Health West's Online Review Report Card
3.4
Average Star Rating
35
Total Reviews
4
Recent Reviews
1
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Health West received 58.8% positive feedback, with patients praising the friendly staff, compassionate care, and professionalism. However, 41.2% of the feedback was negative, primarily citing poor treatment, rude service, and administrative inefficiencies. Overall, the practice is appreciated for its patient-focused care yet it needs better time management and consistent customer service.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Health West's Reviews
Very great staff, treated my husband with love and respect b4 his passing. Thank you all.
Reviewed On Google
If I could give it 0 * I would! I tried refilling my prescription omeprazole for acid reflux and told them I just seen them 6 months ago and they told me I HAD to see them in person or they wouldn't refill my medication. Took 3 minutes and just got a bill for $275 for prescription omeprazole!? Thieves in my book. The whole time all the doctor did was try to up sell their services, all they care about is money
Reviewed On Google
I have been bringing my developmentally disabled aunt here for the last 6 years at least every 3 months for labs and checkups. Dr. Kjos and her nurse, Stephanie are so patient, knowledgeable and kind. The receptionists and lab workers have always been efficient and kind. I really appreciate the care that we receive here.
Reviewed On Google
Paul B is a wonderful provider! Thank you Health West!
Reviewed On Google
Absolutely abysmal. I had an appointment here once, and the doctor was downright rude and condescending. She made me feel like I was some tweaker because I was trying to get a controlled substance refilled. (I had just moved here from out-of-state).<br><br>I asked about taking an allergy test, and she was rude about that too? 🙄 I don't remember her name but she had a thick accent and wore way too much perfume.<br><br>Overall awful experience. I never returned here. There are plenty of other good providers in town, don't waste your time here.
Reviewed On Google
A couple of years ago, I had a cracked tooth, an actual dental emergency. So I called the Health West dental line. The "person" who answered the call said they couldn't get me in, for an actual dental emergency, because they were "Booked for a year out". Call ended immediately.
Reviewed On Google
They don't care what you have going on mentally, they will ban you just because they only care about who can pay what. I was in the middle of a mental breakdown and they couldn't have cared less. They called me later in the day and banned me from their clinic. It was the day after I found my mom dead.
Reviewed On Google
The staff is friendly!
Reviewed On Google
I moved from Arizona and use healthwest on 8th Street in Pocatello. My Dr, Dr Fletcher, is amazing. Very thorough with addressing all my medical needs and got me on the right medications and referrals sent out for my health issues. Her nurse that helps her, and the women in the lab are amazing.
Reviewed On Google
I've gone here for 10 years but they seem to not really care about my concerns and if anything, they have made my teeth worse over the years.. they drilled a hole through a crown, scheduled a separate appointment to fix it, then called me the day before my appointment and said they needed to reschedule but the next available appointment was over 3 months away. I took the earliest appointment available and a few days before THAT appointment, they called and said that the price of the work on the one tooth (THAT THEY MESSED UP) was going up in price and it would have to be paid in full, before they would see me. It literally went from $20 to $500!! So I've had a hole in my tooth for almost a year and it's to the point where I can barely function, due to the pain. I DO NOT recommend going here.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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