Atlanta Podiatry's Online Review Report Card

I was able to get an appointment quickly. Dr. Thacker was amazing! He took the time to explain what was wrong and what the procedure would entail. Highly recommend.

Dr. Jill Stepnicka & the whole staff at Ankle & Foot Centers GA - John's Creek are phenomenal! They are the poster children of what you wish you're getting but only see in Hallmark movies. They aren't saccharine sweet, they are just REAL. Their wait times are unreal! Most, if not all of our doctor appointments are typically, 90% waiting 10% issue(s).With Dr. Stepnicka & Co. it's 5% waiting (if even that) 95%+ is spent addressing concerns, needs, desired outcomes, & casual conversation about our lives sprinkled in (hers & ours...what!!?). In our experience, other doctors barely seem to want to hear your issue(s) or so it seems. They are trying to punch through appointments. Dr. Stepnicka is too but she doesn't make us feel that way. The nurses will apologize if she doesn't come right in & they apologize again if she is 5+ min behind (that's crazy! I can't remember ever waiting more than 5 or so minutes). We easily wait 30+ min in ANY other doctors offices & that's just the exam room wait. Between my elderly father & myself we have been to too many doctors visits to count; we are well versed. Dr. Stepnicka is easy to talk to, makes herself available (not just lip service), has & will move her schedule around if you feel it's something urgent. She is unparalleled in her response time with call back & portal messages.I love their portal as they ensure your test results, upcoming/past appointments, medical records/history, pharmaceutical/non-pharmaceutical meds, billing are all up to date & available to print a hard copy/pdf or save it to your device of choice (phone/computer/laptop). Save a call or drive & use their portal. Most doctors offices have a portal; can't guarantee their messages will be attended to as Dr. Stepnicka does but the option is there.I hate that a couple people had bad experiences but I can attest this is NOT their standard of care.When I encounter any issue with other doctors offices I will try to gently bring up my issue & address the attitude (how's your day?) We are all human & have bad days. If an issue is frustrating & not being resolved to our satisfaction I will bring it up to the doctor. They typically are not aware of what's going on with their 1st impression front office or financial/billing. They want & need to know; word of mouth is their bread & butter. I try to put myself in the situation of the rude person & don't waste breath if it's not being resolved.I hope the 2 reviewers that gave 1 star reviews would understand 1 bad experience or 1 apple having a bad day or even 1 bad apple shouldn't spoil the bunch.I know this is a lot but Dr. Stepnicka has gone above & beyond for our Dad & that should be recognized & shouted from the roof top! We 💜 you,Dr. Stepnicka!Hmm, maybe I should have left a 1 star review so we can have her to ourselves 🙃 In long, need an extremely competent, give it to you straight, small town doctor in a big city then Dr. Stepnicka & Ankle and Foot Centers of GA is where it's at!

Had a terrible experience with billing and doctors. The doctor requested some tests and said he would call back with results. Called 2 times and drove there once to try to get results. Each time I was told that the doctor would call me with results but never got results. Office suggested I do selfpay instead of insurance to save money which I did but then billing department filed it through insurance anyway. Another time office provided a selfpay amount which was paid at the time of visit then the billing department would continue to send bills for significant additional amounts. Went twice where I waited one hour each time part appointment time. Save the headache and find somewhere that is professional.