Cindy Ellenbecker's Online Review Report Card

While I was satisfied with Dr Cindy Ellenbecker's service in finding an eye condition and then recommending certain supplements which indeed kept it from progressing, the staff is not well organized and gives out misinformation that has been very problematic and time consuming. I normally purchase my contacts online since they are about half price that way. The staff convinced me to get the lenses through them because they promised a $150 discount from insurance, so I did. But later when I was reviewing my bill, I never got the discount. When I called the first time, they would not put a credit on my credit card, but said they would send a check. When weeks went by, and I called again, the person was very confused and couldn't make sense out of the situation, and said they would call back. This time I was told that it was a rebate I'd have to send in. They mailed me the rebate info, and after filling everything out I found out that my lenses did not qualify for the rebate. Then I remembered, wait a minute, I think VSP gives me a $150 credit for my lenses. So I am going to call them back once more and explain why they owe me $150. A bit frustrating and time consuming; the staff needs to better informed and organized. In short, if you use these folks, check everything before leaving the office, and be sure you are clear on what benefits are part of your insurance plans.

I am not scheduling an appt with you because of the review re: rude receptionist. YOU NEED TO HAVE A GREATER UNDERSTANDING of how your patients are treated on the front line. I recommend you fire that person and replace him/her with someone with compassion and great people person skills. For all I know, your clinic and skills may be excellent but I will never know, huh? Careful about taking the "story" of the receptionist; it is not HER you need to court, but your patients.