The Pavilion Behavioral Health System's Online Review Report Card

Just got released today it made me worse than when I went in and I'm sorry to the staff that actually tried to help but it needs to be shut down seen a fight that shouldn't have happened but the staff wouldn't help the guy that caused it the patients had to break it up the first night I was there it took them so long to get my meds to me that I became sick the sad part about that is I had my meds with me they just wouldn't let me have them the first nurse told me I had to wait to see the doctor but thank God the other nurse that was there tried her hardest to get them to me and plus the doctor I was seeing didn't even want to listen to what I had to say he had an attitude of he knows what best for you even tho he doesn't and they only see you for a few minutes and they tell you to leave the room I constantly ask to see a person to talk to because me being there was making me worse but they kept telling me there was no one there to talk to like that also my last night there i caught a flew I think it's covid because right now I'm not able to taste anything ita sad the patients there helped me more than the professionals again this place needs to be shut down you can tell from your first few hours there it's all about the money for them and again I'm sorry for the staff what little there is that actually try to help please please get this place shut down

Former staff of 9 years. The quality of care significantly declined since 2018. The Pavilion cares about money and filling beds.

The facility is horrible. My room and bathroom were dirty. My medicine was kept from me with endless promises of "Later, Later". The nurses denied me my books, and my prescribed shampoo for my scalp irritation. This place only made my issues worse, fix your facilities, helpers, and most importantly put yourself in your patients perspective. If you were struggling and you got a horrible room, had an itchy head, were denied medicine and given unauthorized medicine, how would you feel? Never come here.

First of all, I am 76 years old, assigned male at birth but am now legally a female. On a Monday evening I had a thought about suicide and a plan popped into my head. I've had suicidal ideation daily since I was 10. I have two safety plans in place, which I followed to the letter. Out of responsibility to the assisted living center where I live with my wife of 53 years, I informed the Wellness Director the next day. She asked me to get an evaluation at the Carle Emergency Room. I drove myself to the ER and spoke for about two hours with a psychologist/social worker who said that I should be clear to return home. The admitting doctor (a DO, not an MD PH.d) determined that I needed to go to the inpatient psych ward at the Pavilion in Champaign. Tuesday about midnight I arrived at the Pavilion and was given the choice of voluntarily signing myself in for five days plus weekends and holidays or being involuntarily signed in for longer. I signed myself in voluntarily. The air temperature was about 68 - 70 degrees Fahrenheit. The staff wore long sleeved sweaters or sweatshirts the patients were given short sleeved paper scrubs. I asked for a second blanket and was told "That's against the rules!" but they raised the thermostat in my room to 75. I had received my License to Preach in 1971 while assigned with the US Army in West Berlin. I also had a week long course in Psychological Warfare at a SERE (Survival, Evasion, Resistance, and Escape) school in 1997. I have been to several other inpatient psych wards in my past but the Pavilion stands out. If you attend all Groups, you get to go to the cafeteria for lunch and have a soda! The floor of the cafeteria is so filthy you can't tell what color the floor tiles are supposed to be. No one wipes the tables between "diners" so you eat in someone else's mess. My meal was served with a soup ladle so I got one Tablespoon of green beans and three Tablespoons of cooking water slopped onto my plate. I refused to go to the cafeteria for meals. My food was brought to me, somewhat cold, and often without any utensils, so I ate most of my food with my fingers. I asked to be allowed to conduct a worship service in the ward on Sunday which was granted for anyone who wanted to attend. Monday was the obvious beginning of psych warfare. "You will probably go home today." The bait was dangled. That evening, "No you're not!" Tuesday was a repeat of Monday. By Tuesday evening my morale was pretty low but I know that if I said or did anything, my stay would be extended. SERE school taught "NEVER, EVER, let the bastards win!" Wednesday morning I was told that I would definitely get to go home. There are some problems with some of the staff, I was asked to name names and I did, but most of the staff are reasonable. They are working a rough job as best they can. I recommended the good staff members during my out-processing. The Pavilion needs work at the upper echelons. Many of the employees need to learn to offer care and respect to ALL patients. I suggested to the Public Health District that they visit the kitchen and cafeteria. The rates are too high. I've been to better psych wards that cost less. All in all I'd day try not to go there but there are some good, caring staff there too.

TW; Some mild sexual abuse, be warned I would give this place 0 stars if I would, during the pandemic when I was 11 I had been terrible mentally, and you know what, I came out EVEN WORSE, My first night was terrifying because I was so scared without my mother and stuffed animals and stuff, my mom had packed me clothes and stuffed animals, and you wanna take a wild guess on what they did, they didn't even give me the bag until halfway through my 8-day visit, I was screaming, crying for my mom, and THE STAFF straight up said to my face "you don't want everyone to hate you and think you are a weakling here" this was around Halloween keep that in mind, now the teacher, they were pretty good, just I didn't get taught much about managing my emotions, because GET THIS, I had therapy AND COULDNT EVEN TALK TO MY THERAPIST WITHOUT BEING RIGHT IN FRONT OF EVERYBODY, that was a terrible start to my visit, then I got moved to a proper room, which was okay, the shower was terrible, there were hairs who knows where they came from all over the shower, I couldn't shower comfortably because I was forced to have a "buddy" and obviously pairing a mentally ill person like me to a creep like them wouldn't end well, he said, "can I touch your pp" and I was terrified, staff somewhat listened to me, I was scared for my life because of that kid, now the rest of my visit went sort of smoothly, but they didn't really teach me anything about mental health, THE WHOLE REASON I WAS THERE IN THE FIRST PLACE, I could only talk to my mom for five minutes a day and it was ALSO IN FRONT OF EVERYONE, now my final days everything came crumbling down, I came down with a severe cold from something I ate there, and they didn't even give me medicine or anything to remedy the sickness, they GET THIS! ISOLATED ME IN A ROOM FOR MY 2 FINAL DAYS, they still brought me their usual crappy meals, I slept on one of those bagged beds and staff didn't even talk to me, I felt isolated, imprisoned, depressed, and alone, I was at my lowest point yet. I felt like a witch in old Salem, that may be a little exaggerated but it truly felt like that. Then they got the call, I was getting discharged, I was excited, of course, super depressed and sick, I got my nightly medicine and stuff, but when I finally saw my mom and dog, I felt freed from a chain, I have been so scared to go back there ever since this time, I hope this was my only time in a mental hospital because it's getting even worse, and worst of all, I can't talk to anyone about it out of fear of going back to this HELL. I am genuinely terrified, this story does not have a happy ending, I came in sad, came out with various other mental illnesses and depression.

I gave 1 star because of the VERY FEW staff who were actually there to give care and not collect a paycheck. Also because you can't select zero stars. To be admitted to a mental health facility for depression, and the experience to make you suicidal is atrocious. Most hospitals will put you on a 72 hour hold; this farce of a facility puts you in for five days, and their "weekends don't count" policy, patients will most likely be held for seven days. No regard for jobs, children or pets left waiting. I was admitted on a Wednesday, and by Saturday, I was considering eating styrofoam just to be taken to a real hospital. Most of the staff in charge of monitoring your care are unnecessarily rude and one even referred to us as "inmates". You'd think it couldn't be any worse.... until meal times. I wouldn't feed that garbage to my dog. Every day on the menu, you're promised at least some kind of dessert, but when asked about it, the cook snapped at us and said it was only "if they wanted to make it". $1,400 a day billed to your insurance for $10 a day treatment. All in all, if you actually care about the person you're thinking of admitting to this place, DON'T. This place isn't a treatment facility, its a prison full of second rate staff that try to cause mental breakdowns. Shame on the whole place for the fake reviews and staged pictures on their website.

This whole place is a dumpster fire. It needs to be shut down. Patients are regularly abused and lied to. This is straight up jail. If you love someone, do not send them here. DONOT. Take the time to find a real hospital that serves patients and doesn’t abuse and neglect them.

There were a handful of staff that cared, the vast majority were terrible, especially Dr. Repetto. I said on my exit survey that he should stop overseeing 6 different hospitals, surveyor told me it was all about the money for him. Came out with way worse trauma than I had gone in with, and was sedated rather than treated. I threatened to sue, so Repetto went on “vacation” the next day, and left his stand-ins asking US when we were being released! His stand-ins saw us once every 3 days roughly and staff had extremely questionable group activities, one was by a staff member named Ashley, who created a lesson plan called “12 foot room” in which residents were asked to essentially brainstorm what I can only describe as a torture room. On medications I started hemorrhaging, losing hair, and bleeding from my gums and not a single response from staff. I am very concerned for the patients there and felt truly afraid for my life the entire 12 days I was kept. Staff also purposely revealed my name to patients after explicitly telling me to keep it private. It felt more like the Stanford Prison Experiment than a psychiatric hospital. After I got out, they even refused to give my records to my outpatient doctor so that I couldn’t fill my prescriptions which were at very high doses. The neglect I witnessed there was terrible, and I hope the patients one day get the help they deserve.

This place is the worst. I'm doing more than leaving this review. The CEO said he would call back and never did. I guess I'll approach his boss...the board. The Techs are the only ones who respond and that just isn't right. Communication is the worst and the care ranks right up there with it. My son was basically medicated so they didn't have to help him at all. They have not heard the end of us.

spent nine days and the only real people I met where a man named Keith and a woman named Tierra. management was very friendly but constantly made mistakes, and when patients became upset they became upset as well. overall needs evaluated and staff either educated or removed