Pediatric Urgent Care's Online Review Report Card

The lobby was completely full and reception told us there were 10 kids in front of us before we would be called back. We expected to be there waiting for hours, but we were taken back so quickly with efficient and kind care for our daughter on the pediatric side! Front door to exit we were there only an hour! Thank you guys so much!

Everyone was extremely nice and the physician was very informational

We got in quickly on a holiday to be seen.

The check in process was fast and easy. We hardly had much of a wait time to be seen. Immediately after vitals, the MA did a "Flu A" test & brought us into a room to wait for the doctor. Wait time was no more than 10 mins before the doctor/np came in with results. She answered every question thoroughly & was incredibly kind, comforting and patient with us. We were fortunate to have been seen within the window of time to be able to take the medication she prescribed. Excellent customer service & bedside manner. The parking was great as well - plenty of spaces with minimal walking distance. We have been to several different Primary Health clinics around the Treasure Valley, and this one (behind RC Willy on Eagle Road, Meridian Idaho) far exceeded my expectations in every aspect. 11/10 would HIGHLY recommend.

I have never been Charged for so many "items above and beyond a well child check" prior to Primary Health. We only came here to follow our pediatrician when saltzer closed, but we are not staying. We have had 5 (maybe 6) well child checks here, across my 3 kids... After 3 of these well child check visits (50-66%+) I was "surprise-billed." This is probably a huge issue everywhere to be honest, but it was never an issue for me prior to Primary, especially not at 50-66% of my visits... Of the 3 charges, I paid the one (after calling in to ask why) because I knew I had made the inquiry. One was waived after a few phone calls... But the most recent one was the breaking point... Our pediatrician pointed out, that for the first time in his life, my 9 year old had slightly crossed from the normal BMI range, into the "Overweight" BMI range. Her verbatim advice, that I am now paying $113 for, was "just means more movement and less treats like ice cream" . . . while we also discussed that at this age a growth spurt could be right around the corner which would drop him right back into the "normal" BMI... I have taken my kids to 26 annual well child checks, and the information discussed is literally their height and weight. But I was Never aware previously that the well child check was no longer a well child check if my kid's growth pattern had changed... aren't I literally using my insurance to have my kid's growth checked... After calling twice about this charge, it was confirmed to me that when your kid's BMI-range changes, they will be given a new diagnosis and you will be charged for an office visit. . . Parents need to feel safe going to a well child check - Drs should be required to say "this will be outside of your WCC if we continue to discuss it". - But they aren't require to say anything, instead, we as parents are required to sign that if our kid is treated for anything outside the scope of a WCC, we will pay for it. Slight changes to BMI being outside the scope of a WCC is beyond my patience. Hoping our new Pediatrician's office will do their part to stick within WCC visits when I go in for WCCs. Otherwise, I may be better off just paying for sports physicals and not using my insurance coverage for preventative appointments.

Amazing, quick, thorough and educational visit. Every staff member we came in contact with was a pleasure to be around. We were helped by Kelsie at the front desk, Nurse Tina and the provider was Jake.

Thank you for speedy service and for always being so kind. From reception to the nurse to the practitioner, everyone is so kind!

Excellent service and great provider

Thankful for the ladies that work at this location! My daughter has never been in this situation at all, and she was very comfortable there. Thank you!

Excellent care! I want to be sure to thank this team. Thank you for finally getting us treated and actually listening to my concerns and doing a full assessment on my baby to find the underlying cause. He is finally doing better thanks to your expert care. Thank you also for the prompt follow up when the antibiotics were causing more problems and believing me and switching those out. It's the best care anyone in my family has recieved in years! I have nothing but good things to say about how wonderfully we were treated.