Tanner Health System's Online Review Report Card

Update: 6 years later and I still have nightmares of this place. Also I am sorry for my bad grammar in the last review and maybe this update. This place sucks and I will most likely never recover from the trauma I have because of this place. I could not put everything down in the review because yelp has limited words. There is many many more bad things that they have done. I hope I can find a way to report this place to a higher power. The higher will most likely not care just like this place. Again do not go here. I went to a mental hospital recently and I cried of happiness because it was nothing like willowbrooke. Please don't go here, Even if any other place has no beds. Just keep your kid safe while another place gets room.

I was a patient at Willowbrooke and received great care from the staff.  I got the care and rehab that I went there for. I stayed there for a week, went through detox, and have been sober for over a month. They provided classes and med evaluation. The Drs listened and did not treat me as a moneymaker like some other facilities have.

First, the food is awful. While I was a patient there, a few of the other patients said that they got better food in County jail, and prison. The chicken was dry, the pork was dry, and breakfast was always the same options. I was a patient with no insurance, but some people go with insurance, and I do not know how the food is so awful. Second, most of the techs for the adult unit are so unprofessional. The patients, including me, are there during some of the worst moments in their adult lives and the staff is rude. For instance, Miss Jay being too hot during the day, but the clients complaining that it was too cold, and her still turning the ac up in October, when patients don't have sweaters or long sleeves. Another example is one morning when we came into the day room, Miss Jay specifically said she was in a bitchy mood and not to test her that day. The patients are ill, and not well, and she expected everyone to just be okay and perfect angels. Miss Jay also complained all day Sunday and Monday about being on our unit, and how some people needed to take care of their hygiene because they stink and that it was offensive to her. And when I say all day, I mean constantly making comments, spraying perfume around the room. Totally ridiculous and unprofessional. When I filled out the patient survey I gave the techs a 1-2 ratingThird, when I went through security to be admitted I had to go into a room, pull up my shirt, without a bra, to make sure I didn't have anything on me, including pulling my pants down and coughing. The only time in my entire life that I have had to do that was in juvenile jail when I was 16. Fourth, patients are not allowed in their rooms during the day. Naps are not allowed, on news medications. Patients are expected to be in the day room or group from 730am-830pm without being able to take a break or sleep, even during the weekends. This was horrific for me, as I normally work evenings. I get that they want you to go to group, but not being able to lie down if you don't feel well is absolutely ridiculous. Five, the nurses are rude, unprofessional, and unhelpful. They cannot be bothered whatsoever, and barely have any interactions with patients at all, even if a patient has a panic attack. In conclusion, I will end on a good note, the therapists and doctors were excellent. 5 star rating to the groups they have m-f, which they do not hold at all on the weekends. You watch tv all weekend.

If I could give it less than 1 star, I would. It's a nightmare of a facility. They have people who just need a break and some therapy in with people who are truly dangerous and psychotic. I went in for depression and left with PTSD. I'm not speaking hyperbolically...I literally had to seek treatment for PTSD after I got out of that dump. I highly recommend that you look elsewhere if you or someone you love needs a safe place to heal and get well.

OK.. never bring your children here for like the teen depression thing. I went in there for depression and stuff and i was 13 at the time. They treat teens and kids SO badly. Ive seen teens get tased and get sent to a room where you cant speak to anyone and you cant leave or anything you cant do anything at all. So basically i did something so harmless and Mr. Owens treated me like i was a like ( idk if I'm allowed to say it) its like when you are a person who hooks up with a lot of people and is thirsty for people. The staff are awful. They talked bad about me because i did the littlest thing. Wasn't harming anyone. I gave a person a note saying like " wanna be my friend?" And they legit tell us right when we get there that we are NOT allowed to be friends with any other kid there.. why would you put us with these kids 24/7 if we weren't allowed to be friends. I can get it is dangerous and stuff. But like why put us with them if they are dangerous? Like we are all young and stuff. And also they would never let us see the sun or go outside or anything. They never let us even COLOR on papers like a drawing. Coloring in sheets of like a dog or something. And when i got sent to the quiet room i was do upset because they yelled at me so much and made fun of me when i was calling my mom crying to get me out of here because how mean they were. And all the food was expired when we ate meals. And was raw and other stuff. At night i could hear people screaming and stuff. This place made me so depressed than i was before. I get so upset talking about it and it makes me cry so much and have nightmares. Please never bring your teenagers here. Awful awful awful. Sorry this is so long... there is a-lot more i just don't know if i can type more.