Unitypoint Health's Online Review Report Card

Modern facility and easy to get into through online booking and very efficient

Tonight was the second time i have had issues with this place. Called a little before 6 pm and was told to be there before 7. Was there by 6:15. Waited in the waiting room for an hour and 15 mimd and watched at least 5 people come in after us and go back. When we finally did go back we were told 2 people were ahead of us. After another 30 mins. waiting i finally got tired of waiting only to find the doctor sitting at the desk doing nothing. Finally sick of waiting we leave and as im getting the kids in the car the nurse comes out asking if we didnt want to be seen. Beyond infuriated i tell her that i wanted to be seen an hour and a half ago, at which point she answers "whatever". They need to take the express out of their name because they are anything but.

Great experience! Called ahead and got appointment in 30 minutes. Very professional staff.

Have a 9 month old sick and they say we are full then why you an urgent care!

Clean facility, quickly seen. However, staff did not seem efficient or knowledgeable. I'm not sure how you can get a manual blood pressure of 107/95 unless you can magically read in between the tiny lines? Additionally, unitypoint may want to standardized their care as my children had been tested days prior at another unitypoint facility for something that is contagious but can easily be treated by antibiotics. I had the same symptoms and I was told that the testing done for them was outdated and no longer the gold standard. However after doing research it is the gold standard and is also recommended by the CDC. Instead I was told you look like your doing just fine and it will get better in a week and that my lungs sounded clear (although she barely held the stethoscope up to my back. I also had on two shirts and a bulky sweatshirt on, and she "listened" over the top of my clothes). I'm a nurse and I was absolutely shocked by the care I received. Don't waste your time going here. The only thing they are good for is a COVID test as they are eager to perform one prior to the provider even seeing you.

We checked the wait time online for walk-ins before coming in and it said 18 minutes. When we got there, they said they aren't accepting walk-ins, only appointments. There was only 1 other person in the waiting area. This is supposed to be an urgent care clinic, if you're only taking appointments it's no longer urgent care - it's a regular clinic, and the website should reflect that. We wasted a bunch of time when our 3 year old is battling a very high fever. It is completely unacceptable.

Wife needed to see a Dr. says d they are open online. Closed. Nothing like waste of time and effort to try and find a Dr.

Signed up online for an appointment, got there and it's closed. Shut down the appointment option on the internet. What a waste of time.

Not a walk-in clinic. You have to schedule an appointment before going in. I came in with my sick son and was told they weren’t accepting anymore walk-ins for the day and it was only 2 hours after they opened.

Not an urgent care!!! Appointment take priority. My point of view; me and my sick chil walk in, 2 associates are taking down Halloween decorations and one is on the phone, explaining the "new walk in policy". A man comes up, grudgingly takes our information and tells me we can be seen at 1045. There was one vehicle in the parking lot. So upset right now!!!!!!!