Denise Hew's Online Review Report Card

Uninformed medical assistants and incompetent para-professionals at this office. Avoid.

I've been seeing Dr. Hew for almost 4 years and just had my last appointment with her today (due to moving back to the mainland). Her staff is so courteous and welcoming. They remember my daughter's name and ask how she is doing each time I have an appointment. With the new renovations to the POB 1 parking garage they no longer validate tickets. However, with the one hour grace period for garage parking, I no longer have to pay! woot woot! I simply take a ticket, park, and then scan my ticket when leaving. Dr. Hew's office is located on the 8th floor of the POB building. Since COVID I've only waited in the waiting room by myself. Hand sanitizer is located both outside the office door and at the check-in desk. Due to COVID-19 social distancing there can only be four people per elevator, and one of the elevators is currently down for repairs. So plan to arrive early or take the stairs! Dr. Hew explains everything so well, answers all my questions. If seeing her for a pregnancy I highly recommend scheduling appointments pretty far out so you can get the times/dates you want-I always tried to go first thing in the morning.

Dr. Hew delivered my two wonderful babies and I could not put the right words to put it in. She is amazing, kind and not only a doctor but will treat you as her own child/family. She's been amazing since Day 1, and she always make time for her patients to be seen and answer their questions. Thank you for taking care of me and my babies during pregnancy and after. Amidst pandemic, I am proud to say, you will be delivering my next-3rd and last, hopefully! I couldn't get more excited and happier! I love you and your staff

It's impossible to get an appointment here. I booked my first gynecologist visit with Dr. Hew earlier this year. I thought I was lucky she was willing to see me during the pandemic, sure it was a few months out but I thought it was worth the wait since I've read some good reviews about her. Sadly a week before the appointment I got a call from their office and I had to reschedule to November. November comes and again a week before my appointment I got a call from their office saying I had to reschedule because they're closed on Veterans Day. The next earliest appointment would be in December. I was already having a bad day then I get this phone call. I flat out cancelled the appointment. This seems so unprofessional, they gave me Veterans Day as an option in the first rescheduling but now they tell me they're closed on that day. Who knows what will happen if I take the December appointment? Or any future appointment at that! With the way it's been going I expect to get rescheduled again! No thank you!!

Best OB ever! Highly recommended! Dr. Hew is very good doctor and have a good personality too!

NOTE: my prior Yelp review of Dr. Hew has garnered the MOST "Likes" of any other review of her plus over 300 views. It pains me to have to write a negative review about her staff.So I temporarily left Hawaii to finish law school on mainland in 2015 since my kids were older. I come back to Hawaii earlier this year and I call Dr. Hew's office to schedule my yearly check-up. Three calls, never a callback, and still no appointment scheduled because the girls who answer the phone are clueless and don't really care. They claim I'm a "New" patient plus my mainland PPO insurance is not accepted. My mainland insurance, the largest and most comprehensive coverage in the nation - UnitedHealth Care PPO covers ALL out-of-network physicians by giving me a HSA Visa credit card with minimum $6000 annually. I even offer to pay my annual visit in cash knowing I can file a reimbursement to my PPO. I explain to the girls that Dr. Hew delivered both my children and knows my complex history having performed 2 cesarean sections, that I'm 46 and not likely or planning to get pregnant again. I request that the girls discuss with Dr. Hew before completely turning me away and I would not consider another OB now that I've returned to Hawaii. The last call I attempted again and the girl who answered the phone promised Dr. Hew would call me to discuss by the following Monday. No call back yet and it's very disappointing Dr.Hew employs staff who are cold and non-compassionate towards her patients, and/or doesn't communicate effectively with her. I understand Dr. Hew is skilled, busy and popular, but it seems her phone staff unilaterally refuses patients access if they are older or does not have HMSA insurance and will even turn away cash payments for non-pregnancy services. After being on the mainland and having higher quality coverage that doesn't refuse or undercut my health and wellness, I'm not about to switch back to local insurance. So many physicians are leaving Hawaii because insurance like HMSA undercut payments even on basic medical services. It truly pains me to write this negative review of Dr. Hew's staff because she really is a skilled physician in my experiences with her and she is such an important component of my children's existence and my health today despite two cesarean sections. Unfortunately the idea and nostalgia of Dr. Hew back as my beloved doc has passed due to her extremely rude staff.

Dr. Hew is amazing! She's so down-to-earth and she takes the time to get to know her patients. I've been going to her for almost five years now.It seems that her front desk staff has improved, and I haven't experienced any recent negative interactions. Her office is located in POB 1 at Queens Hospital, and parking is located in the POB 1 structure ($1 for every 30 minutes with validation). Her appointments usually run on time, so I've never had to sit in the waiting room for too long.She doesn't take any appointments on the weekends, but it's okay because I really love how caring Dr. Hew is!

I have been a patient with Dr. Hew for many years now and she is knowledgeable and caring. I give her an excellent rating.

Dr. Denise Hew is a friendly and great doctor. She listens to my concerns and always makes sure I understand what my medical issues may be. She never makes me feel rushed or hurried. She has been my doctor for well over 10 years and has delivered both my kids, both difficult pregnancies and deliveries. Her staff has always been friendly. I love Dr. Hew. I hope I never have to change!

Dr. Hew is wonderful! Expert physician and very personable.