Smile Obsession Wheaton's Online Review Report Card
5.0
Average Star Rating
482
Total Reviews
6
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
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Review Summary
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Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Smile Obsession Wheaton's Reviews
My experience with Dr. Carl Wacker at Smile Obsession was infuriating and unacceptable. I have been suffering from severe dental pain that reached 10 out of 10, along with persistent pressure in my head. I believe the large molar next to a recently extracted cracked tooth is abscessed. I explicitly refused a root canal and made it completely clear that I wanted the painful tooth extracted. I understand that extraction is permanent--that was my informed decision. Dr. Wacker would not extract it and gave me a phone call refusing after I set up an appointment for 10am tomorrow and instead once again attempted to send me to an endodontist. The endodontic treatment I was quoted could cost upward of $2,500 before even paying for a crown. I did not want that treatment. I wanted the infected, painful tooth removed from my body. I originally found Smile Obsession through a $93 Groupon for a cleaning. During my earlier treatment, Dr. Wacker extracted a different tooth with a hairline crack. Three weeks later, I was still dealing with serious radiating pain from the neighboring molar--a tooth I had previously raised concerns about multiple times with another dental office. What makes this so disturbing is that an untreated dental infection can become dangerous. I reported severe pain and head pressure, yet I got a phone call denying the extraction I specifically requested and without feeling that my urgent concern had been resolved. If there was a legitimate clinical reason that the tooth could not be extracted, it was not communicated to me in a way that justified telling a suffering patient to search for another provider. In my opinion, refusing to address a potentially abscessed tooth while a patient reports extreme pain and head pressure shows a shocking disregard for that patient's welfare. It felt as though preserving the tooth through expensive specialty treatment mattered more than listening to the person actually living with the pain. Why would I ask to permanently lose a major chewing tooth unless the pain was serious? Why should a competent adult who understands the consequences be forced toward a treatment he has clearly refused? I am now left hunting for another dentist willing to remove the tooth while worrying about the infection spreading. Based on my experience, I cannot recommend Dr. Carl Wacker or Smile Obsession
Reviewed On Yelp
Dr. Swade is a great compassionate dentist who is very concerned about her patients well being.
Reviewed On Google
Had to find a new dentist and loved my experience at Smile Obsession Wheaton! Noemi and Dr Totonchi were so friendly, professional, and kind! I am so happy and looking forward to all my future appointments! Update: it is 2026 and I have been treated by Dr. Wacker and Melissa. They are the best duo who make every visit as painless and easy as possible. I am so satisfied with the attention, professionalism, and care I have received by them at Smile Obsession. If you need a dentist, Dr. Wacker is your guy!
Reviewed On Google
I loved this place, the staff is very friendly and very helpful throughout the consultation, I think the yong lady that help me was Vanessa, I give it 💯!!!!
Reviewed On Facebook
Dr. Selam Totonchi is the best dentist ever! He makes you feel so at ease and is gentle and kind. He has a nice chairside demeanor, explains everything he is doing and in the end, as for me, makes your smile come alive again. Thank you Dr. Totonchi!
Reviewed On Google
The Smile Office in Oak Lawn was a wonderful experience.The staff was courteous and answered all my questions Dr.Straka was a very caring Dentist who did his job well and worked with me on finance issues. I have been to many Dental offices this far and away was the best Thank You Again
Reviewed On Facebook
I am forever grateful to Dr Totomchi and his staff for helping me get over my fear of the dentist! They are truly the BEST
Reviewed On Google
Best dentist I been to, Staff was great they took care of me well. And was very patient
Reviewed On Google
The dentist was very gentle and efficient. He was very sensitive to any pain and discussed my needs accordingly. He did not rush but took as much time needed to make it perfect. He took off a broken crown and replaced it with a new one. Fits like a charm!
Reviewed On Google
Dr. Lee is friendly and attentive. He is gentle on your teeth and gums and does an efficient exam and cleaning.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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