Aayu Clinics's Online Review Report Card

Like other reviewers, I’m also dealing with billing issues. My annual physical required two separate visits due to a “miscommunication,” and now I’m being billed for what should have been a preventative service. I’m stuck going back and forth with my insurance company, trying to explain that these appointments were for a preventative physical exam and why I had to return for a second visit. Apparently, one of the two visits was billed as an urgent care visit instead. It’s incredibly frustrating to spend time correcting billing issues that shouldn’t have happened in the first place, especially when it involves a routine preventative service. It’s even more frustrating that I voiced my concerns to the clinic about getting billed and staff they insisted I return and that i would not get billed . I don’t recommend this clinic if you’re looking for a PCP

I initially came to this clinic in March for an ADHD evaluation and medication management. Since then, I have seen a different practitioner at nearly every appointment, which has significantly affected the continuity of my care. If you are seeking an ADHD evaluation or ongoing medication management, I would strongly recommend finding a provider or practice that specializes in ADHD and allows you to establish care with a consistent clinician. At my most recent appointment, I explained that my current medication had been effective for approximately five months, but I had recently started experiencing an early afternoon “crash.” Rather than discussing ways to address the duration of an otherwise effective medication, the practitioner decided to switch my medication after speaking with me for approximately 10 minutes. I also mentioned that caffeine seemed to help with the afternoon crash and was told that caffeine decreases the absorption of Adderall, which did not align with my understanding of the medication’s pharmacology. My biggest concern, however, is the lack of continuity. ADHD medication management often requires monitoring response over time and making thoughtful adjustments. That becomes difficult when you see a different practitioner at nearly every visit. Some of the PAs I have encountered here have been great. Unfortunately, others have communicated in a way that can make a patient feel as though they are drug-seeking simply for asking reasonable questions about their treatment options. As a psychiatric nurse practitioner myself, I understand the importance of therapeutic communication, shared decision-making, and continuity of care. My experience here has unfortunately fallen short in those areas. I will be seeking ADHD care elsewhere.

forces u to come back every month and overcharges

DO NOT GO HERE!! They will claim they take your insurance and then send you an incredibly high bill and not disclose that they don’t take said insurance!!!!!! Every single bad review is accurate in what they say about the billing system being an absolute joke.

Only go if you are prepared to get a lawyer :) Its been a year and a half of ongoing insurance issues with this clinic after a quick visit (not to mention the care was incredibly poor). Aayu Clinic is completely based on insurance fraud and will become an absolute nightmare if you go there. I came in for a broken toe and got hundreds of dollars of charges for emotional trauma assessment, migraine injections (that I obviously didn't receive, but ironically am allergic too so absolutely crazy they would list that these were administered), etc. I also called in when they forgot to call the actual medication I needed to the pharmacy and then was slapped with an entire visit charge just for that. All around poor care and a horrific company. Do not go.

Only go if you are prepared to get a lawyer :) Its been a year and a half of ongoing insurance issues with this clinic after a quick visit (not to mention the care was incredibly poor). Aayu Clinic is completely based on insurance fraud and will become an absolute nightmare if you go there. I came in for a broken toe and got hundreds of dollars of charges for emotional trauma assessment, migraine injections (that I obviously didn't receive, but ironically am allergic too so absolutely crazy they would list that these were administered), etc. I also called in when they forgot to call the actual medication I needed to the pharmacy and then was slapped with an entire visit charge just for that. All around poor care and a horrific company. Do not go.

I had an appointment with Shivani Patel at Aayu Clinics in Wicker Park, and for the first time in a very long time, I felt truly seen. The medical assistant (forgive me for forgetting her name) and Kaylah the phlebotomist were phenomenal. Shivani was incredibly thorough, asked thoughtful questions, listened without interrupting, and used empathy throughout our conversation. At one point, I actually cried because I realized how unfamiliar it felt to be treated with genuine compassion in a healthcare setting. As a woman of color, I’ve often felt dismissed or ignored by healthcare providers. That distrust kept me from getting a physical for years. Part of that distrust comes from an experience almost two years ago. After a bad fall where I busted my lip and, as I later learned, broke my finger, I went to urgent care. The white male PA who saw me audibly laughed at me and went so far to ask why I even came in. I left feeling embarrassed, gaslit, and questioning my own pain. I ignored it for weeks until I finally took X-rays at work and confirmed that my finger had, in fact, been broken. I am a surgeon so this is especially important. Experiences like that stay with you. They shape whether you seek care the next time you need it. So I want to say thank you, Shivani Patel. Thank you for restoring a little bit of my trust in healthcare. Thank you for showing that listening is part of treatment. Thank you for treating me like a whole person instead of just another appointment on the schedule. If you’re looking for a provider who leads with empathy and truly listens, I wholeheartedly recommend this clinic. Providers like Shivani make a difference, and they deserve to be recognized.

Three appointments, three botched test results. They make virtual appointments to go over results after testing and each time they have to reschedule because the results aren't in in time, they lost the results, they weren't able to complete them. Not worth the trouble. Go elsewhere.

This clinic has been so disappointing. In order to get any prescriptions/ meds for lab draws, they require you to come back for an in-person visit so that they can bill you for another appointment to explain. I had thyroid labs drawn in December (7 months ago) and they are now refusing to refill because they “need vitals” before a refill. ATA and AACE guidelines only require reevaluating dosage / refills for this medication ONLY based on yearly TSH labs or if the patient reports significant clinical change before then, so requiring vitals is yet another made up rule to bill the patient.

I really appreciate the care and attenteiveness from Grace and just the overall team at the AAYU CLINICS. They were literally listening to all my concerns. In contrast I felt unheard throughout the appointment at Rush they frequently spoke over me and undermined my reported symptoms and pain, attributing them solely to hormonal changes and improper bra support. This experience felt dismissive of my medical concerns as a Black woman, when so many doctors think that we are there for pain med or assume its in our head. They maintained a polite tone but had an underlying attitude that was unprofessional. Im so glad I looked up AAYU clinics because I literally felt heard and believed, im definitely transferring my care from Rush to the AAYU Clinics.