Advocate Illinois Masonic Behavioral Health Services's Online Review Report Card

Stay away from these people! My son recently had a mental breakdown in the lobby and they called the police! What ignorant jerks! They have no idea how to help your child during a mental crisis! One star is too many for these stupid people!

I'm not going lower than a 2 only because some decent people work at the Behavioral Health clinic. I am giving the Masonic Behavioral Health Clinic a 2 because the place should have more resources are gold standard requirements to give high quality care with assessments. Unfortunately, many of the mental health workers are lacking in resources as if they don't have access to a hospital. I would rather have a clinic more focused on treatment services than an aesthetic spa. The services provided do not follow a logical conclusion. I report stress/trauma, and this is not the same thing as anxiety, but still wound up with an anxiety diagnosis. I used to have anxiety, and nobody cared and bothered to remove GAD which is general anxiety. These people don't even check the history of symptoms. You could have had anxiety years ago and after 6 months or whatever the DSM5 says that condition expires when symptoms go away. Personally, I would not go anywhere that does not follow the DSM5 by the book. This is a rogue practice to their benefit but when you ask for an evidence-based practice, then you get turned away. Also, Advocate is not being singled out. Alot of places are like this in Illinois Chicago area.

So far terrible. They expect you to open up but they are late and our therapist practically owns our sessions. She overtalks and is not a great listener. She interrupts. etc. Today I had phone session set and it's now 15 min past the time with nobody reaching out or calling. Wow super ignorant. No wonder mental health a crisis in America. They shouldn't get paid if they don't do their job and they are always late!!!!!

The main thing is they don't have an orthopedic department. So if you go to the emergency room for anything to do with orthopedics you probably won't see a doctor. And they can't recommend an orthopedic doctor in the hospital because they don't have them. So every doctor they recommended wasn't even in the same insurance network. Big hassle. I picked the wrong emergency room.

Worst place to get therapy they treated me terribly and people who have Medicaid won’t get a more stable consistent therapist, they switch every year for a new one, Dr Butch was my dr and he put me on medicine I did not want to be on and was not helping me much during the pandemic 😷, the social worker Marabia would not tell me information about housing and I needed help with because I was in a domestic violence situation and it caused me to get assaulted by my landlord!!! They lie to you and constantly asking me if I did drugs even though I said no!!!! It’s harassing!!!! They are a system that is broken and they left me in a worse condition than when I arrived there!!!

Made me wait a month for intake and see a therapist for my medicaid to see a doctor and wait 3 weeks for doctor. Therapist was never on time and flaky keeping the scheduled, never sent video links. Can do better and surprised since usually Advocate is amazing as was Masonic for labor and delivery. I've found an internist that can help me.

Here’s my experience at Advocate Illinois Masonic: AVOID DR. MAAZA G-AMLEK - SHE HAS FAILED HER DUTY OF CARE ON MULTIPLE OCCASIONS. Seriously, do your due-diligence & read her reviews. Here’s what happened to me & my experience dealing with the advocate system: After a 4m wait for a screening/consult appointment & then an 8m wait, I was finally seen by Dr. G-Amlak when she was at Advocates Masonic Health. Not only did she rush the teleappointment, but she dismissed my previously documented diagnoses & took me off critical medications that I’d been on for 8yrs (with no discussion of a treatment plan). Next, she improperly tapered me off meds without providing clear instructions or giving ANY information about side-effect warnings (which I later learned included seizures & heart conditions). When I started experiencing significant symptoms, she ghosted me for 3 weeks. I could NOT get in touch with this woman. Her front desk hangs up on 50% of all incoming calls or the phone just rings forever. Her client portal doesn’t work, nor will she give you her email or a way to contact you. Consequently, I had to go on long-term disability. Both my GP & therapist repeatedly tried to intervene & get in contact with her, to which no response. After a long wait until the next scheduled appointment to confront her, Dr. G-Amlak lied about the medical instructions she gave me & then walked back her lies by telling me “I didn’t follow them correctly since I was experiencing symptoms”. (I followed her instructions to the T). During my time being seen by Dr. G, she repeatedly failed her duty of care on multiple occasions & does not appear to know how to triage her patients correctly. I wouldn’t recommend her to my worst enemy. I am still suffering from the consequences of her malpractice…malpractice that I will be reporting to the board. My question for Advocates Masonic: WHY ARE YOU HIRING DOCTORS WHO CAN’T MEET THEIR BARE-MINIMUM DUTY OF CARE? Under-qualified doctors are making your patients SICKER & you are losing clients because you don’t have the resources to treat them effectively. Instead, your patients end up worse than they were before & with significantly more debt. You need to fix your system & staff.

I'm not at all happy with this outpatient treatment. I was prescribed a medication that gave me aplastic anemia (a fatal condition) I told the psych that I want off the injection.and my doctor put me on a pill that can can cause low white blood cell count Kalso potentially fatal)

Horrible experience with medication management. Was unable to get an SSRI filled for over a month and now that I’ve switched doctors they failed to respond to my new provider’s request for records for a month, again preventing me from getting necessary meds in a timely manner. If you have a choice in your mental health provider, I recommend choosing elsewhere.

I brought a client here 5/11/2021.. He was admitted around 10am and sat in the ER until 2am before being told there are no beds available.. When I called to speak with the Crisis worker named Hanna, she was very short and didn't seem sure about the information she was giving me. When asked to speak to her supervisor she refused to share the information.. I asked for a name and again she refused and said it's policy that she not give out that info.. I feel my client was discriminated against and would like to speak with someone in this regard.. I do not trust Hanna to pass along this information, nor do I feel she has these patients best interest in mind.. DO BETTER