Better Addiction Care's Online Review Report Card

On Wednesday 092221 I reached out at a critical time to get assistance with the Advantage Behavior Health Systems located in Winder Georgia. I spoke with Mackenzie A. Trammell. I asked specifically what the cost would be as this is and was a deciding factor for me as to whether or not I would have made the appointment. She stated to me Most likely zero but no more than $10$15. I agreed to schedule the appointment. Today Wednesday 092921 Mackenzie A. Trammell called me back to say I needed to pay the copay for my intake appt that took place on Friday 092421 which was $48 and some change. I informed her that was not what I was told and went over the whole conversation that we had just a few days prior that I had given her my income information and everything to determine the cost prior to my appt. Mackenzie apologized and said she did in fact recall the conversation but wasnt able to get the appt entered until the next morning to know the cost for sure. I told her that wasnt my fault and that I was told it would be no more than $15. She went on to say she understood and thought thats what it would have been and that she had never seen the cost percentage come in this high and that it was all new to her. No one ever called me on Thursday 092321 the day after I made the appt to say the rate had changed nor did they mention it during my intake appt on Friday 092421. Im just finding out about this today FIVE DAYS after my appt. I spoke with the office manager who said she could get my percentage down from 60% to 30% which would take the rate down for FUTURE appts but I would still have to pay the full $48 and change. After speaking with them for HALF AN HOUR they still made me pay the $48 I want my money back. Thats all. I want no future business with them nor will I refer them to anyone. But I NEVER should have been asked to pay a bill that is more than 30% what I was told I would have to. This is a scam and feel after all of this stressanxiety put on me on top of what I was ALREADY dealing with that I deserve AT THE VERY LEAST my $48 and change back I dont think thats too much to ask. They should have at LEAST notified me PRIOR TO MY APPT that the rate had changed. I could have then made the decision to cancel or continue and pay the $48 but I wasnt given this choice. This is NOT OK to take advantage of someone in a vulnerable situation. If I could give ZERO stars I certainly would

I would like to start by saying in the past I have actually referred friends and family to Advantage in Winder. I have used their services for my medications and an awesome counselor for years. I have never had an issue with a doctor or nurse there or my counselor Craig and to this date that hasnt changed. But unfortunately the way it organized has changed and totally become unprofessional. You can no longer deal with the office that you go to. If you have a problem or cannot make an appointment you have to go the 800 service and they never answer. Then when they do answer are rather short and hateful. Taking the patients right to deal with the office they recieve their assistance through and the people they are accustomed to dealing with has proven to be a mistake. The service provided is not worth the hassle now.

Great mental health resource

Worst place ever. Receptionist is rude and unprofessional. Facility is dusty and nasty. Will never return ever. Dont go to this place...

I love the people here and it truly doesn’t get the appreciation it should. The ones that are employed at Advatage are degreed in their fields for certain positions. Love what they stand for. ❤️❤️

Absolutely worst services I have ever experienced in my life

my nice gabby tollerson keeps try to make appoiment with you the person aon the phone said no app

Grateful

Refuse to answer phone. Constantly changing appointments. Counselors never stay for more than a month or two then I have to repeat ENTIRE history. Cant see doctor even during emergency. Prescription refills are a joke.

Es un exelente lugar para los niños mi niña de 3 años esta muy contenta de estar hay