Alton Memorial Rehabilitation & Therapy's Online Review Report Card

I am very unhappy with this facility. Upon visiting my father, I found that not only was his call button not available (It was behind the bed), he had no water and nothing that he needed was within his reach. This is unacceptable for a person who was admitted to the hospital for dehydration, kidney stones, and weakness. All I received was excuses from the administrator, but at least she said she would talk to her staff. I would suggest avoiding this facility.

This center doesn’t even deserve one star. My mother in law was there for 10 days. In that short time she developed a UTI, bed sore and went a week without a bath. From there her life went down hill to her passing weeks later.

Filthy outdated establishment. Refused to return belongings to patients. Thieves

Everytime I try to reach my father, they never can transfer the phone. They seem very disorganized. They have one cordless phone for all the residents to share. And with no visitation due to covid, your pretty much at there hands to speak to your loved ones. Pick somewhere else if you want access to your loved ones.

Horrible place! They lie to you about your loved ones care. They dont answer the phone, and a activity assistant tells you things she never should. Dont send your loved one there!

Great care for my Mother

Thank you for being so good to uncle Joe. Therapists, social workers, nurses, aides, cooks. So many people worked very hard to help us. It's often hard to say nice things about nursing homes bc they're not necessarily associated with positive experiences but everyone we were in contact with was warm, kind, helpful and understanding. Not a single negative to say.

My mom went there for physical therapy. The phone rings off the hook, if someone does pick up, and takes a message, they do not communicate either patient. I called 4 days in a row asking if they could give my mom cough syrup...(because a worker sneezed all over her while changing her bandage and gave my mom her cold) I asked my mom every day if they gave it to her, she said no. On the 4th day, the worker on the phone told me she could have Robitussin, but she has to ask for it. Total lack of communication.I stopped at the nurses desk and neither of them would look up and make eye contact as they were speaking to each other about being overworked, and both walked away. A staff member saw the look on my face and asked if she could help.My mom asked 3-4 times a day for someone to change her bandage and no one came back until I would call and request it.I do NOT recommend this place unless there is no where else to go.

Employees truly care!

Absolutely terrible! My grandmother was in there for only rehab which is a temporary stay and yet she was treated terribly. Neglected and forgotten!! The night nurse/nurses refused to answer her call for needing to use the restroom. My gma is by no means a needy person at all...but she had just had a hip replacement and needed assistance, she was refused that. My mother had to stay there with her the next night just to make sure she was taking care of. And guess what, they didn't attended to her then because my mother's was there to do the work..their work their job!! I feel so heartbroken for anyone who has a loved one in there.