Citra Urgent Care's Online Review Report Card

Your staff is very calming I was having my first episode of Vertigo and my eyes where doing complete cartwheels but your staff and Diana I believe your head nurse ( I know not the right title but you get it) was extremely adaptive to me in explanations of whats happening and reviled after she was checking of multiple box's of negative possibilities. Your staff has Gods grace and I thank you and them for your work.

If you schedule an appointment and are running behind and have the ability to text patients a heads up then why not do that? An hour past our appointment time and still waiting to be seen. Decided to wait in the car. They texted they were ready for us so we went in. 10 minutes later we're still standing in the petri dish of a waiting room waiting to be taken back to a patient room. Why text "we're ready for you" when you truly aren't ready to walk the patient back to a room? The waiting room is not big enough and with all manner of sickness going around at this time of year I'm not about to sit around in a cramped room that's packed and that doesn't have proper ventilation. It was stifling in there. I will seek out care elsewhere if this is the standard of service provided. We haven't had problems in the past so the experience this time was disappointing. If there's a wait then there's a wait, I get that, but communication is critical in setting expectations with patients. I'd much rather wait at home than in a small waiting room full of sick people.

The doctors and nurses are always very nice but the front desk girls are terrible. They are rude, cut you off, sound irritated, and rush you off the phone every time to call for an appt or to check on something. Not the best experience when you are typically in pain or not feeling well for an urgent call visit.

They do not care for you. They are after any money they can pull from your pocket and your insurance company. Will literally turn you away if it means they can charge more for a scheduled visit. I'm a medical professional for 17 years. I've met and worked for companies just like this. Go somewhere else. Get treated the way you deserve to be treated. These clowns give healthcare a bad name and it starts with the scripted "How can I care for you today," from the obviously disinterested desk clerk. Do. Better.

My husband and I visited this Urgent Care this afternoon. All of the staff were quite professional, warm, and friendly. We were seen promptly and efficiently, from paperwork processing to the actual patient encounter itself. Naomi, the NP who treated my husband, was particularly thorough in her history, physical exam, and recommendations for us going forward. Overall, we had a great experience!

I am not sure why people are bashing this clinic on the reviews these people are HEROES they are putting their own lives and their families life in danger to help us. If it wasn't for their care I would have kept thinking all I had was allergies and with underlying health conditions things could have gone south quickly. Thank you for all you do and I am sorry I had to bring this to your clinic I hated putting you at risk.

I had a great experience here! Everyone from the receptionist to the physicians assistant was so kind and helpful. I never felt rushed and they answered all my questions. It was clean, professional, and efficient.

I wanted to share my experience today as I have felt there was a break in my trust and confidence in the care of this practice. Previously my husband had great care here and I came expecting the same experience, but left without it. I scheduled an appointment with the option of "illness". Fully recognizing I was not feeling well, hence why I chose to come in to an urgent care on a Sunday. I come in and the front desk lady walks me into the exam room and hands me a covid 19 hand out. Next, the MA comes in immediately says "hi you're here for covid." Wow. WITHOUT ASKING AND LISTENING to my full symptoms or having an evaluation by a Dr. or PA. As I begin to START sharing MY symptoms I'm immediately cut off by the MA as she says "you do know these are covid symptoms, sneezing and runny nose." She says as she rolls her eyes looking at her computer screen. K I wasn't done yet, sure they may be... but I KNOW I'm not only dealing with a respiratory illness. She then states she wants to "rule out covid by having a covid test done". I've only ever had a DR or PA order a test AFTER full evaluation on me or my children as patients. okay all I've seen is that you're only concerned with covid. Covid everything. Covid first. Bill the insurance for covid. Not the patient first. This did not establish trust at all. MA then comes back in and hands me a "covid" form without updating the status of the test and walks right back out. PA was more kind And attentive and did perform an evaluation and he was NOT the one who ordered the covid test but did deliver the results of a positive covid test, by then trust was lost. I would have a very difficult time returning for care. Or recommending anyone to this practice. Maybe once the "pandemic" ends and you need to see patients for medical care you will update your routine of care.

I went in for a Covid test and was treated with extreme kindness and respect. I wish I could remember the name of the PA who treated me. She was so kind and caring. She listened to my lungs and sent me the the ER. Even in the ER they didn't get close enough to me to listen to my lungs, nor did threat me with the same kindness and respect.

Being new to the Dallas area right when the pandemic started we haven't had a chance to find a primary doctor amongst other care. I came to this location around 7:45 pm and felt very comfortable and safe walking in to be seen by the np. He checked me out and listened to my concerns which is super important to me. Some doctors just want to get you in and out quickly. He reassured me with confidence that it's my allergies making me feel so awful. I'll definitely come back if I ever need to!