Aloha Vision Consultants's Online Review Report Card
Aloha Vision Consultants
4.4
Average Star Rating
92
Total Reviews
0
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
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Review Summary
Aloha Vision Consultants received 84.5% positive feedback, with patients praising the friendly staff, knowledgeable doctors, and efficient care. However, 15.5% of the feedback was negative, primarily citing poor communication, long wait times, and unresponsive staff. Overall, the practice is appreciated for its quality service but could improve administrative efficiency.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Aloha Vision Consultants's Reviews
Dr. Carlton Yuen, and staff were wonderful. Even my daughter thought that He was a Good choice, a Safe place to be. April 22,2024 Isabel: the most calming person I ever met..
Reviewed On Google
ALOHA VISION CONSULTANTS REALLY HAS THEIR ACT TOGETHER !!! I recently had cataract and glaucoma surgery by Dr. Jason Tokunaga and I'm super-impressed with his skill and knowledge. Everything went smooth and so far I'm recovering well. His team is also amazing ... very efficient and friendly. I would highly recommend Aloha Vision Consultants as well as the Eye Surgery Center which is located near the Iwilei Costco at the Dole Cannery building.
Reviewed On Yelp
Had the flu 1 day before cataract surgery. In the meantime I had a chance to decide to upgrade the surgery and spend a few thousand on my eye. Called the office and was greeted with a "Hello, hold plz!!!" Once someone addressed me, I let them know I wanted to talk to someone who could break the pricing down for me. Then left my number for the office manager to call me to follow up. This was before lunch, and here we are the next day and still no call back. Wow!! I'll give another chance and then I go somewhere else to spend my money!! Still waiting for a call back!!
Reviewed On Yelp
I have been to the Eye Vision Specialist at Aloha Vision twice. I ordered glasses and they were ready within a week! The second time, my eyes were hurting and I needed an appointment within the week. They were able to accommodate my needs. The staff is professional and friendly, both Ashley & Sara took the time to get to know me. They answered all my questions promptly too. I want to have a conversation & relationship with my healthcare provider so I like the more personalized approach.
Reviewed On Yelp
Dr. Jason Tokunaga is a caring and a knowledgeable Dr. but his office staff is polite but Inefficient. I dread when I need to renew my prescription. There 'is no one to answer the phone & I would need to leave a message for the staff to call me. it takes a whole day or longer for a call back & on top of that t hey call the wrong pharmacy to refill my prescription and after I had informed them of my new insurance coverage.
Reviewed On Yelp
Dirty reception area. Stains on chairs, had to take a brochure to sit on. Extremely dirty exam room. Trash overflowing , hair on equipment, dirty floor, looked like I was in a broom closet. and dust on equipment stashed behind exam chair. (a no window room. ) No paper on exam chair. Ugh. I told Doc Komo, she didn't seem bothered. She said she would tell the staff to clean? Totally unacceptable for a Doctor to keep caring on . It's Cleaner at a nail salon. Won't go back. Doc Yuen seemed good But Doc Komo isn't practicing safely in such an exam room. This place needs a thorough clean.
Reviewed On Yelp
These guys run a Cataract Mill, VA sent me there. Still cost me over $4000 to do my Cataracts. Surgery went well, pain from IV was excrutiating, Dr did adjust for second eye when I called him out for it. Bedside manner of Surgeon was nil. Came up to my preop bed and started to examine me without even saying hello. I went to the Kapahulu office. What a dump. Peeling paint, floors not cleaned in who knows how long, furniture in reception cracking and coming off, rust on some of the exam machines. Parking was junk. I would not reccomend them.
Reviewed On Yelp
I had two different cataract / lens replacement surgeries in the span of 2 and a half years. Dr. Yuen took care of me both times. I am completely satisfied and grateful for the results. 20/ 20 vision... I accepted that there are unavoidable side effects associated with this type of procedure...mostly the appearance of floaters. No big deal considering the alternative is to go blind. The doctor also recommended a less expensive treatment when I told him that my job situation was unstable. I would highly recommend Dr Yuen to anyone who needs a similar type of surgery.
Reviewed On Yelp
Very efficient, busy business. Went to check my eye issues. Multiple staff checked me, tested. When Dr Yuen came in he already knew what caused my double vision and referred me to another specialist. Mahalo
Reviewed On Yelp
Dr. Jason Tokunaga Damaged my optic nerve during a cataract surgery gone very bad. ... I'm basically blind in my right eye. His bed side manner was terrible, I knew something was wrong because I had already had on cataract replacement that went well with another Doctor. Dr. Tokunaga applied to much pressure during surgery sucking my old lense out, and probably didn't provide enough pressure lowering drops. He had the nerve to say oh it doesn't hurt that bad, when I flinched in pain and said that hurts.... I'm blind in my right eye and think about this everyday! He never admitted it or apologized to make it worse! Dragged it on for months, bringing back in for test and office visits. There are plenty other eye doctors, no one should be seeing Dr. Tokunaga, if they value their sight. His staff in questionable also, I waited over an hour once, then 30-min in the room, and finally left because I had a meeting. Who do I see driving off in his 800 series BMW and sneaking... shady character! I would even give him one star, but I had to to post
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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