Pinnacle Dermatology Barrington's Online Review Report Card

I absolutely loved Pinnacle Dermatology. All of the staff was professional and helpful with the problem I had with my skin.

Professional, organized and caring people in a very pleasant environment. On time and efficient.

Dr Van Dam is the consummate professional.Well versed In his field.Excellent diagnostic and treatment skills.Staff is professional.Organization is well run. .Schedule is on time.Can’t ask for more

I have had two visits to Pinnacle and have enjoyed each one. I know and trust Terrah Koppie with my dermatology needs and she always delivers a positive experience. Her technician, Ashley, was delightful and helped keep me from getting nervous or passing out which I am prone to, unfortunately. I highly recommend this location and technician!

My ongoing pinnacle MD said I needed a special treatment to stop the rate of pre skin cancers.This facility does not focus on medical necessity equally as we feel it caters to aesthetic clients first and foremost. It’s display and layout attracts that business first but it’s not what I’m looking for.

The doctor was in the room for less than 5 minutes and within seconds of me taking down my mask had already decided what was wrong. He didn’t ask why I came in or about my concerns, didn’t explain anything, and didn’t ask if I had any questions. Everything felt extremely rushed and far less than thorough. I do not feel at all confident with a diagnosis after such a cursory view of my skin and lack of dialogue about what was going on. That said, the receptionist and nurse were very pleasant.

Best Dermatology around. Love the doctors!

Thank you to the whole staff at Pinnacle, for a great experience. They seemed very busy and still took care of me as if I was the only one around. Plus, I had my energetic 5 year old with and they were happy to host both of us. I had a great first time visit and look forward to going back.

Dr. VanDam is a very good Doctor.excellant.

Terrah is amazing and absolutely lovely -I always receive exceptional care and customer service from entire staff

Excellent job !! Top notch, everyone was quite helpful

Very disappointed with visit. Went for 2nd opinion of a rash that I've been dealing with on and off since May. Told to take OTC allergy medicine and stop taking my supplements because its due to something im taking orally. I stopped everything I took and I'm still itching till I cut and bruise my skin. Had to call my other dermatologist for refill on medicine for itching and hydrcodzone cream. I will not be going back.

That was my second appointment in Pinnacle Dermatology, but first in this location and I must say it was very unpleasant. My appointment was 3 pm , I was there 3.02pm checked in and was waiting for nurse to call my name. I was called by nurse only 45-50 minutes later. The nurse seemed to be nice, however she was asking me questions in such rush that she even did not listen to my answers interrupting not letting me even finish. I could not stand it anymore and told nurse not to be in a hurry as I was patiently waiting 50 minutes. And only than she apologized for long wait time. Doctor came in , also in a rush . It might be because I told nurse that I have my husband and my baby son waiting in the car. Not sure though that it was real reason as nurse told me doctor was very busy. Well, I understand but excuse me, I am patient too and if doctor cannot handle so many patients at the same time why accept those appointments? Anyway, Doctor started asking me same questions as nurse , also I brought ultrasound results and neither doctor nor nurse even looked at them, asking me very specific details about my issue . That information they could get from ultrasound results . And was more specific medical information provided there. Doctor was neither rude nor nice. She asked what previous treatment I had and I suggested them to get more details from their system as I was established patient and both doctor and nurse seemed confused how to locate that info in the system. Also , doctor was telling nurse that she was supposed to let me wear gown for exam and other details that I think would be more professional not to do in front of patient. She answered my questions and offered treatment . After that nurse took me to checkout . At checkout I was expecting to get some kind of visit summary with all the info about treatment, because I already had some medications at home instead lady at checkout told that I am all set and she does not have that information for me. That I will get it at my pharmacy. Very inconvenient. Now I am not sure that I will be back to this location at Barrington. I can tell that all the system there is very unorganized and no one knows what they are doing.

Loved my visits here. Tara was efficient and respectful!

Went and seen Terrah for a full body check, and a question about a skin wound that wouldn't heal. She did a thorough job and would highly recommend Pinnacle to friends and family.

My daughter came her for a consult due to her severe eczema. They have her change her clothes and the doctor did not even take a closer look at her skin. My daughter asked me why did she have to be at that appointment since the doctor did not even check her .Dr Van Dam recommended a specific treatment for her skin condition. When I asked questions , all he did was research and read straight from the internet. Does not seem to be very knowledgeable about what he is prescribing.I WAS GIVEN EXPIRED SAMPLES TO USE ON MY DAUGHTER’S SKIN??? !! knowing she already has a very bad skin condition… CALLED THE OFFICE AND NO APOLOGIES ..

This place is awesome! Everyone is so nice.I called and they got me in right away. I’m very happy with the results.

This was our first time dealing with the dermatologist, I was a little bit nervous. We walked in, we were greeted with smiles and kindness. At the same time they helped us fill out the paperwork. The Dermatologist Terrah Gavrilos was extremely knowledgeable, she took care of our problems right away. She is Kind hearted and genuine. The whole appointment I could tell was there to help us, not for herself. I’ll never go anywhere else!!!!

Misdiagnosed my skin and then proceeded to overbill in charges. I then overpaid the charges that insurance later covered and have been waiting for a 253 dollar refund check for now 8 weeks that has not been received. What’s more, is I’ve called the billing dept 4 separate occasions and they blame the inadequacy of the person before “not processing the refund” and guarantee to correctly “process the refund”. Which of course results in the same cyclical nonsense where ultimately the refund is not processed or issued. I would not waste your time here. Even if you’re persistent your efforts will be wasted

Where to start.. this place is beyond amazing. I have always struggled with ache and the moment I started to come here I felt so good that I finally was able to find someone that could help me with my biggest stress I had all my life. I highly recommend them!! They are so friendly and always welcome me the moment I walk in the door. My doctor Alka Madan has been the one helping me with this wonderful journey on finally having a clear face. I’m so blessed to have her as my dermatologist!! Thank you so much.. I appreciate everything you have done for me and also my son.