Jason Lam's Online Review Report Card

Dr. Lam is a great primary care physician and has been our family doctor for years. He is very intelligent, a terrific listener (with a nice sense of humor), and shows genuine concern for our health. He is also extremely thorough and makes sure the necessary diagnostic tests and preventive measures are completed. He is aware of the latest medical practices and prescriptions and offers honest recommendations for treatment options. The office staff is very accommodating and can often get us an appointment on the same day or next day (depending on the office hours between his two locations -- Honolulu and Wahiawa). The office is simple, but very clean and safe. He conducts telehealth visits during the covid situation to keep things healthy. We highly recommend Dr Lam for you and your family.

DO NOT USE THIS DR OFFICE!!!! I wish there were a negative star option to rank here. Over a month and still no meds refilled, despite my repeated calls to find out what going on. Receptionist constantly claims it's either the pharmacy, or the insurance, or she left a message for the dr to call us back. No return call ever when they said they would call, meds called into pharmacy, but no preapproval sent into our insurance, lack of care that we are over a month now without vital long term meds, oh and when I start to complain about the service, the receptionist hung up on me. They are messing up, with their lack of customer service and lack of medical urgency and professionalism, and yet she hung up on me... WORST. EXPERIENCE. EVER.

Do not use this dr or office unless you find the following to be good qualities in a dr/dr office: -no returned calls -getting hung up on by front desk staff -waiting for weeks for med refills -dr saying that your pharmacy and insurance are liars -dr tells you "well too bad, that is medical insurance" -having to call repeatedly to find out vital info a dr should have told you about weeks ago -dr not listening, and telling you that he will only let you speak for 1minute because he feels what he has to say is more important -complete disregard for being without important meds due to their errors

Unprofessional, unorganized, terrible customer service, calls insurance and pharmacy "liars". Zero care for patients, zero accountability. Zero communication or respect for clients, or their health and wellbeing. Places blame on others. I sense he is also sexist, in the way he spoke to me.

These people are very disorganized and unfriendly staff are not really looking at helping you understand what they say or want from you. I would definitely NOT recommend them.

It's August 2021--everyone (e.g. restaurants, schools, entertainment venues, etc.) else has pretty much opened up for business with COVID19--but NOT Dr. Lam. Dr. Lam will NOT see you in-person at his office if you just went to the hospital/ER, if you recently travelled in the past 2 weeks, etc. So, you're basically screwed if you're an individual currently working in a ER/hospital, if you're an individual currently working as a flight attendant or pilot, or if you're and individual currently working as an EMS or police officer who goes to the ER/hospital with patients because you're banned from going to Dr. Lam's office. Dr. Lam's staff will tell you that you "may have" been exposed to COVID19 when you went to the hospital/ER (exposed to COVID19 sick people at ER) so you cannot come to see Dr. Lam at his office. Dr. Lam only allows telehealth for the aforementioned. I guess hospitals/ERs are operating in such unsanitary conditions and are super spreaders of COVID19 (Where's the science, doc?!)?!!! How can Dr. Lam check your lymphs, how can Dr. Lam check your blood pressure, etc. remotely via telehealth? Maybe Dr. Lam is a magician too?!Does Dr. Lam deny in-person office visits if you're and individual living with someone who just returned to the ER/hospital? Does Dr. Lam deny in-person office visits if you're and individual who lives with a family member who just returned from traveling to Vegas? Where do you draw the line? COVID19 has brought out the worst in Dr. Lam. Can't Dr. Lam take a patient's temperature or offer a COVID19 rapid test or allow patients to bring a COVID19 rapid test result or something so they can be seen in-person at his office?I know that Dr. Lam wants to keep his other patients from getting COVID19, but his logic/exemptions take it to the next level?!!! It doesn't matter if you're vax'd.Most people go to the hospital/ER because of a health emergency. Hospital/ER doctors often discharge patients with orders to follow-up with a primary physician. It is NOT reassuring to have Dr. Lam's staff tell you that you canNOT come to the office because you just came from the hospital/ER--and you "may have" been exposed to COVID19. HEADS UP: Dr. Lam will call you hours later in the afternoon (after you call his staff first thing in the morning) and tell you that he doesn't need to see you because he can make referrals to other doctors/specialists and avoid an in-person office visit. So much for "First, do no harm..."Is the doctor shortage allowing doctors to be this selective in who gets seen? This is so inhumane and irrational.

Today January 09,2020 at 3:25pm I called Doctor Lam’s office in Wahiawa. The receptionist picked up the phone just say hello & said to put me on hold. For about 10-15 minutes they hang up. I called back & went straight to their answering machine. Now what’s up with that? He needs to hire good customer service receptionist. Honestly his workers are not people friendly!!!

Dr. Lam is very thorough and takes the time to answer questions His staff is friendly. Glad I switched from that Haleiwa doctor.

If I could give a zero star I would. I was trying to find my 95 year old uncle a new PCP. First thing this office will ask is, what medical insurance does the individual have with the added, "he isn't on Medicaid right?". Was then informed by a call back later that Dr. Lam does not accept Medicare patients. So I asked, what does he accept? They responded commercial patients only. If I have one piece of advice. Please reflect and ask yourself, why did you decide to become a doctor.

Dr. Lam has been my PCP since moving to Honolulu 5 years ago. Granted, his office is nothing special to look at, but he can usually get me in within a day, often times same day, and that is the most important thing to me. Other PCPs have a wait time of weeks to get an appointment. I may have to wait a bit, but if I call him in the morning, alot of times he can get me in before lunch.He takes makes careful records in your electronic chart and follows up on your problems through the year. He is super smart...able to diagnose the core issue quickly. His office is very professional, but also local style, and I always feel well taken care of.