Urbandale Smiles's Online Review Report Card

Not very impressed. Seems to be corporate owned with different dentists coming and going. Always someone new. I went there and had a check up and after 30 minutes they said they were too busy to clean my teeth and I'd have to come back and pay over $300 to have them cleaned! I told them I wasnt very happy as I left but they didnt seem to care about me whatsoever. I now go to Grove & Platt Dental in Grimes and love the way they treat me!

I booked out an appointment for a new patient visit for my children way week in advance and I had to leave work early for this appointment, pull the kids from school early and drive 30 minutes each way. I arrived they didn’t have my insurance information on file that I booked the appointment with so they asked me to provide it in the new patient paperwork. They take us back to start the appointment but before starting tell us oh by the way , and then let us know that they are no longer accepting our insurance for the dentist we were booked to see ,that the doctor dropped accepting BCBS of Illinois about a month ago so basically after they booked the appointment but did not call ahead to let us know .I understand things happen , but they should be more attentive about things like this because it was a total waste of time it’s very hard to take off work anymore and if I would have canceled or done something last minute they would have charged me a fee for it per their policy. I just want others to be aware so this doesn’t happen to them last minute. So now I am unfortunately back to square one and probably going to have to wait weeks again to find another place which sucks because my one child is having tooth pain and he was crying because he just wanted to feel better I’m so broken hearted for my child right now

Aly, Denise, and Dr. Wu were all amazing! I had a wonderful experience from start to finish and they were patient with answering any questions/concerns I had. I would highly recommend them!

I've been to a lot of dentists and had a lot of work done. Dr. Sanborn is the nicest dentist I've met. She was very gracious and kind with me and made sure I was comfortable throughout the procedure and well informed about what she was doing and what she recommended. My experience was great!

The staff at Urbandale Smiles made my experience seamless. I love the holistic approach they take for my dental care. I would highly recommend Urbandale Smiles!

Price gouging and unprofessional. Tried claiming I have more cavities than what I do. And charging me way more than they should have. Not to mention they send bills with no details of charges.

Dr. Sanborn and staff were excellent! Knowledgeable, caring and understood the holistic side of medicine! Thank you!

Great experience. Very professional. One of the very few places that removes "mercury" fillings safely using the SMART protocol in Iowa and was a preferred provider with insurance.

I grew up (in another state) with less than great experiences at the dentist. When I first visited Dr. Wu's office, I was anxious, but saw going to the dentist as an unfortunate part of "adulting." Everyone in the office, throughout each of my visits, have been welcoming and kind. It is obvious they genuinely care about my health. They changed my mind about going to the dentist and showed me that "adulting" doesn't have to be painful!

Very knowledgeable, friendly staff. Highly recommended!