Kevin Lue's Online Review Report Card

Dr. Lue is absolutely amazing and has been my daughters doctor for years, unfortunately due to the unprofessional treatment I’ve received from the staff over the years and including today, I will be considering another Pediatric facility. Thank you Kevin for your patience, ability to calm my daughter, and compassion of care as it relates to her health. In the future, if a parent expresses any concern with you in regard to your staff, don’t immediately take the side of your employee. **Update** Received a letter dismissing my daughter from 1-2-3 Pediatrics. I am so disappointed in the Doctor, not only did he allow his employee to disrespect me and my family on several occasions, he wouldn’t even take the time to listen to anything I had to say as it relates to what took place between his employee and myself.

Dr Lue always seems to be in a major rush !! He never takes the time to sit down and explain symptoms or remedies .. he just wants to wrap it up !! I desire a doctor who gives me and my kid the precious time that we deserve

I took my two month old in for concerns. They were great getting her in quickly. He was very kind and answered my questions. He was also very kind and gentle with my baby. The rest of the staff was also kind and professional. Ill be keeping my kid in their care.

We are new to the area and knew no one to ask for recommendations. We googled and found Dr Lue. I read the reviews and decided to go with him. I have 3 children- 2 with medical issues. Every time we move (my husband is prior military) the one thing I dreaded was finding a new doctor for my kids, because, I always wonder if they will take my concerns seriously. Honestly, I didn’t have to say a word. My concerns seemed to be his concerns. Even though we’ve only had 1 visit, I’m satisfied enough to not look somewhere else. Now, I’ve read the bad and good reviews for this doctor and I can say I didn’t see any red flags. Like with anything, go with your gut when picking someone to care for your kids.

Dr. Kevin Lue has been our pediatrician for more than 10 years . He is a very good doctor and is very caring . He calls back right away , specially during the times I have concern for my kids . Most of all , my children like him . He truly cares for his patients and is understanding to nervous moms .

The doctor and staff are so great especially with my autistic son they are so patient and so helpful every time we come.

Kevin Lue is one of the best pediatric, that I know.we never had to go to emergency or urgent care since we always get same day appointments from clinic.

My daughter has been coming here for over 3 years. Dr. Lue is professional and caring. The staff members are phenomenal. I'm happy I found this place when I moved to Aurora.

Thank You very much for helping our daughter get the urgent medical help she needed

Not complain the doctor. The only star was for the doctor. My poor review and comments are for the rude and impatient staff. When you make an appointment, be ready you wont be able to see the doctor for more than one month. It happened to my kids. I doubt maybe because the office hours don’t fit most of the parents’ and children’s schedule. According to the staff, they said they usually close at 4:00 PM (yes, could be earlier than school sometimes), but their website says they close at 5, 6, 6:30, 7, 7:30 PM. You won't know what time is right, so you have to wait for their call. Ironically, they won’t have even a few minutes patience for their patients. I made an appointment with them to have flu shots for my kids. The traffic was bad on the way. I expected that we would be late for only a few minutes. So I called them on my way (before our scheduled time, we were not late yet) there from courtesy and nicely asked the lady who took my call to allow us 10 minutes late at most. She asked me to hold and transferred the line to another one. The second staff was SO impatient and rude. She said you need to cancel the appointment and rescheduling it. I asked can we please reschedule it for only 10 minute late on the same day because we have been already on the way and we were so close to the clinic. Also, we made the appointment not only for one child, but for two kids. The time slot for us is supposed to be longer. She said No and insisted us canceling and rescheduling it. She listed all the dates and times, however, none of them work for us. Ironically, during our discussion, 6 minutes had past, traffic were better, we were almost there. But anyway, I was enough with it and decided we would cancel the appointment and would never come back. It seems that their staff need some serious training to learn how to effectively communicate with customers and show respects. They wasted their own and customers' time to argue but couldn't make an outcome. Whenever the customer has a question, their simply answer is always a NO without any explanation. They don't want to listen and are not willing to corporate. Dr. Lue is good and knowledgeable. But the staffs drag down the quality of the service. There are plenty of other clinics in the town with good staff. However, if you are looking for a good doctor and don’t mind to be treated horribly, 123 is for you and good luck. ------------------------------------------------------------------------------------------------------------------- Updated. Thank you for addressing the comments, Dr. Lue. I hope the staffs can explain like you and I would understand the "busy hour" situation. However, I don't understand that if it is a busy day, three kids have to be squeezed into a short-time slot, then how can guarantee each of the kids would have enough quality time with the doctor. If the time and quality is guaranteed for each of the patients, then I assume the other patients need to wait and the actual appointment won't be able to be on time. In our case, I made an appointment for two kids, but even we arrived on time or earlier, we won't be able to see doctor immediately and we had to wait there. We respect your time and work. One time, we waited there for more than 15 mins but we still show our respect without complaining anyone's "tardiness". It is good to know you work very hard to accommodate other families and also take good care of your own family. Unfortunately, our family is not on the list. It is O.K. Also, after browsing several previous reviews online, I noticed that I am not the only one who was treated horribly by staffs. There are several similar comments describing how rude and impatient the staffs were. You might consider to record the call conversations and encourage patients to rate the staffs' services. They are there to support your business, not push away your customers. Anyway, thank you for taking time to address my comments.