Invia Fertility Specialists - Arlington Heights's Online Review Report Card

This location is horrible. They move like molasses during monitoring appointments and have zero care for patients. They have never once been on time for monitoring, often 25-30 mins late, which is totally unacceptable when you make a 645 am appointment in order to make it work on time.

After a long fertility journey, I’m overjoyed to finally be expecting a baby boy! With the help of Dr Karande and his amazing team, who was with me every step of the way, i have graduated. There were painful moments, disappointing moments and moments of pure joy, after seeing my ultrasound images. I couldn’t have done this without their kindness, patience, and care.Truly forever grateful!

I wish I could have said I even made it to my appointment. Saying I had the worst experience with the Crystal Lake Office is an understatement. I chose this office after hearing the positive reviews of Dr. Karande. After the first interaction I had with the front desk woman when I arrived, early for my appointment, was an embarrassment. Not only this office, every person in healthcare and an insult to every Mom to be. Clearly she has been allowed to speak disrespectfully to patients for far too long. I felt bad for the office staff behind this woman that they probably hear this woman berate others who are going through a very sensitive and emotional time. She needs better training and education on how to kindly and respectful speak to women who are struggling with fertility. She does not belong in this field. Many women carry this emotional weight daily and to be told that my appointment will be significantly shorter because I didn’t get the lab work completed prior to my consultation. Which I was unaware of. Makes me continue to feel that my infertility is all my fault. No woman who ever feel like this. I received a call 18 minutes before my appointment, as I was turning into the parking lot, by a very sweet nurse asking if I had my labs for the appointment. As I shared I didn’t know I needed for this consultation but I’ll be in the office in 2 minutes. I enter in and the nurse I spoke to was there and very kind while the old sad excuse for a receptionist told me to sit down. Since I’m early and in no rush, I’ve waited so long for this appointment I was totally chill and took a seat. She started barking at me from behind her desk. Startled me because there was no real greeting. For multiple minutes she berated and railed into me that I should have had labs and an ultrasound done. I told her that I understand that he may not be able to share much with me but I was unaware. And to be honest almost 2 years of trying.. what’s 1 more month as long as I am on the right path. I got this phone call a 1:41 for an appointment at 2pm. She had me shaking and so upset I was uncontrollably crying. I have never had anyone in my life that should be a medical professional speak to me in the manner. By 1:55 I just couldn’t take it anymore and told her I would wait in my car for the appointment since the doctor was running late. I eventually calmed down and trusted my momma gut and decided absolutely not will I have someone speak to me that way nor will I support an office who believes her behavior is appropriate. I made a new appointment with another fertility doctor as I was fueled with determination. I walked back in and told her to let the Dr. know when he arrives that I will not be continuing with my appointment or this practice because of her. She sent me off with a ‘good luck on your journey’- I will with absolutely no credit to her insensitive and ignorant comments. I wasn’t going to give this company a minute more of my time but I was livid. I decided to call and make a formal complaint so just someone else is aware of this awful woman’s actions and the hope that no other patient will ever have to experience what I and I would image many other caring, loving soon to be moms have had to be subjected to. I called and spoke to a front desk person who was working from home.. she was nice and was going to connect me to a ‘regional manager’ I was sent to a billing mailbox. Clearly that’s not the manager. So I hang up and call back. I get another office who answers and says they will connect me to this manager and I sat on hold for 20 minutes. Absolutely unacceptable but clearly that must be a standard with this practice. Mamas beware- choose another practice. Sending you all baby dust! (And wishes for a better experience)

Beware, This dr hires fake reviewers. His clinic is nothing but fraud business. They work with the commissioned lab. Which does fraud billing to insurance and try to take money from patients.

Definitely not highly educated as it says I would nit recommend unless you wanna hear lies

I had a great experience with Invia Fertility. I have been with Invia for two years with unexplained infertility. Dr. Karande is very knowledgeable and took excellent care of me along with all of his staff . The nurses and ultrasound technicians are overall amazing! They checked in after my egg retrieval and after finally getting pregnant , nurse Kim S. even called to congratulate me - it was so sweet! Monika N. always asked me how I was doing and checked in on me. Kim S. ultrasound tech comforted me during one especially difficult appointment for me. The staff is quick, efficient, and their office is run well. I also was treated by Dr. Puscheck who was so nice, I loved how she explained everything during my transfer and showed me all the details on the ultrasound. Dr. Karande again is very good at what he does. I am at high risk for OHSS , he was able to tailor my treatment so that I had many eggs retrieved (28) and still be safe. He is very direct and to the point so if you want someone more touchy feely, one of the other doctors might be a better fit for you. He is always available to answer your questions and I just wanted to get pregnant so I didn't mind his direct approach. He listened to my husband's and my concerns and I never felt pressure for next steps. He presented the facts , his recommendation, but ultimately he respected our thoughts and wishes. I highly recommend Invia and good luck on your journey

Dr. Karande and the whole staff at Invia Fertility have been wonderful. He is a great doctor and caring individual. He helped me get pregnant with my first child, and I am currently pregnant with my second. He was able to make adjustments for my treatment plan with my second child based on how my body reacted the first time around. This really helped make the process smoother for me. The nurses and techs are so friendly and caring, and were always willing to answer any questions I had. I’ve also had experience working with Dr. Klipstein and Dr. Puscheck for procedures. Both doctors were very nice and took good care of me. I can’t recommend this practice enough. They are so understanding, professional, and supportive. Everyone at Invia goes above and beyond to support you through this journey.

I cannot thank Dr. Karande and his staff (especially RN, Lynn) enough for my perfect baby girl! Dr. Karande knew how desperate we were for a baby and saw that we tried everything possible on our own so instead of wasting time he had us try everything possible. We conceived on our first round of treatment! THANK YOU!

Dr. Karande desperately needs to learn bedside manners. He was incredibly insensitive during a difficult time and had the nerve to say, "I told you so." I asked to switch doctors and was denied. Unfortunately this is the only fertility practice that my HMO covers and I will never go back if Dr Karande is my Dr.

Dr. Klipstein and the whole team of nurses, techs, front desk ect. are amazing. Can always be reached, always want to help, very flexible. They are very understanding and just as excited about positive steps in your process as you are, if not more.