Smiles on Hickman's Online Review Report Card

He's the best Dentis I've been to. He kind and gentie. Knows his stuff. Taken me a little bit to get in. Butcthats cuz he's good..worth the wait once you get in and he does he magic! Thank you to he nurses as well there all very nice.Dr Thies even called me to make sure I was doing ok after a extractionn. Like I said he's great!

I completed one scaling and root planing (of four sessions) which they said was covered by my insurance company. It was not. When I spoke to my insurance company they literally pulled up that particular claim and stated that my dentist just had to preauthorize the treatment. Dr. Thies’ office refused to preauthorize my treatment for the scaling and root placings. At this point, Im not sure if there is anything to preauthorize (Scaling and root planing is a treatment for gum disease I don’t bleed when I floss btw). They did not discuss with me that I had this issue. They didn’t measure the depth of my tooth pockets and if they did, those measurements were never shared with me. Although when I mentioned that to the secretary she absolutely refused to believe that they didn’t discuss a plan of action with me or about when I spoke to my insurance company about the preauthorization. She told me I was wrong and just because my insurance company said that doesn’t mean that it’s correct (?). I was told by the insurance company that they have this information available to them through an online format. The last time I saw Dr. Thies he communicated to Jackie to set an appointment for a gum treatment. That was all that was said about any course of action. I literally had to go online and study about gum treatments only to learn that it’s called a scaling and root planing in order to understand the gravity of the treatments he had decided upon. Because once you’re a periodontal patient, you always are. It literally puts you in a different bracket of treatment. When I called to schedule just a regular cleaning they refused and they refused to preauthorize treatment. What you see above is basically the conversation that progressed. They told me to find another dentist because they didn’t think I was trusting enough. I was probably too trusting to begin with. To further voice my dissatisfaction, Dr. Thies can be condescending and that was something that was very hurtful. Our appointments would end, I’d tell him to have a good night and he would just walk out of the room ignoring me on every occasion. I just don’t see authentic, compassionate, or ethical treatment from this practice. Expect them to treat your insurance plan and not you.