Staff-patient communication is nonexistent. If the doctor or nurse explained the tests to be done, that some were sequential, I'd have been prepared for a possible long wait. If more serious cases delayed mine, that's understandable - JUST SAY SO. TALK TO ME! Hope Gwinnett Medical is better - that's where I'll go next time (time permitting).

I’m not one to complain, I understand that the health professionals are overworked and no one wants a job, but this place is absolutely ridiculous. Brought my 92 year old mom here as her Afib was out of control and she couldn’t breathe well. The ER nurse was fabulous! Hooked her up to a Pure Wix so that she didn’t have to get up to reliever herself. Got to an actual room and guess what! No Pure Wix. After about 2 hours they were able to get one, seems that they don’t want them on the floors. Then they don’t have the oversized “diaper” to hold it in place, so here we are at midnight getting her cleaned up because Piedmont doesn’t have a simple device that they could surely overcharge to insurance. Piedmont East Side should be ashamed to offer this kind of care and upper management needs to step down from the pedestal and ask yourself if this is how you would want your loved ones treated. We will go to Gwinnett Medical next time, farther away but better care. I’m truly disappointed.

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My teen (17) son needed surgery to repair a very bad and painful hernia. After 8 hours in the ER the doctor at Children’s said he needed surgery right away as did the radiologist but the surgery department said they couldn’t even see him for a consultation for nearly 3 months. My wife called a lot of places and their answers were all a month or more which meant weeks or months of pain and missing school. Then my wife called Dr Kramer’s office. The person who answered the phone was very nice and understood our concern and said she’d speak to the doctor. A few minutes later she called back and said Dr Kramer said he would see him THAT DAY. Dr Kramer turned out to be an EXTREMELY kind, polite, and sympathetic man. He scheduled his surgery for only a couple of days later. Dr Kramer did an excellent job and my son is now fully healed and returned to full activities without restriction over month before anyone else would even see him for consultation. His assistants and office staff are all very nice, kind, polite, and professional ladies who handled his scheduling and insurance issues quickly and ably. I cannot praise him and his staff enough. If I ever need surgery for myself or any of the rest of my family we will seek out Dr Kramer. If you read this, Dr Kramer, thank you again so very much.

I went in during a weekday and was out in 3 1/2hrs. X-rays then released. Got bill to see emergency room fee was over$2000. X-rays, meds, and radiologist fee on top of that! How can anyone afford to emergency????