1St Family Dental Of Chicago's Online Review Report Card

Dr. Kenneth Lee was kind, very professional, and he did address all my concerns well. The staff are considerate, and not to mention, very accommodating and welcoming.

Doctor Lee is kind, very professional, and he did addressed all that I needed. The staff are so considerate, not to mention, really kind and welcoming. -Desarie Mencias

I was so nervous for my extraction. I would say I definitely over reacted and Im glad that the staff here made me feel better. They assured me everything was going to be ok and it really was. Thank you for a great experience. Thank you Dr raoof and staff you guys are amazing.

Unfortunately I have to leave another review for another negative experience with First Family Dental. After multiple horrible visits and interactions with the nasty Zybejde Murati, I spoke with a rep from 1st family who did an excellent job of easing things over. I was informed my matter would be escalated and addressed. I had let this situation go until I read the response filled with blatant lies. Now, I am forced to seek litigation and a legal solution. Never at anytime were multiple attempts made to address any dental treatment concerns professionally and respectfully. I didn't have any concerns that required a solution, so the lie they included in their response is comical. I was simply speaking with a front desk staff member about an experience I had years pervious; in an attempt to provide insight that may help someone in the future. Zybejde Murati became immediately defensive and nasty (despite my negative experience preceding her time even working there). She was extremely nasty and rude for no reason at all. She told me verbatim "I'm not here to hear stories." Imagine receiving that type of customer service! She insulted me for absolutely no reason, and even her own staff was shocked. Multiple staff members warned me about her telling me that they too have the same experience with her rude, nasty, condescending attitude. She actually asked me if I was on medication! Instead of lashing back, I took pause and I informed her that I see she may be looking for a negative back and forth, but I will end the conversation as I have no desire to engage with that type of energy. Multiple staff members apologized to me for her behavior. Continuing on, in the response to my review, they stated I wanted to discuss details and they offered to protect my privacy by moving to a private room which I declined. This is a blatant, prove-able lie. I wasn't looking to discuss anything in detail; and at the time I was not upset, and didn't need a solution as I didn't have any dental concerns whatsoever. No offer was ever made to move to a private room to discuss something in detail that just didn't exist. Its a complete, pathetic, fabrication. I believe Zybejde Murati wrote that lie in their response in an attempt to cover clear HIPPA violations for which I will be pursuing litigation. Their response also included the same tired, cliché, tropes; claiming I was yelling, personally insulting, and "aggressive," despite me barely speaking at all. None of this is true, its a complete fabrication used time and time again against people of color. Unfortunately for them, I have a recording of the entire interaction which I will upload to the internet for any future, potential patients to see and decide for themselves if they want to have the privilege of bringing their business to that office. Zybejde Murati told me that she shouldn't have given me a chance to be their patient! Can you imagine the entitlement one must feel to make a comment claiming they gave you the opportunity to spend thousands of your dollars at their practice?? Hilarious!!! STATEMENTS LIKE THAT SOUND INCREDIBLE OBLIVIOUS AND RACIST. I chose that office over a decade ago, they did not choose me. THERE ARE THOUSANDS OF DENTAL OFFICES IN CHICAGO AND THE CHICAGOLAND AREA THAT WILL TREAT PATIENTS WITH BASIC DIGNITY, COURTESY, AND RESPECT. IF I WERE YOU, I WOULD AVOID THIS OFFICE AT ALL COSTS!!

Unfortunately I have to leave another review for another negative experience with First Family Dental. After multiple horrible visits and interactions with the nasty Zybejde Murati, I spoke with a rep from 1st family who did an excellent job of easing things over. I was informed my matter would be escalated and addressed. I had let this situation go until I read the response filled with blatant lies. Now, I am forced to seek litigation and a legal solution. Never at anytime were multiple attempts made to address any dental treatment concerns professionally and respectfully. I didn't have any concerns that required a solution, so the lie they included in their response is comical. I was simply speaking with a front desk staff member about an experience I had years pervious; in an attempt to provide insight that may help someone in the future. Zybejde Murati became immediately defensive and nasty (despite my negative experience preceding her time even working there). She was extremely nasty and rude for no reason at all. She told me verbatim "I'm not here to hear stories." Imagine receiving that type of customer service! She insulted me for absolutely no reason, and even her own staff was shocked. Multiple staff members warned me about her telling me that they too have the same experience with her rude, nasty, condescending attitude. She actually asked me if I was on medication! Instead of lashing back, I took pause and I informed her that I see she may be looking for a negative back and forth, but I will end the conversation as I have no desire to engage with that type of energy. Multiple staff members apologized to me for her behavior. Continuing on, in the response to my review, they stated I wanted to discuss details and they offered to protect my privacy by moving to a private room which I declined. This is a blatant, prove-able lie. I wasn't looking to discuss anything in detail; and at the time I was not upset, and didn't need a solution as I didn't have any dental concerns whatsoever. No offer was ever made to move to a private room to discuss something in detail that just didn't exist. Its a complete, pathetic, fabrication. I believe Zybejde Murati wrote that lie in their response in an attempt to cover clear HIPPA violations for which I will be pursuing litigation. Their response also included the same tired, cliché, tropes; claiming I was yelling, personally insulting, and "aggressive," despite me barely speaking at all. None of this is true, its a complete fabrication used time and time again against people of color. Unfortunately for them, I have a recording of the entire interaction which I will upload to the internet for any future, potential patients to see and decide for themselves if they want to have the privilege of bringing their business to that office. Zybejde Murati told me that she shouldn't have given me a chance to be their patient! Can you imagine the entitlement one must feel to make a comment claiming they gave you the opportunity to spend thousands of your dollars at their practice?? Hilarious!!! STATEMENTS LIKE THAT SOUND INCREDIBLE OBLIVIOUS AND RACIST. I chose that office over a decade ago, they did not choose me. THERE ARE THOUSANDS OF DENTAL OFFICES IN CHICAGO AND THE CHICAGOLAND AREA THAT WILL TREAT PATIENTS WITH BASIC DIGNITY, COURTESY, AND RESPECT. IF I WERE YOU, I WOULD AVOID THIS OFFICE AT ALL COSTS!!

My dental assistant Chris was very friendly and professional. They made me feel comfortable and got me in and out quickly.

If I had the ability to rate this specific office a zero, I would have rated it a zero solely because of one employee: practice manager Zybejde Murati. I have been going to this dental office for at least a decade, and have never experienced such disrespect until I interacted with her. The doctors and staff are actually wonderful. Dr. Lee was very knowledgeable, and treated me very kind. The rest of the staff was very kind and professional. Angels in my opinion. Zybejde Murat, in my opinion is a demon and overall horrible human being. It appears she believes she can treat and talk to both staff and patients however she chooses; being extremely rude and nasty. Just a disgusting individual. She is not a doctor and read parts of my medical history out loud in the lobby, attempting to shame me for a condition a decade ago. Not only is this a violation of HIPPA laws, but it's unprofessional and poor customer service. When I was explaining my experience over the years, she literally told me "I'm not here to hear stories." An incredibly disgusting individual. She was extremely disrespectful and had the nerve to ask me if I was on medication. Even a member of the staff was shocked at her comments. I broke contact at that time because it seemed she wanted a negative interaction and I didn't have the desire to engage. She comically claimed she gave me a chance to be a patient. I guess I had the privilege to pay that business thousands of dollars; insane! BEWARE!!!! I would not patronize this business at all especially when there are thousands of other professional, friendly, dental offices you could support. I pray you never have to interact with her at any business.

Outstanding experience. No pain, no stress, lots of communication and co-operation. Dr. Lee is phenomenal. Thank you, 1st Dental.

Amazing! Professional, friendly and efficient. Highly recommended!

Great practice. They work well with special needs individuals. Recommend to all.