Lavista Family Medicine Ii's Online Review Report Card

Dr. Tatyana was the best, unfortunately she retired. The new office, admins, etc are no where near as amazing. Dr. Gorokhov was my Dr for almost 30yrs…guess it’s time to search for a new pcp

Greetings I truly apologize to you guy's that had a rude horrible experience at Lavista family medicine...Dr Gee was my Dr for over 25 amazing year's!!! And she vared more about her patients than money!!! There were plenty of times I didn't have the money to pay for my meds she would lead me up with samples...and don't forget about the young lady named Lily who stayed with her til her husband married her and she barred children but Tatyana was the best Dr in Tucker I'm saddened that she has gone she even gave me her personal number if I needed her when the office was closed...Great job done Dr Gee🙌🏾🙏🏽🙌🏾❣😘

Good customer service.

Dr Mikhail Gorokhov and his wife were amazing. I’ve been visiting since 2018. Unfortunately they retired in Dec last year. Office staff is the worst of the worst. It has been always. One example: I called in today regards to my expired “bp” prescription and to make an appointment with a new dr. Nurse or admin who works there literally addressed me with “what are you taking about man dr retired” when I asked about old prescription…not to mention that it took me 2 weeks to reach out someone at the office. As far as staff you would be dealing with rude and dumb Bulgarian people or wherever the f… they came from. I’m an immigrant my self but people that work over there behave like came straight from the jungle. All due respect to retired and new doctors (I haven’t met) but office staff is…no comment. The office has extremely law rating when you look at the reviews posted over the years and all comments are refereed to office staff. I’ve been wondering why doctors don’t do anything about it since I bet affecting their business. I’m not going to go back ever or recommend this place !

I've been going here several years now. Just primary care but all the reviews of the reception, true. I agree - but the new staff and doctors are better than ever - for them I'd like to give 5 stars - the other is still a work in progress and they are aware of all the previous comments. My last two visits have been somewhat better with the reception but -- still room for improvement. Thankfully they are not the doctors or 1 visit would have been the last visit. It's local which is why I like to go to this office and now I think there has been a big improvement now that the old doctors are gone.

I wish I could give this place a higher rating due to the amazing doctor that works there and continuously helps my mother, but the receptionist is atrocious. Her attitude makes the experience within the office more of a burden to bear rather than an easy and enjoyable process. She is consistently rude and lacks the emotional capacity to help those who are in tremendous pain and need help with simple tasks. If someone is in unbearable pain, the last thing they are wanting to deal with is a disrespectful receptionist. Simply changing the staff that works there would help tremendously in aiding those in need.

Trust the reviews!! I wish I read them before making an appointment. If I could give zero stars I would. Hands down the worst Doctor's office I have ever been too. The front office staff is extremely rude! and have no concern for patient needs. They are definitely running a scam with medical billing and will charge your insurance for anything. The tell you they have to keep a card on file and for billing, and then withdraw money without even sending a bill in the mail for what it is! DO NOT GO HERE!

I have been a patient at this office for over 25 years but this new staff cares nothing about the patient. It all went down hill when Lilly left the office. But it Is apparent that the doctors could care less. I guess as long as they are making money everything is okay. How is it you need to see your doctor but have to wait a month for an appointment . THEY DON'T CARE AS LONG AS THEY ARE MAKING MONEY.

Doctor is alright, the staff in horrible. My suggestion, do not go there. These people don't know anything about customer service or at least being polite.

To begin with if I could give this doctor a negative rating I would give him a negative 10+!!! I was attacked, beaten, raped, and left for dead in a parking lot in 2015. For this reason, I require a service dog to help me with my anxiety and PTSD. While I was in the exam room this doctor walked in and began chewing me out with a lot of hostility and told me he would see me for that appointment, but I was never to bring my service dog to his office again. His hostility triggered my anxiety and I began to have a panic attack so I got up to leave the exam room. As I was leaving he was yelling at his staff telling them to put in my files that I refused treatment. There was no way I could continue to sit in that exam room and continue the treatment with the hostility he was spewing at me. Do not subject yourself to the verbal beat down you will get going to this doctor, it is brutal!