Atlantis Dental Care's Online Review Report Card
Atlantis Dental Care
4.9
Average Star Rating
265
Total Reviews
10
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
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Review Summary
Atlantis Dental received 90.6% positive feedback, with patients praising the professionalism, friendliness, and thorough explanations. However, 9.4% of the feedback was negative, primarily citing dissatisfaction with veneers and refusal of refunds. Overall, the practice is valued for its patient-centered care but could improve its handling of specific treatments.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Atlantis Dental Care's Reviews
Dr. Cantwell and his team are incredible! He was short a hygienist yesterday due to a series of unfortunate events and he cleaned my teeth!! He did an incredible job. Always a delight :)
Since my original review was removed, I’m reposting with an update. In March 2022, I had ten veneers done by Dr. Cantwell at Atlantis Dental and paid $12,158. I've been disappointed ever since. All of them have a grayish-blue tint that looks nothing like what I expected. One of the front veneers chipped after just a year, and another popped off completely last week—only three years later. A few have bright white stripes that were meant to make them look more “natural,” but instead, they just look off. On top of that, the backs feel rough, which makes them uncomfortable. Not once has anyone complimented me on my smile since getting them. The only feedback I receive is about the bluish-gray color. I brought all of this up to Dr. Cantwell in September 2023. His solution? Pay another $5,000 to redo the work. When I explained I hadn’t brought it up sooner was because I needed time to evaluate them and get feedback-which only confirmed my concerns-he told me it was too late since a year had passed. They refused any refund. Not even a partial one. I do not recommend Atlantis Dental for veneers!! I expected to feel confident about my smile, but instead, I’m embarrassed by it. I recently consulted with another dentist-someone who had nothing to do with my original veneers-and even he could see the issues. Despite it not being his work, he offered to redo all ten veneers at half the price I originally paid. He also guarantees his work and told me that if I’m not happy with the results, he’ll fix them at no additional cost until I am. That’s what real customer care looks like. Atlantis Dental is far more focused on profit than on patient satisfaction. They don’t stand behind their work. If you’re considering veneers, I’d strongly suggest looking elsewhere!!!
Since my original review was removed, I'm reposting with an update. In March 2022, I had ten veneers done by Dr. Cantwell at Atlantis Dental and paid $12,158. I've been disappointed ever since. All of them have a grayish-blue tint that looks nothing like what I expected. One of the front veneers chipped after just a year, and another popped off completely last week--only three years later. A few have bright white stripes that were meant to make them look more "natural," but instead, they just look off. On top of that, the backs feel rough, which makes them uncomfortable. Not once has anyone complimented me on my smile since getting them. The only feedback I receive is about the bluish-gray color. I brought all of this up to Dr. Cantwell in September 2023. His solution? Pay another $5,000 to redo the work. When I explained I hadn't brought it up sooner was because I needed time to evaluate them and get feedback-which only confirmed my concerns-he told me it was too late since a year had passed. They refused any refund. Not even a partial one. I do not recommend Atlantis Dental for veneers!! I expected to feel confident about my smile, but instead, I'm embarrassed by it. I recently consulted with another dentist-someone who had nothing to do with my original veneers-and even he could see the issues. Despite it not being his work, he offered to redo all ten veneers at half the price I originally paid. He also guarantees his work and told me that if I'm not happy with the results, he'll fix them at no additional cost until I am. That's what real customer care looks like. Atlantis Dental seems far more focused on profit than on patient satisfaction. They don't stand behind their work. If you're considering veneers, I'd strongly suggest looking elsewhere!!!
All were very professional and kind. I have never had such a thorough check up before. Very impressed with Dr. Cantwell.
I was looking for a new dentist as a new Idaho resident. I need not look further. Staff was super friendly. The dentist was exceptional, patient ( no pun intended), gentle and very knowledgeable. Going back for my biannual cleaning and looking forward to it!
I've been seeing Dr. Cantwell since I was a child, and I wouldn't trust anyone else with my dental work! He's understanding and listens to any concerns you may have, and never dismisses any problems you bring up. If you need someone to look at your dental concerns, he's your guy!
As usual, my appointment at Atlantis Dental Care was awesome. Everyone was friendly, professional. Dr. Cantwell did his magic by putting on a new crown in no time. He has been our families dentist for years and we've always gotten great care from him and the people working with him.
Great dental office. My family has been going here for years. Dr Cantwell and his crew provide great dental care in a professional, clean and beautiful environment.
I enjoy my time there, friendly, professional. Everything was explained so I understand what needs to be done.
Today was my first visit to Atlantis Dental Care, and I’m beyond impressed! The staff was incredibly welcoming, friendly, and professional, making me feel comfortable from the moment I walked in. Dr. Cantwell took the time to explain everything clearly and made the experience stress-free. The office is clean, modern, and equipped with the latest technology, which made the whole process smooth and efficient. I’m so glad I chose Atlantis Dental Care and highly recommend them to anyone looking for exceptional dental care!
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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