Debbie West's Online Review Report Card

There's a reason this place has such low ratings. Lady working the desk rolled her eyes and sighed as I came in to ask her questions. I only went in because they wouldn't answer their phones the 3 times I called.

Receptionists are so rude on the phone. My 2 children had vaccinations and had reactions to them, but were healing. I called just to make them aware and they said I had to come in for it to be documented. Then charged me $170 just to look at their legs and say it's fine. I already paid for the vaccine. Checking a reaction from it should not be a separate charge. They are beyond greedy and they will never see another dime from me.

Horrible experience. The practice is very unprofessional and to be blunt- ghetto. It was an all day event just to get a simple appointment for immunizations. The receptionist is horrible! I had to call ask twice explaining that she was enrolled to the facility but she had not actually been seen there. She sighed heavily and unprofessionally on the phone, gave me several different conflicting answers/direction and I had to physically go there to ask to talk to someone else to get anywhere! Steer clear.

Dr west is an excellent Dr. BUT the receptionist is awful. They are rude and very unpleasant. Whoever does the hiring needs to be fired. The new receptionist has trouble speaking English. This is not a job for her. I am sorry. I don't want to leave Dr west but this service is unacceptable.

Worst experience ever.

Doctors are excellent but when I ask for a refill at the desk they tell me that don't wait until last day for refills and to call a week earlier ?? Doctor only gave 15 pills and never told me to call a week earlier

The doctors are nice, but the billing office is terrible. Charged me a arm and a leg and they didn't even know what the charges were for. The manager called me later to say it was hospital charges, but then why was I sent 2 bills saying that I had to pay those hospital charges again!? Taking my business else where. Screw this place.

The staff is really nice & the after hours care is really good ,but the wait time is RIDICULOUS!!! Every time I come I spend at least a hour waiting. Even when the appointment is scheduled months in advance I still spend at least a hour waiting.

Office not kept very clean, lots of dust and dirt on floor. Doctor Q as he’s identifies himself or Al-Qaqaa kept interrupting me every time I tried to ask a question about his care plan for my sick child. I have been taking my child here for almost two years but I’m switching pediatricians after today because of similar occurrences. If I’m going to be in your office for over two hours for an appointment, I at least want my questions answered, and a clean environment. And I’m going somewhere else to find it. People wanted to be treated like people, when you lose that attitude, you’re not delivering good care.

I like the Drs. But the ones that answer the phone I was waiting on phone for over 20mins and then phone rang and it was like I called them,and again she put me on hold I said i have been on hold over 15 mins .. She said please hold i gave up. I don't want to change Drs for my kids but I'm getting close too.