Hawaii Permanente Medical Group's Online Review Report Card

The Nurses are GREAT!

I went to Kaiser’s ever since I was 16. My doctor was a Paediatrician named, David Paperny, MD. I no longer go to Kaisers but if I could I would.

Mr. Daniel is so kind and professional from Vision Essentials on 1010 Pensacola St., Honolulu. Thank you.

Tried to get a contact lense appointment for the past year and a half with no available dates online or in app. Called and automated operator says to book online or in app. Well I already know no appointments available. Very creative way for them to avoid providing service. Idk if it's the employees or the employer that doesn't want to provide service but either way. They obviously don't care about me or my health. Gonna do through Costco instead since kaiser doesn't want to provide a service I'm supposed to get. Costco is probably cheaper and more professional anyway. Choose another health care provider if your health is important to you.

My wife's glasses were stepped on and Marc in Vision fixed it up straight away. Thank you Kaiser! My wife is grateful.

Thank you so much Kaiser permanente

If I could give 0 stars I would. You have to pay to park here even when you visit the pharmacy. They always mess up your prescription and have to call your doctor and make you wait forever. Customer service is terrible all over the building. Good luck scheduling an appointment. You’ll be put on hold literally for over an hour sometimes. The whole operation here is a joke.

Can Kaiser do better?? It's ridiculous that you can't find a direct phone number to Kaiser Vision care (432-2170) and you can't schedule this online . I had to wait 10 min just so I could get that number to call and make an appointment to do a simple thing like get my eyeglasses fixed. Drive all the way out from the windward side to honolulu to pay $3 for parking , street parking is available for under a dollar if you don't mind walking but for seniors inconvenient.I understand that it's because of covid and that there are necessary measures put in place for safety... I wish I could go somewhere else for this but can Kaiser is my health plan and they can do better by making this more accessible by opening up a Vision care ctr on the windward side?

Went to Vision Essentials at the Honolulu Clinic. Had to repair a set of glasses is all. Adreanna was very helpful in providing info on plan coverage and did a great job on fixing my glasses. Kudos to her and the staff. I’ve never had anything but great service and attitude there.

I have been having episodes of AFib and have ended up in the ER several times. They always give me a referral for cardiology but I have not received a call from them. I have even called the cardiology dept and they just took a message and didn't call me back.