Brad Capawana's Online Review Report Card

Worst customer service we've ever experienced, and we really genuinely tried to be patient and understanding with their mistakes. This had nothing to do with workload or covid, it had everything to do with flagrant disregard and lack of professionalism. When we finally did reach the Pullman location on our sixth call and following multiple issues, their response was, "we have nothing to do with the Moscow location." They are presumptive, have the poorest communication I've experienced in a clinic setting, and have no customer care skills. And that's all without having met with Dr. Capawana. We will find a podiatrist office that at least pretends to care.

Very nice, and helped my toe immediately.

Dr. C. did surgery on BOTH of my feet in 2020 and did an excellent job! Couldn't be happier

Impossible to get in to see even though three or four of my family go there. By the tjj in me I get all the referrals and paperwork my issue will have resolved itself! Forget it.

Excellent podiatrist and surgeon. Very kind and pleasant to talk to. Did a great job on my bunion surgery and my sister's broken foot.

Never revived any information on the account after service until we received a notification in the mail that it had gone to collections.

I have nothing but the best experiences with this office, and Dr Capawana has made it possible for me to walk normal again without surgery!!

Dr. Capawana and his staff are so friendly and caring. We had a situation in which my daughter broke her foot on a Sunday night. After speaking with him Monday morning, he immediately made arrangements for us to get a wheelchair rental for her so we could get her to his office. He squeezed us in at the end of the day on Monday so she could get taken care of. Turns out that her other foot--which a quick care provider had diagnosed as sprained a week earlier--was actually broken as well (she broke the second foot hopping around on it to protect the first foot--everyone asks :-). No, I'm not criticizing quick care. He said the break was subtle and that many radiologists would have missed it. So, we wheeled her out of his office with both feet cast. He was so thoughtful and concerned about her. He contacted me the next day just to ask how she was doing and how she was getting around. We have worked with him before with other members of our family. We have nothing but good to say about him and his staff.

Dr. Capawana and his staff are so friendly and caring. We had a situation in which my daughter broke her foot on a Sunday night. After speaking with him Monday morning, he immediately made arrangements for us to get a wheelchair rental for her so we could get her to his office. He squeezed us in at the end of the day on Monday so she could get taken care of. Turns out that her other foot--which a quick care provider had diagnosed as sprained a week earlier--was actually broken as well (she broke

Terrible!!! The Dr was nice enough, but his reception staff is horrid. I had to jump through several hoops just to get an appointment and after being seen his staff couldn't even figure out how to bill my insurance! what are they even there for! Avoid this office if you can!