Athletico Physical Therapy's Online Review Report Card

My primary doctor referred me to this place for my chronic neck pain. However, I went in for an appointment and this place felt like a scam. Both the front desk lady and the therapist I saw were EXTREMELY UNPROFESSIONAL for the following reasons:1. SECRETIVE ABOUT PRICING: Before the appointment started, I specifically asked for a quote for the whole treatment but the front desk lady said she had no clue and I would need to call some one else to get the pricing information. 2. THERAPIST SHOWED ZERO BASIC MEDICAL KNOWLEDGE: During the appointment, the therapist first reviewed my medical history and referral and concluded that my prescription for CERVICAL CANCER SCREENING meant a CERVICAL SPINE X RAY and suggested me to go to orthopedics. 3. FRONT DESK,NOT THERAPIST, DECIDED MY TREATMENT FREQUENCY: after evaluating my condition, the therapist just couldn't make a decision on the frequency of my treatment using his PT training but had to ask the front desk lady, who had zero idea of my condition, to give a suggestion. 4. NECK PAIN BECAME WORSE AFTER FIRST APPOINTMENT: During the appointment, the therapist showed me two exercises that I can do at home and had me practice at the clinics. However, while I was practicing, he was almost looking at his laptop for the entire time instead of making sure that I was doing it correctly. After the practice, my neck pain got much worse and I had to use pain killers to relieve it. 5. CHARGED ME $500 FOR FUTURE APPOINTMENTS THAT I CANCELLED: After my first appointment, I did not think that this place is professional/trustworthy, so I emailed them to cancel all my future appointments. However, they still charged my insurance company for the future appointments that they made before even evaluated my condition. And when they made the appointment, they told me that they were just putting down a couple place holders in case I need them. Stay away from this place.

My experience at Athletico was great! Everyone there was very helpful, it was easy to schedule appointments and work on a plan that fit my needs. I ended with improvement in the pain I had and a action plan to continue forward.

Jay and Nick 👍👍👍

Jay, Nick, And Kin were absolutely wonderful! They make PT such a wonderful experience

Went for both shoulder and back pain. Super helpful. Thanks to Kristen and Jay!

Never been but looks great! Also Jay is neat.

Both Kirsten and Nick were amazing throughout my weeks in PT. They checked in with me each day that I went in to see how I was feeling and ask what I needed. Also learned a lot about how to manage my pain/discomfort at home. Left feeling very cared for, confident, and pain-free! Definitely recommend them :)

Nick was absolutely awesome in helping me with my recovery from knee surgery. As young an athlete, I told Nick my ultimate goal was to play sports again and he did everything in his power to aid my recovery in the most professional way. Kiersten who is also a therapist there worked with me as well, and she is right up to par with Nick. The office staff is extremely helpful with scheduling, insurance, and all of the other issues that you personally do not want to deal with. The people here are respectful, well organized, and the most helpful that you could ask for. I highly recommend this location for any physical therapy needs as they will do their absolute best to accommodate you in every way possible.

A very nice and convenient location with nice and professional people —Shoutouts to Kirsten, Nick, Jay, Ken and Tuan! Special acknowledgment to Kirsten who has been helping me all this time! She really listens and cares about her patients. Highly recommend ~

After injuring my knee training for a half marathon I was worried it was going to be several weeks before I could start running again, but everyone I worked with was so great and helped me start building my running back up right away. All the PT’s are so nice and easy to talk to, which made each session really enjoyable. Coming back to running now stronger than ever!