Unitypoint Health's Online Review Report Card

Hurt my wrist on a Sunday and needed xrays. They were done for the night with xrays but told me to come in and they would help me. Everyone was amazing, so kind and helpful! Luckily no break just a bad sprain. Highly recommend this place!!

I arrived at 7:55 on May 27th. Understanding they closed at 8pm. My 3 year old woke up screaming his ear was hurting. We had a 25 minute drive to get there. I walked in with my 3 year old, to be told they were “full” for the night and asked if I wanted to be seen tomorrow morning. I said no I would like him seen tonight, she said sorry they are full. I walked out. This was 7:56 l now. The nurse then locked the door. A couple mins later I watched the doctor and nurses all walk out. So my 3 year old that is in pain was refused service because they wanted to get done right at 8.

I would not recommend going here. They entered my grandchild’s name wrong in their system and then sent the parents a bill. They called three times to have it corrected. Each time was told it was taken care of. Than received a letter from a collection agency! When they called again they said they could not correct the child’s name without a copy of the birth certificate! I work in medical billing and know you do not need a copy of a birth certificate to correct the name they entered wrong! To top it off it was a company called meduit that does their billing for them that requested it and said they always do this. So for an error they made here at this location and unity point said they corrected it, still sent them to collections!! Will only go to mercy from now on. Never had any issues with them. Only went here because they were still open.

PA is horrific. I would not send my dog to be seen by her. I had a friend take their child there. She said everything was fine. The next day their child is still extremely ill. Took them to another walk-in clinic, a mercy walk-in clinic, and they said that they had an ongoing severe ear infection. This was an infant. I told their mother that I personally did not a very good experience for myself, and I would never advise anyone to go there. Someone seriously needs to look into her training and the care that she’s providing for patients. This is not acceptable at all. This is borderline malpractice. I’ve had various friends and family go there and had a horrible unacceptable experience as well. This is a continual issue. Let’s not even get into her bedside manner.

I wish there was a care facility that was closer. If you want to tell your symptoms and then have them completely ignored this is the place for you. Its very disrespectful when the provider "Dr" asks you if you have any questions when she is already walking out the door. Will never go back. Would give no stars if that was a option.

Turned away for no appointment. What is the definition of a walk in clinic??

I did not feel like they cared at all about my symptoms and were very dismissive of me and my concerns. When I was trying to explain what was going on I was rudely interrupted so they could get on with taking my vitals and shoving me out the door. They really should listen to the patient when they're trying to explain what is wrong. Worst urgent care experience I've ever had. I will not be back here.

Daily capacity reached 4 hours before close on a Wednesday? Seems ridiculous to me.

PA was rude, had no bedside manner. Brought daughter in after high fever for 5 days. Seemed annoyed that we advised my daughter just got over a double ear infection and a round of antibiotics and was seen at urgent care in the last couple of weeks.

Horrible care from PA. Did not do thorough assessment. She was scared to treat what was obvious illness. This allowed illness to escalate to severe illness. Never going back.