Sterling Urgent Care's Online Review Report Card

I unfortunately had to come here twice within one month because of accidental injuries. I had read some reviews that mentioned billing being a hassle with this business, but since I am a prompt payer I wasn't worried about that. Beware! This place is an actual nightmare to deal with! I tried to pay at the conclusion of my visit and they told me they weren't sure what the charges would be so it's best to wait for a bill. I waited for a month and never received a bill from them. I did finally get a summary of benefits applied from my insurance company. Two months after my first appointment there, I got a bill for my second visit. I called their billing department to get information on my first visit and why the charges were so high, asking them to please email me an itemized bill so that I could see what they were charging me for. They never sent it. I contacted their billing department seven times by phone and eight times by email, getting the run around for three months and never receiving any resolution until I finally just gave up and paid their outrageous bill just to avoid the stress of having them turn me in to collections. During one conversation with an employee I asked why there was such a huge variation in charges for similar things, and they told me the provider can code the treatment however they like and that's what you get charged. So apparently how much you are charged for services depends on the mood of your provider. Also, be aware that they charge you $240 just to come in as a first time patient, on top of whatever they decide to charge for the services you need. They don't mention that either beforehand. The visit itself was fine, but this place is not upfront about what they are charging you and why and their billing department is a horrible mess where they string you along until you give up and pay up. I do not recommend this business.

Be prepared to pay upfront if you haven't reached your deductable. But they were very timely and easy.

Iwas very good I was in there and out

This is a really great urgent care. Quick, helpful, responsive, and friendly.

This place is a joke. They forgot to perform everything my employer wanted, and so I had to go back in. Then they took the blood sample incorrectly and called me back in to repeat it, and expected me to go to the back of the line and wait an hour or more, on this, my third visit for them to get things right. Then the results weren't ready two days later like they said they would be, and I couldn't get any timely answers. A gentleman came in while I was waiting, who said they didn't do the right bloodwork, or else sent him someone else's results, which sealed my total lack of confidence in this facility and it's apparent negligence. I'm sure they have a good employee here and there, but it's completely overshadowed by the merry-go-round of this circus.

Awesome place. We always get in quick and get taken care of fast.

Docs were knowledgeable and gave a direction as to follow up very quickly after my blood tests.

Had to go to Sterling tonight and just wanted to say how amazing the staff was. Mike Barbo is an excellent provider that really cares. Marcus, KJ, Madison made the experience quick and personable. Thanks everyone! Best team out there, hands down!

Sterling Urgent Care was great! I was seen promptly, and all staff that I interacted with were courteous and professional. The provider I saw was Michael Barbo P.A., and I was nothing but impressed with his bedside-manner and ability to quickly evaluate and diagnose my condition. I was so grateful to be able to be seen the same day, and get the help I needed!

Great service from complete professionals