Thomas Eye Group's Online Review Report Card

So, why is this the 3rd time that have canceled my daughter's appt due to an emergency and it's always the day before her appt. Any one else experience this? My daughter has been in the same pair of glasses that were only supposed to be temporary but I am not able to get her in to have her eyes checked. Dont know if her eyes have improved or getting worse because of them.

Most skilled, kind staff.. everything is explained..office can do so many kinds of testing..Dr. Berman is patient and answers questions thoroughly..I trust my precious vision to him.

Overall a very positive experience during my visit.The front desk staff was happy, engaging, and helpful getting me checked in and sorting out vision insurance. The eye exam, doctor visit and contact lens session all happened in an organized way. Dr. Singh was very pleasant and helpful with his explanation of my prescription and options. His patient and unhurried demeanor were terrific and appreciated.

I normally do not write reviews for businesses. But today I was absolutely disgusted with the attitude of the front end staff. The lady would not let me finish what I needed to say and kept saying very rudely that she would have to get in touch with the doctor. When I finally got a chance to get my point across and when her other co worker chipped in, she was able to find what I was looking for. No apology was rendered, no eye contact was made.I will definitely take my treatment , my son’s treatment, my husband’s treatment somewhere else next year. Also I will let my friends and family know who are patients there as well to go somewhere else so they don’t have to deal with this kind of bad attitude. I would like to mention this is my second bad experience with the same person. Congratulations on loosing multiple patients.

If you like unfriendly staff and want to feel like a number, rather than like a patient, this will be your place.....

Want to thank Thomas eye group in woodstock. I scratched my eye this morning leaving out for Florida. We called alot of places that wouldnt see me. Thomas worked me in first thing. They treated me like I was a regular patient and had known me for years.I can't thank them enough for their kindness and professionalism. I'd almost drive an hour to see them just because of this for future eye issues. ♥️

Although the wait times are often times lengthy, I would not want to take my son to any other place! Dr. Berland caught an oddity in my son that would have caused him to go blind among other issues if it had gone undiagnosed. I will always trust him and his wonderful staff with my special needs child!

Took my son to see them a month ago and waited 4 hours from start to finish. I took my son back today to order glasses and the Optician was extremely rude. I remember her being rude to us last year too, but thought maybe she was just having a bad day. I don’t like to fault people for one bad day. Well today again she acted like my son and I were inconveniencing her by wanting to purchase glasses and asking about two different types of glasses. She also got impatient when she couldn’t find our insurance plan, but it turns out she was misspelling the name after I told her twice how it was spelled. I asked for my prescription and we will be taking our business elsewhere.

No problems with doctor or staff in house but billing process needs to be overhauled. Will not use again.

My appointment today was positive from start to finish. Check in was very easy & the front desk staff were friendly. My appointment was with Dr Berman for a follow up to a previous procedure. He did a very thorough exam and identified a new issue that required some further follow up. Dr Berman & his technician were both very professional and explained everything as went along. I feel better confident that I am receiving excellent eye care from the Thomas Eye Group.