Advocate Medical Group Psychiatry's Online Review Report Card

To the Leadership of Advocate Health, I am writing to follow up regarding the ongoing and deeply concerning patterns of discrimination, harassment, and retaliation taking place within Advocate Health Care under the direction of system-level leaders Laura Lopez and Monika Bogun-Dzioban. You have publicly declared: "We affirm our unwavering commitment to lift everyone up by ensuring access and opportunity for all. We have a responsibility to our patients, teammates, learners and the communities we serve to embrace the differences among us and be welcoming, respectful and fair in all that we do." Yet what I experienced--alongside many others--while serving as a system-level Nursing Supervisor at Advocate Health, stands in direct contradiction to that commitment. I write this letter not only to share my truth, but to call on you to take urgent action. EEOC Case Summary I filed EEOC Charge against Advocate Health Care, detailing discrimination, harassment, retaliation, and a hostile work environment. After speaking up about unethical practices, racial disparities, and ADA violations, I was targeted, isolated, and retaliated against. My professional concerns were met with personal attacks, while HR remained complicit through inaction. I was forced to resign for the sake of my mental health. Key Issues * Discrimination: Leadership demonstrated bias and favoritism, particularly toward white staff. BIPOC employees were targeted and dismissed at higher rates. * Retaliation: After reporting unethical behavior and requesting support, I was unjustly placed on corrective action and repeatedly harassed. * Hostile Work Environment: I experienced verbal abuse, emotional manipulation, and a complete disregard for psychological safety. Supporting Evidence * Text messages, emails, and written requests that show escalating retaliation. * HR reports and meeting summaries that reflect my attempts to seek help. * Witnesses--both current and former employees--willing to come forward with corroborating accounts. * Documentation of mental health decline due to workplace trauma. *Important to note: I have an email from HR to leadership above stating Advocate Health Care could be at risk due to discriminatory patterns of ticket submissions related to an FMLA protected employee that ultimately left due to the hostile work environment under current leadership that was targeting and harrassing this employee until she could no longer take it anymore. I have another former employee with a similar story and she requested an exit interview to address her concerns and it was never given. Call to Action You cannot claim to lift everyone up while simultaneously allowing staff who speak up to be broken down. The harm caused under your leadership structure continues to affect those still working within the system. If Advocate Health truly values fairness, equity, and integrity, then leadership must take the following actions: * Initiate a third-party investigation into retaliation and discrimination within the Central Telemetry Department. * Interview current and former employees without fear of retaliation. * Remove and hold accountable the individuals who fostered and protected this hostile culture. * Rebuild a culture that centers psychological safety and racial equity--not just in policy, but in practice. This is bigger than my story. It's about every employee who was silenced, retaliated against, or driven out for doing the right thing. I am urging you to align your public values with real accountability. The time to act is now. I have reached out to executive leadership multiple times, with no response. I have also submitted claims with Ethics, no response. I am working with an attorney and I will be escalating my concerns to local media as this has gone on for far too long. Silence enables harm.

If you are experiencing pain don't go here especially in July with new residents that don't know what they are doing, or how to manage pain. I' waited over 24h for an Advil. The resident didn't return the call to my nurse because she told me she was too busy. Today, in excruciating pain I waited over an hour. Because I was waiting so long, I took the medicine in my pill box that was in my purse. Security shows up at my door to confiscate the meds, my person belongs. I'm a 65 year old adult who happens to be a retired nurse. I have an infection in my spine that causes excruciating pain. I'm actually here for pain control and antibiotics. Pain control in the hospital is pretty basic care. If the resident was doing her job, and returned the message to my nurse, I would not have any issue with my pain, or needed to take from my purse. TRY NOT TO GO TO THE HOSPITAL IN JULY. ESPECIALLY ILLINOIS MASONIC I have never experienced anything like this.

Advocate: You're Mine I would like to think for a moment about this brief respite from life called a hospital stay at Advocate Illinois Masonic Medical Center. Since I was seized between June 27 and July 10, 2025, because the affair seemed more like an incarceration. Due to pain, nausea and vomiting, I was asked by my gastroenterologist to come to the emergency department quickly to urgently address the symptoms. And so I did arrive quickly and urgently. Chaos and mayhem ensued as a misunderstanding occurred with my car and security services, and I ended up getting an injection in the arm that knocked me out on the floor after a wrestling match. If this seems familiar to you as a patient, you are not alone. Welcome to the mental ward and the mental world of healthcare. This is how most people get access to sleeping medication and narcotics and little blue pills and teal pills and little white ones for the first time in their lives. The problem is that once a mental patient, always a mental patient. That is called a stigma, You will find that it is hard to shake loose that stigma... and you will definitely want to shake it loose eventually. But I digress. I was able to partly shake loose stigma of my hospital stay that time in June/July. Before I left, I told my providers that I would take a certain route home and that I dreamed of it every day. They are probably aware that I was unable to take that route because I needed to visit the dentist first; please note that was also unsuccessful, but the saga also continues. In the meantime, I have a picture, no, several which prove that I found my way home And it was everything I ever dreamed it would be and then some. The kind nurses and security offices and officers were only the beginning of those who helped. We all advocated for ourselves, didn't we? Including the patients, let's name them all: * MD * DO * GASTROENTEROLOGIST * PODIATRIST * DENTIST * OPHTHALMOLOGIST * PHLEBOTOMIST * Medical assistant * Dental assistant * Nursing assistant * Rita Bellouze * OTHER SPECIALISTS * PA-C * HOSPITALISTS * RN NURSES * PSYCHIATRIST * SOCIAL WORKERS * NURSING CARE TECHNICIANS * MENTAL HEALTH COUNSELOR * PEERS * MEDICAL STUDENTS * PUBLIC SAFETY * DIETARY CONSULTANTS * OPERATORS * EMERGENCY DEPARTMENT * PATIENT ACCESS & CARE TEAM REPS * VALET * FRONT DESK * Patient relations * IMAGING * PHARMACY TECHNICIANS * Cable television, ComEd, hardwood floors, modern and charming amenities, clothing, paper, pencils, promises, and hope * PA system * Financial services * Doors * Medicine * Privacy * Leadership * Windows * Windows :-) * Showers * Housekeeping * Vaccines * Religious freedom * Computer access and music * Beauty treatments * Pfun Advocate, in case of emergency I know where to find you: 836 West Wellington St., Chicago, IL 60657. (773) 975-1600. Lots of parking, valet is available in the emergency department and the professional building which is located around the corner at 3000 N. Halsted Street Chicago, IL 60657

These wonderful doctors and nurses saved my life in emergency dept I had blood clots in arms legs and my heart and chest through catherization in the neck I wasn't even sleep they went through my neck the cardiologist was flew in from another place he specializes in that they blasted out my clots within a 24 hour period love these doctors I am slice at 65 to say still thanks to the care I received I came in emergency they made me priority because I thought I was having a heart attack but the clots would have caused a stroke I was immediately sent to surgery again it was a 30 minute wait but my patience paid off

Would rate this hospital lower if possible. Once being moved to 'Mother and Baby' after delivery, our room had broken AC. My newborn and wife were very hot for two and a half days. Nurses claimed for multiple days they were 'calling engineering' or 'getting us fans,' neither of which happened. Furthermore, after discharge I asked for my parking to be validated- which the nurses explained it would. Merlin "like the magician"at the front desk of the main entrance claimed we would only get a reduced cost. This is not hospital policy. After getting the car and paying to receive my wife and newborn I asked the nurse to come to the front desk with me to ask why I didn't get full validation, and if I could get a refund. Merlin refused- claiming I wasn't clear even though I used the words 'pregnancy, delivery, and discharge.' Refused to refund and was very rude. (Charging back through bank) Point is- deliver elsewhere for a smoother experience and nicer employees. Like myself, this is one of the most important moments of your life, and you don't want it tainted by the lack of professionalism, ineptitude and just blatant disrespect of some of the non-medical and medical staff there. ** reached out to consumer report. No response or resolution yet.

Came with a family member for their scheduled surgery. The registration area in the lobby took a long time. The staff were calling in patients who checked in after us. There is a large cafeteria downstairs with very reasonable food prices. The drinks are very costly, though. The dining area needed to be cleaned. The seats and tables were dirty and the carpet was stained. There is also a cafe on the main level that sells Starbucks drinks and pastries. If you're staying awhile, it might be better to use the valet parking. It's very convenient and all done through your own phone.

This place is awful! I had an appointment here at Illinois Masonic a few months ago. I've been coming here for the past seven years until they crossed the line with me. This place didn't communicate properly with me regarding my orders for 2 of my screenings that I needed every year. I called before my appointment to be sure that I had my scheduled screenings for my yearly exam. The nurse confirmed that they have everything ready for me. I arrive early finally , also scheduled the day off for my appointment. Guess what?! They didn't have my second order on file. This place ruined my day and not one nurse cared. I explained that I called and she said something about the receptionists don't know sometimes. What??!! Who's supposed to know then?? Doesn't make sense . The whole team of nurses were rude , unsympathetic, and unprofessional. I wasted my day off for nothing. I transferred to Northwestern immediately after the Illinois Masonic experience and Let me tell you something.. You're treated like a queen here! What a difference a hospital makes. So upset I wasted my time at Illinois Masonic for 7 years. I'm just happy to be with the Northwestern team

Called this place after being referred to by my provider. Called their +1 (773) 296-3272 at 12pm on 5/19/2025 their receptionist, stated to me "what's an colonoscopy?" Then she laughed at me not knowing my health status at all. I felt dismissed undervalued, not human & on a level been made to feel that my health was her last concern. So, I'd filed a complaint at the corporate number as well. Spoke with the office manager, Cora on 5/20/2025 at 2:30pm whom did NOT seem empathetic at all. If my life depended on it, I would NEVER return here & would advise all to do the same especially if they have cancer!

This place is kind of a joke when compared to other hospital facilities in Chicago. St. Joseph's, Swedish, Rush, you name it, are all operating on a high level. Illinois Masonic is more like a prison hospital - no one seems to know what is going on, staff doesn't communicate with each other or with patients, nor do they seem to care which makes it even worse. That is a direct result of poor leadership. My spouse was left unattended for hours only to realize they were forgotten. One staff member will tell family it's ok to have visitors only to show up, get clearance from reception to visit the floor/room, then be confronted by the entire staff on the floor that the patient cannot have visitors - making us feel thoroughly embarrassed and uncomfortable. These are not "isolated incidents" if they happen every single time we try this hospital. Living in Lakeview for 20 years and visiting IL Masonic for procedures and ER visits about once a year always turns out to be a regret. Drive an extra 2 mins and go to St Joseph's where they know what they're doing.

Illinois Masonic hospital has served up a dose of Let us serve you in excellence. My experience in this hospital leading up to my procedure starting out with my informative meeting with Dr. Giovanetti which was very informative and really just eased my mind and heart going into such a procedure having not been in this situation ever before it certainly gave me peace and set my mind and heart at ease for what was lying ahead of me. From the moment I checked into the hospital it was as though I was showing up at one of Chicago's finest hotels or restaurants because the staff was extraordinary. From the nurses, I woke up to one of the most excellent nurses I've ever experienced in my entire life by the name of Meagan right after my surgery. The way she cared for me anticipating my every need going above and beyond the call of duty it was as though God rolled out the red carpet in service during my entire stay here in this hospital from the icu to the time I was let go: such great staffing at this academic hospital‼ 10's across the board‼ I immediately got to know the staffing taking down names and keeping record because my experience was so superb! From Anne Harvey nurse in cardiology, Jazmine Gonzalez was fantastic NCT. There was a Lily RN There was an awesome nurse whom apparently has a reputation as one of the hardest working Nurses in the hospital by the name of Joseph some call him Joe, this young man has such an incredible hospitable spirit of excellence upon him. James Ryberg resident doctor‼‼ Henry Stevens Nurse as I took the liberty to write down names of some very awesome employees that deserves honorable mention. Maddie was amazing thank God for her excellent service‼ A beautiful professional nurse by the name of Kahoe this young professional was awesome‼I had such an amazing team of professionals that constantly kept checking in on me and keeping informed of my progress! I'm so grateful also for Dr. Allen Beale whose reputation proceeds him! You know it's something to be said of an employee when other colleagues of theirs are speaking of their incredible work work ethic, character and integrity in the excellent manner in which they work and carry themselves on a daily basis‼ Such was spoken of highly Meagan, Joseph and Dr. Allan Beale. I really enjoyed my stay and the way that I was cared for! This was the absolute best experience and I highly recommend this hospital that moves with such a strong spirit of hospitality, this is where you want to be especially if your sick and need good care and the absolute best in professionalism and care‼ Thank you to everyone that worked with Dr. Giovanetti, Dr. Allan Beale whose reputation and special thank you goes out to Michelle who is an excellent assistant to Dr. Allan Beale along with a young professional by the name of Kisha‼‼‼ Special thanks also goes out to Dr. Benjamin who also cared for me as well leading up this surgery. I am so very grateful for being recipient of an amazing team of professionals‼ Thanks again for your excellence in service Illinois Masonic‼