Clear Immediate Care's Online Review Report Card

Consistently negative and confusing experience. I shouldve read the review before coming here. Tried to tell me that I needed to go to the ER due to an issue that they couldnt treat. I went to the ER and they confirmed there wasnt an issue and meds would resolve. Even the ER was confused. This place just takes your money, bill your insurance by any means even if they lie and dont assist the patient. The front desk is usually rude over the phone but nice in-person. The assistants are pleasant. This last provider was rude and I felt unheard smh lesson learned.

Filthy! The scale is covered in brown stuff. The step to get on exam bed is covered in dried liquid brown stuff. The bathroom reeks of urine. Stains and drops everywhere in the bathroom. The bathroom doesn't even have a hook to hang your belongings. Billing is questionable. I booked an appointment for an annual which is covered by insurance but they billed me for an outpatient visit. When called to confront they said they're urgent care and don't do annuals. If that's the case then you shouldn't list it as a bookable service on zocdoc!

Terrible experience

I visited Clear Immediate Care on July 3, 2026, for my bloodwork and annual physical. My visit was very smooth, and while leaving, I was told at the front desk that I would receive an email with the doctor's note from the visit and a referral for an ultrasound procedure. As this was my first-ever doctor's visit in the United States, I patiently followed the instructions and went home. Between July 3 and the morning of July 9, I followed up three times via text to ask why I had not received the email after my visit. On the morning of July 9, at 9:48 AM, I called the clinic, and Rossie (Rossy) answered. I asked her why I had not received the email or referral, and she rudely replied that the clinic does not send referrals to anyone. I explained again that both the doctor and the front desk had told me I would receive a referral, and asked her to check, since it was my first visit. She immediately told me to lower my voice, and the conversation that followed was completely rude and unprofessional. She did not listen to a word I said and became very aggressive and rude. I asked her if I could speak with someone else instead, and she said "No" five times. I then hung up. At 9:55 AM — just five minutes after telling me she had no referral for me — she emailed me the referral and the note. I was in tears, as I had never had such an experience in my life, let alone during my first medical visit in the USA. My boyfriend called the clinic to ask what had happened and why the clinic had behaved so unprofessionally. Rossie told him that she could not speak with him, as it would be some sort of violation, so he handed the phone back to me. When I spoke with her again, she completely changed her tone. This behavior is completely unprofessional. I did not pay to be verbally harassed. I would like to file a formal complaint against her. I want someone in a higher position to review the entire recorded call.

Incorrect billing and overcharged every visit consistently over past few years.

This place is literally a hidden gem! The staff should be trainers for the industry across the country!! They were the ultimate professionals, so kind, so compassionate, patient, explained everything, and took the best medical care I’ve had in years! This was out of network for me, but it was worth it!

Been going here for so long, only place I trust that my health is getting the treatment it deserves.

Please do not go here if you have any sort of suicidal ideations needing the correct medication between Yasmin and Yaz for hormonal treatment with stupidly makes a big difference when got it wrong over four times over for years please do not trust these people they will call the police and welfare check to come and invade your home address after just offering you to find your own psychologist and diagnosis they don't offer much please please I should have never went here and now I am traumatized

Front desk staff incompetent

“We only take PPO” it literally says PPO on my insurance card but cool I’ll go elsewhere for urgent care on a weekend