Unitypoint Health's Online Review Report Card

Dr K Schmidt was the worst dr ever. He was cocky and did not listen to me. Had his mind made up before he even came in. Contradicts himself. Very unprofessional. How this man has a licence is beyond me Please go somewhere else. You will wish you had!

I was extremely disappointed when going to this office today. I have been here before when I had Covid. The doctor said that he didn’t think I had covid or strep throat and I told him to test anyways and they both came back positive. Tonight after waiting almost an hour after I was told the doctor would be in soon, I asked the nurse when the doctor would be in. She was very rude and had a snotty tone and said “We have more urgent people to see.” I have never been talked to by a healthcare professional like this ever in my life. It is my opinion that if you can’t show compassion and empathy with your patients, maybe you should find a different field to be in. I won’t be coming to this urgent care again.

They received one star because the receptionist was friendly and got me in, Was seen by doctor Kelly Schmidt, he got within 3 ft of me and supposedly diagnosed me, I went on to tell him the problems I've been having and he basically said I was wasting his time and he had other patients he needed to see. Never been treated like this and all my years of going to doctors, would stay away from him if you know what's good for you!!!!!!!!!

Tho they were slow getting me in (Hense the 4stars but they were under staffed) they were much more kind compared to others and gave great care to me that I didn't receive at other urgent cares! As long as you make an appointment I definitely recommend going here!

Looks like the person scheduling is not happy with having people visit the clinic. I walked in early in the morning. I was told they don't accept walk-ins. They only time they have is 7:30 at night! @nd time we are having a bad experience.

You’ll have better luck going to your kids elementary school nurse. This place is an absolute joke. Came in super sick, and the lady at the front desk just looked disgusted and snottily told me to wear a mask if I wanted to schedule an appt (which Whatever I’ll wear a mask I just need help). She told me there’s over an hour wait and I should go somewhere else. I asked for an appt anyways because I physically couldn’t drive any further. Being a receptionist must have gotten to her mind. But this place is just terrible you’ll be waiting hours if you don’t make an appt. Which I thought the point of urgent care was for URGENT appts that are walk in. Disgusting. Ridiculous. Quite laughable.

I've gone to UnityPoint two times now, and the service has always been great. There's usually a bit of a wait, but once I get seen the doctors and nurses are always very friendly and helpful.

If you get Kelly J Schmidt you’d have better luck talking to a wall. He is incompetent! I’ve worked in healthcare for years can’t believe he still has a job after suggesting my three month old is depressed. He’s lucky that there was nothing severely wrong with my daughter. I hope UnityPoint can reconsider and reevaluate the provider they have in their office as I seen multiple complaints about this provider. He is a walking liability! I’d love to know where this man got his degree. Him suggesting something that is so out of his scope of practice. Waiting to get reimbursed for my visit as I should be. Nothing was resolved. I got treated like an animal and was belittled as a first time mom like we aren’t already under a lot of pressure. By the way, what was wrong with her?! She has reflux and her medication needed to be adjusted by weight. Also, if your baby is only eating 10 ounces within 24 hours a provider you should take that extremely seriously! I would’ve respected him a lot more if he was just Frank with me. But you know providers, they could never admit that they don’t know. No passion, no respect. He could care less about the people in this community. Might be time to hang the coat up.

My husband was having an allergic reaction and we came here because it’s only a few minutes from home (he’s never had a reaction before and it didn’t seem serious). His condition got bad very quickly - covered in hives, eyes swelling shut, very nauseous- by the time we arrived. It was not busy - one person waiting. Receptionist took her time getting our info and then seated him in a chair in the waiting room. When he started to lose his vision after a while and I told her this, she proceeded to make an unrelated phone call, then took her time going back to find him a room. The nurse took his blood pressure and it was extremely low. Still, zero sense of urgency from anyone. The doctor, Kelly Schmidt, finally came in to see him. He started questioning my husband who was clearly in terrible shape - lips blue, face swollen, covered in hives, deteriorating vision- then lectured him about protein powder when he learned that was the last thing my husband had. After several more minutes of leisurely typing things into the computer I begged him to please get an epi pen for my husband. He got very defensive and almost seemed to intentionally take even longer. After a minimum of 20 minutes from our arrival, they finally administered meds to my husband to get him stabilized until an ambulance arrived. It was an unbelievable experience. Yes, we should have gone to the emergency room but we had no idea how serious it would become until we had already arrived. Also, how difficult is it for a medical facility to give someone an epi pen when they are clearly going into anaphylactic shock, THEN worry about lecturing them? Stay away from this urgent care as they lack all critical thinking skills and any sense of urgency if a situation becomes serious. The doctor was probably the worst I’ve ever seen.

When I can actually get in, everyone here is wonderful. But a “walk-in” clinic that doesn’t take “walk-ins” has ceased to serve its purpose for our family. They should have built it twice as big to meet the demand of this area.