Philip Branshaw's Online Review Report Card

I’ve been seeing Dr B for over 30 yrs. I’m done. I can no longer deal with the egregious medical negligence of his staff. Staff will not allow you to talk to or most recently actually see the doctor when I had a major complaint with the staff. Getting prescriptions refilled in a timely manner is out of the question. Twice now I’ve had to experience withdrawal symptoms from meds not refilled before a weekend. Staff is rude, condescending, demanding and really doesn’t care about you as a patient. I’m filing a complaint with IDPH Professional Regulations for medical negligence of the office medical staff. And most recently when calling the office, would think you reached a doctors office in some 3rd world country. English is what’s spoken in America. Not once has the doctor had the courtesy to return my calls or personal and private correspondence. As far as I know the office staff never forwarded either.

He is a doctor in charge at Asbury Gardens during my mothers four month stay never met him would not return my calls canceled urinalysis for whatever reason I don’t know my mother had chronic UTIs facility itself would not handle them she had to leave every time she had one but he was not proactive and would not reach out to talk to family tried many times never responded I believe he would just phone it in that is my experience with him

Really like the doctor, but... Availability and hours of operation poor Office staff friendliness and diligence for refills and call backs- poor No urgent care Stuck with the Dr. for years even though my wife and sister-in-law changed years ago for the same reasons. Decided it is time for me to leave as well.

office takes forever to answer the phone, say they take your insurance when they don't, big 20ft long bloody-looking stain on the carpet, can't see you for several weeks when you call, even when it's a necessity, PA has bad attitude, misdiagnosed twice, been going there for years, fed up, not going anymore

I met Dr. Branshaw once when he covered for my doctor at Delnor. I was impressed. Kind and patient. Now that my Dr. has retired, i decided to see Dr. Branshaw for internal medicine. I called his office to schedule an apt. at 11:30 on a Thursday. The typical machine message answered and kicked my to the apt. line....NO ANSWER !!! 30 rings x 2 calls.......NO ANSWER. As is so common these days, good doctors are torpedoed by a terrible front office. That is HIS fault. He should be aware of that. I won't call again.

Very thoughtful and a great listener. Dr. Branshaw is quite knowledgeable and professional

Doctor and nurses are very helpful and take the time explain everything in layman terms. Been going to them for13 years and never had a complaint

Dr. Branshaw is excellent although difficult to see. I am leaving his practice due to perpetual unfriendly and unprofessional front desk personnel. They don't understand or care about the concept of customer service.

I love this Dr and his partners,how ever the office staff are absolutely the rudest and most unprofessional group of People I have ever encountered. There phone manner is terrible,and they will basically ignore people that are standing at the window waiting to be greeted. It’s a shame because the drs are very nice,but they are setting a terrible environment for this practice.

Let me start by saying that Dr Branshaw is a great doctor. I have been a patient for 15 plus years....however, I have decided to move on and switch practices due to the unprofessional and rude staff. When trying to call and make an appointment, the phone rang 20 times before the receptionist answered and said " please hold," and puts me on hold for another 12 minutes. I was told Dr Branshaw could not see me for over a month and my condition was not a priority and can wait. Poor customer service