Queen's Island Urgent Care Pearl Kai's Online Review Report Card
Queen's Island Urgent Care Pearl Kai
3.0
Average Star Rating
46
Total Reviews
19
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Queens Urgent Care Aiea received 50.0% positive feedback, with patients praising the knowledgeable providers, caring staff, and efficient service. However, 50.0% of the feedback was negative, primarily citing long wait times and rude behavior. Overall, the practice is valued for its quality care but could improve time management and staff attitude.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Queen's Island Urgent Care Pearl Kai's Reviews
They respond to calls is very unprofessional sounds like staff really don't know how to do there job and speak to clients in a professional manner very rude not to mention the wait time was more than 2 hours I'm leaving 1 star for the xray employee he was the only one there that seemed to like his job and wanted to really be there
Reviewed On Yelp
I work late and don’t always have time time get there as early as the staff likes and have been turned away at 7 pm three times, being told that I can come back at 8 the next morning. Once, my 3 year old had a raging fever, which I communicated and the staff was like, oh well. This behavior is flooding the ERs with unnecessary and non emergent cases.
Reviewed On Google
VOG really took me out this time. PCP closed, didn't want to overload ER, so queens urgent care was perfect! Lucked out with Dr. KEENE and he was terrific! Very kind and caring. The staff really improved from the last time I went there a few years ago. Everyone took very good care of me. Thank you, Queens UC, Aiea!
Reviewed On Yelp
Dr. Keene was great! Very knowledgeable, caring, with excellent bedside manner.
Reviewed On Google
I was very well taken care of, and felt relieved to be seen by a knowledgeable provider. Great experience. No complaints
Reviewed On Google
They will deny care for anyone they choose not to see. They are very selective on who they treat. It's absolutely despicable and it's a failure of duty to serve. How does someone turn a patient away who is struggling to breathe?
Reviewed On Google
I'd like to thank Everyone at the clinic. I was feeling horrible. I was seen by Dr Ridao. What am awesome Dr. He really took the time to make sure he was doing the best he could for me. I'd actually like him as my Primary care Physician if possible. Thank you Dr Ridao and entire staff! Benton Higgins
Reviewed On Google
I want to Thank the entire staff. Receptionist and Nurse were very polite and professional. I was seen Sunday January 26th by Dr. Ridao. What a wonderful Dr. Dr. Ridao was so caring and didn't rush in and out he was genuinely concerned about my health. I definitely would go to this location again. Thank you all
Reviewed On Google
Been going there with kids for two years. Quickish getting to PA and getting tests run. People are nice and it’s convenient.
Reviewed On Google
I came here because I needed a doctor's note. Wasn't expecting to see a doctor but good thing I did because I got medicine to treat my congestion. I caught a cold yesterday so I needed a doctor's note to extend my sick leave off work. I have body aches, congestion and stuffed up nose. Checking in was easy. I showed my HMSA card along with my id. The lady told me to have a seat while waiting to be called. The doctor listened to my heart and my blood pressure was taken prior to seeing the doctor. Was glad it was normal. I have been having high readings in the past. My doctor sent out the prescription to the Walgreens in Waipahu. It took awhile for them to get it so I waited only 5 minutes or so. I'm glad I went to urgent care for a check up to see i have nothing serious. I got pretty good customer service. Parking is up front
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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