Queen's Island Urgent Care Kapahulu's Online Review Report Card

Horrible experience today 2/14/25. Doctor didn’t listen and made assumptions and accusations. Had get care again after due to recurring issues. Got care later in hospital. Good front desk and nurses. Place totally changes depending on doctor.

Great front desk and nurses are very nice. I saw Dr. Stegall who said I was ok, went home couldn't catch breath and lost balance (was light headed and dizzy when saw doctor) and fell very hard. Still wobbling around and trying to breathe. Now ER for fall and other issue. Doctor made unnecessary assumptions and wrong observations on notes from what I told her. I think probably good, but if doubts, just go ER. Here now and ER doctor looking over me agrees with me looking issues.

Front desk was great, providers were rude and apathetic and dismissed my symptoms. As a physician assistant who has worked in urgent care myself, I understand the challenges of working in a clinic —but there is no excuse for the complete lack of compassion I experienced here.

The closing times are bs, was refused to be seen when walking in at 7:30 PM. Staff are also rude

Good quality care. I got checked in pretty quick. There was only 2 people ahead of me and I got an estimate of an hour 1/2 wait time but it was much less than that. Doctor and nurse were nice and seemed like they cared :) Got diagnosed and I got a prescription pretty quickly and I was on my way to pick up my meds and on my road to healing and feeling well :) Overall, I feel much better and now have peace of mind knowing that I was seen by the Dr and not googling my symptoms all night going crazy lol and wait till I get seen by my primary doctor. I would highly recommend this urgent care if you're in need for medical assistance. Mahalo Queens Island Care! :-)

If i could give negative stars i would. i really don't think there is a worse urgent care. rude staff. It didn’t seem like the doctor knew what he was doing at all. he asked me what kind of reaction i get to medication i’m allergic to and if i could just take that because it’d be easier? instead of just getting me different medications. will never ever return.

Horrible services if you do not have health insurance. Clinics are not there to actually help people. They are there just to steal your money or your insurance's money. They rate you $200-$300 just for 1 visit and to see someone. Huge medical scam!!

I went in today after my telehealth urgent care prompted me to go be seen in person. She said that I should have my eyes looked at due to having a new skin issue very close to my eyes with swelling, itching and pain. I went to this urgent hoping that I would be treated. Dr. J. Briceno came in, did not clean his hands and looked at me very disinterested. I told him my symptoms and showed him pictures of varying issues related to my hands and eyes. He barely took a look at me and said "I don't know what it is." He said I'll prescribe something for the eyes and refer to a dermatologist. I asked if he would be taking cultures of the affected areas to which he replied "we only culture open wounds." Then said he would be back and walked out. His mannerism was standoffish and seemed like I was a burden more than a patient he wanted to treat. When he left the room I proceeded to cry from the lack of care. When he returned he came back with culture swabs and said he would run cultures. (This is only because I advocated for myself.) he still did not clean his hands or use gloves. I had to ask him to clean his hands. He washed his hands for about 5 seconds. As a former medical professional I can assure you that a proper hand wash is minimum 20 seconds. Then he said "I'll even put on gloves for you," like he's doing me a favor when it's his duty to practice safe hygiene. He then looks at me crying and I told him I am processing how he was disinterested in what I was experiencing and how he didn't bother to look closely even after the tele health provider asked me to be seen in person. He said he didn't try to make me feel that way then lied in his follow up notes saying I was upset because he told me they only culture open wounds. (Remember that I had told him it was his lack of empathy and really did not have anything to do with the cultures.) medical gas lighting is a real issue. I encourage anyone receiving treatment to always advocate for themselves and record your visit. I didn't record mine and lesson learned. If you ever get this doctor please be aware that he won't be bothered to look closely even when there is broken skin and bumps on my fingers:eyes and say he sees nothing on my fingers and only my eyes. Perhaps he needs to get glasses? Save yourself the trouble and go to the Kahala location, ER or see your PCP if you can wait.

Amazing. Don’t know why this place has low reviews, but I had a great experience with everyone being friendly, empathetic and Dr Farzad was exceptional. Totally trust this team!

Don't go to this place if u need to improve ur medical concern. Twice I had horrible experiences at this specific location where my medical urgencies actually got worse because of the "care" I received from here. I been to a few other urgent care locations, along with actuactual ers and this is THE ONLY one where my conditions actually got worse, exasterbated, and extra unnecessary elongated time frame of suffering. To be fair and honest, couple of the staff/nurses are pleasant. The rest are pretty rude, lack compassion, grouchy, and sloppy. The location is decent along with the hours which they do a good job in being anal probing nazis about waiting to the very dot of 8a to open the door despite the many patients outside. Now the grand finale of why this place is a death sentence: the "dr"....the 1st time I came he pretty much told me I had a sinus infection....thank u captain obvious, I coulda told u dat....o wait, I did. This "dr" has a bad sassy attitude along with questionable certification. Because the 2nd time I came, I was praying it wasn't him....to my disappointment he still hadn't get caught for his malpractice....anyways I went in because the symptoms I had made led me to suspect swimmer's ear(outer ear infection) along with possible sinus infection...I clearly dedescribwd in detail along with my own suggestion of diagnoses. Then the dr came in after reading the summary of wat I said, asked me what I wanted....what u think? I came here to get "urgent care". Then without even examining me just literally reiterated what I had told da nurse: swimmer's ear and sinus infection. ‍what is he, a parrot? I just lookt at him dumbfounded....and he asked what else do u want? Um, treatment suggestions would be nice. Idk, u tell me, u da dr rite. This guy prescribes me ear drops similar to my #1 ontop my allergy list, but i took it because he was da "dr. Over 2 weeks of worsening he'll, unbearable itching , sleepless nites despite overdosing drugging myself with melatonin, I finally get to have a appt with my pop. She examined me, told me 1st of all I had a INNER ear infection wich was y the ear drops wouldn't have helped anyways. 2, there's a percentage of ppl hu get allergic reactions from those drops(wich I shudnt have had in da 1st place cuz of WRONG diagnosis) wich caused my UNBEARABLE itching AND spreading of eczema/hives all over my neck and ears. So basically because I didn't listen 2 my instincts and decided to give this "dr" another chance to redeem himself and follow his advice, I had 2 weeks of hell when it could've just bin 5 days max. And without any meds. Whoever is in charge or urgent care PLEASE FOR THE SAKE OF PEOPLES LIVES/HEALTH/SAFETY fire this dr and prevent malpractice. He's a douchebag anyways and won't be missed. I literally compromised my health/emergency and am discouraged to seek medical attention just da fact I know/knew he is on duty at that specific location. I couldn't get in another location and I risked, jeopardized, and gambled my life instead of settling for going there. Oh wait, actually I did myself a favor....in actuality I would've risked, jeopardized, and gambled my life GOING to that urgent care haha. I wouldn't have been so brutally honest blunt and straight up in warning the population of this unfortunate possible danger if the dr was just humble and genuinely putting effort/skill/knowledge into treating the problem instead being sucha sarcastic piss poor half ass douche bag. People's health/well being/life are at stake. Don't fuck around.